The Ultimate Step by Step Guide to Cancelling a Primo Brands' delivery service Subscription or Membership (wateremail.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 14, 2025
Primo Brands offers a convenient water delivery service that brings bottled water right to your door, saving you trips to the store and the hassle of carrying heavy bottles. You can sign up for subscriptions with paperless billing and AutoPay, so your payments are automatically charged to your card without the worry of missing any bills. They deliver every 28 days, and you can manage or change your order anytime online or through their MyWater+ app. If you see a charge from them, it's likely for your regular water delivery, including any delivery fees and refundable bottle deposits.
While Primo Brands' cancellation process can be done quickly using third-party services like Xpendy, the direct cancellation with Primo involves mailing a signed notice or emailing their support, which can be frustrating and time-consuming as seen by reports of phone transfers and difficulty reaching resolution. This makes it somewhat difficult but not very hard for a consumer to cancel their subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Primo Brands' delivery service subscription.
How to Cancel Primo Brands' delivery service: Step by Step
Tips and Tricks for Getting a Primo Brands' delivery service Refund
Be persistent with phone calls: Prepare for long hold times and multiple transfers. Call repeatedly and at different times of the day.
Use strong language: Mention potential legal actions, FTC rules about "click to cancel," and express frustration firmly but clearly.
Contact your credit card company: Inform them of unauthorized charges and request to block or dispute payments if Primo won’t cancel.
Send a written cancellation notice: Mail a signed, dated cancellation letter to Primo’s customer care address for proof.
Escalate via complaints: File complaints with BBB and government consumer protection agencies if cancellation fails.
Try location-based tricks: Use a VPN to appear as a California resident to access special cancellation options, if available.
Document all interactions: Keep records of emails, calls, and messages as evidence in case of disputes.
Escalate timing: Try cancelling right before a scheduled delivery or billing cycle to avoid charges but allow enough time for processing.
Be prepared for no response: Follow up persistently and escalate to your bank or legal channels if customer service is unresponsive.
Leverage social media or public forums: Publicly post issues to pressure Primo to respond.
Why Do People Request Refunds from Primo Brands' delivery service
Difficulty canceling due to poor customer service and long hold times on the phone.
Cancellations not processed even after repeated attempts via phone and email.
Unexpected charges continuing after attempted cancellations.
Lack of response or communication from customer service representatives.
Billing errors and issues with paying invoices online or by phone.
Negative impact from merger causing worse service and logistical problems.
Failure to pick up empty bottles leading to extra charges.
Product packaging concerns such as switching to plastic bottles and worries about microplastics.
Delivery delays or missed deliveries causing frustration.
Website and chat system malfunctions preventing account management or cancellation.
Continued billing after supposed cancellations, sometimes leading to collections.
Frustrations over lack of cancellation options other than phone calls, violating "click to cancel" regulations.
Customer complaints of being transferred endlessly when trying to cancel by phone.
Some customers resort to closing payment cards associated with the account to stop charges.
Primo Brands' delivery service Refund Script
Script
Copy
Dear Primo Brands' delivery service, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Primo Brands' delivery service Refund Policy
Primo Brands' wateremail.com delivery service allows you to rescind your agreement without penalty within three business days of acceptance by notifying them through mail, email, online account, or phone. After this period, you may cancel at any time without penalty by providing a signed and dated cancellation notice via the same methods, with the cancellation taking effect at the end of the next full billing period. Upon cancellation, all equipment must be returned within 30 days, and you are responsible for payments through the effective cancellation date.
The Easiest Way to Get a Primo Brands' delivery service Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Primo Brands' delivery service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Primo Brands' delivery service allows you to cancel your subscription at any time; however, there are key points to watch out for. You have a short 3-business-day rescission period from the date you accept the agreement to cancel without penalty; beyond that, cancellation takes effect only after the end of the next billing period, and you must pay for all products and fees up to that point. Additionally, you are required to return any Primo equipment within 30 days of cancellation, or you may remain liable for payment obligations, which can be a costly landmine to be aware of.
Difficulty canceling due to poor customer service and long hold times on the phone.
Cancellations not processed even after repeated attempts via phone and email.
Unexpected charges continuing after attempted cancellations.
Lack of response or communication from customer service representatives.
Billing errors and issues with paying invoices online or by phone.
Negative impact from merger causing worse service and logistical problems.
Failure to pick up empty bottles leading to extra charges.
Product packaging concerns such as switching to plastic bottles and worries about microplastics.
Delivery delays or missed deliveries causing frustration.
Website and chat system malfunctions preventing account management or cancellation.
Continued billing after supposed cancellations, sometimes leading to collections.
Frustrations over lack of cancellation options other than phone calls, violating "click to cancel" regulations.
Customer complaints of being transferred endlessly when trying to cancel by phone.
Some customers resort to closing payment cards associated with the account to stop charges.
Account information (customer name, account number, or email address associated with the subscription)
Notice of cancellation (a signed and dated Notice of Cancellation form if sending by mail)
Cancellation request method (choosing one of: mail, email, online account portal, or telephone)
Email address for cancellation: customerservice@primowater.com
Phone number for cancellation: 1-800-492-8377
Online account access for cancellation: www.water.com/myaccount
Outstanding balance (ensure payment for all products, services, and applicable fees through the effective end of the billing period)
Return of Primo equipment or goods (if applicable, ensuring all deliverables except consumed/opened products are in good condition and available for return within 30 days of cancellation)
Service address for equipment return
Before cancelling your Primo Brands delivery service subscription, be aware that you will lose access to the regular water delivery service and any associated benefits such as scheduled deliveries. Cancellation usually requires you to notify Primo directly through a signed and dated cancellation notice sent by mail or email. It's important to check if there are any specific contract terms or fees related to cancellation. Ensure you settle all outstanding bills to avoid service interruptions or additional charges.
Primo Brands' wateremail.com delivery service allows you to rescind your agreement without penalty within three business days of acceptance by notifying them through mail, email, online account, or phone. After this period, you may cancel at any time without penalty by providing a signed and dated cancellation notice via the same methods, with the cancellation taking effect at the end of the next full billing period. Upon cancellation, all equipment must be returned within 30 days, and you are responsible for payments through the effective cancellation date.
To cancel your subscription with Primo Brands' delivery service (wateremail.com), you do need your account password since account access is required. If you've forgotten your password, you can reset it by clicking on the “Forgot password” link on their login page, which will email you a reset link. There doesn't appear to be an option to cancel without signing in or using a password, and cancellation requests typically require account verification. For resetting your password, go to the login page at water.com and use the 'Forgot password' feature to receive a reset link via email.
We've actually written a step by step guide on how to get a refund from Primo Brands' delivery service. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Primo Brands' delivery service subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Primo Brands' delivery service account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Primo Brands' delivery service online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Primo Brands' delivery service May Show Up On Your Statement As:
POS PRIMO WATER 800-x5508 PRIMO WATER FL Point Of Sale Withdrawal PRIMO WATER FL PRIMO WATER XXXXX5508
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
✓Primo Brands' delivery service Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
