Primo Brands offers a convenient water delivery service that brings bottled water right to your door, saving you trips to the store and the hassle of carrying heavy bottles. You can sign up for subscriptions with paperless billing and AutoPay, so your payments are automatically charged to your card without the worry of missing any bills. They deliver every 28 days, and you can manage or change your order anytime online or through their MyWater+ app. If you see a charge from them, it's likely for your regular water delivery, including any delivery fees and refundable bottle deposits.
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While Primo Brands' cancellation process can be done quickly using third-party services like Xpendy, the direct cancellation with Primo involves mailing a signed notice or emailing their support, which can be frustrating and time-consuming as seen by reports of phone transfers and difficulty reaching resolution. This makes it somewhat difficult but not very hard for a consumer to cancel their subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Primo Brands' delivery service subscription.
How to Cancel Primo Brands' delivery service: Step by Step
If you purchased through Credit Card:
- Log in to your account at water.com/myaccount.
- Navigate to the My Account or Subscriptions section.
- Locate the subscription you wish to cancel.
- Click on the Cancel option next to the subscription.
- Follow the prompts to confirm the cancellation. You should receive a confirmation email shortly after.
If you purchased through PayPal:
- Log in to your PayPal account.
- Select Settings (gear icon).
- Go to the Payments tab and click on Manage Automatic Payments.
- Find the subscription to Primo Brands and click on it.
- Select Cancel to stop the subscription.
If you purchased through Gift Card:
- Contact customer support via email at costcowater@primowater.com or call them directly.
- Request cancellation of your subscription.
- Provide the necessary details, including your account information and the reason for cancellation.
- Wait to receive a confirmation email regarding the cancellation.
If you need assistance, here's how you can get in touch with Primo Brands' delivery service's support team.
Tips and Tricks for Getting a Primo Brands' delivery service Refund
- Be persistent with phone calls: Prepare for long hold times and multiple transfers. Call repeatedly and at different times of the day.
- Use strong language: Mention potential legal actions, FTC rules about "click to cancel," and express frustration firmly but clearly.
- Contact your credit card company: Inform them of unauthorized charges and request to block or dispute payments if Primo won’t cancel.
- Send a written cancellation notice: Mail a signed, dated cancellation letter to Primo’s customer care address for proof.
- Escalate via complaints: File complaints with BBB and government consumer protection agencies if cancellation fails.
- Try location-based tricks: Use a VPN to appear as a California resident to access special cancellation options, if available.
- Document all interactions: Keep records of emails, calls, and messages as evidence in case of disputes.
- Escalate timing: Try cancelling right before a scheduled delivery or billing cycle to avoid charges but allow enough time for processing.
- Be prepared for no response: Follow up persistently and escalate to your bank or legal channels if customer service is unresponsive.
- Leverage social media or public forums: Publicly post issues to pressure Primo to respond.
Why Do People Request Refunds from Primo Brands' delivery service
- Difficulty canceling due to poor customer service and long hold times on the phone.
- Cancellations not processed even after repeated attempts via phone and email.
- Unexpected charges continuing after attempted cancellations.
- Lack of response or communication from customer service representatives.
- Billing errors and issues with paying invoices online or by phone.
- Negative impact from merger causing worse service and logistical problems.
- Failure to pick up empty bottles leading to extra charges.
- Product packaging concerns such as switching to plastic bottles and worries about microplastics.
- Delivery delays or missed deliveries causing frustration.
- Website and chat system malfunctions preventing account management or cancellation.
- Continued billing after supposed cancellations, sometimes leading to collections.
- Frustrations over lack of cancellation options other than phone calls, violating "click to cancel" regulations.
- Customer complaints of being transferred endlessly when trying to cancel by phone.
- Some customers resort to closing payment cards associated with the account to stop charges.
Primo Brands' delivery service Refund Script
Script
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Dear Primo Brands' delivery service, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Primo Brands' delivery service Refund Policy
Primo Brands' wateremail.com delivery service allows you to rescind your agreement without penalty within three business days of acceptance by notifying them through mail, email, online account, or phone. After this period, you may cancel at any time without penalty by providing a signed and dated cancellation notice via the same methods, with the cancellation taking effect at the end of the next full billing period. Upon cancellation, all equipment must be returned within 30 days, and you are responsible for payments through the effective cancellation date.
The Easiest Way to Get a Primo Brands' delivery service Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Primo Brands' delivery service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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