The Ultimate Step by Step Guide to Cancelling a Princess Cruises Subscription or Membership (princesscruises.com)
By
Bella K.
|
Published
August 12, 2025
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Updated
August 13, 2025
Princess Cruises is a popular cruise line that offers amazing travel experiences on the ocean, featuring trips to stunning destinations like the Caribbean, Alaska, and Europe. They provide various amenities on board, such as dining, entertainment, and excursions to explore each port of call. If you see a charge from them, it might be for your cruise booking, onboard purchases, or a subscription service like their Cruise Planner, which helps you plan and book activities before your trip.
Cancelling a subscription with Princess Cruises can involve navigating their website or contacting customer service, which may take time and patience. The process might not be straightforward and could require multiple steps to ensure cancellation is successfully completed.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Princess Cruises subscription.
How to Cancel Princess Cruises: Step by Step
If you purchased through Princess Cruises directly:
Visit the Princess Cruises website at princesscruises.com.
Login to your account using your email and password.
Navigate to the Manage Reservations section.
Select the subscription or membership you wish to cancel.
Choose Cancel Subscription and follow the prompts.
Confirm the cancellation by clicking on Yes, Cancel when prompted.
You should receive a confirmation email regarding your cancellation.
If you purchased through a third-party service (e.g., Travel Agency):
Contact the travel agency directly via their customer service hotline or website.
Provide them with your booking reference number and details of your subscription.
Request to cancel your Princess Cruises membership or subscription.
Follow any additional instructions they may provide.
Ensure you receive a confirmation of the cancellation via email or message.
If you purchased a gift card:
Go to the Princess Cruises website at princesscruises.com.
Scroll down to the footer and click on Contact Us.
Select Customer Service to access support options.
Use the provided email address or phone number to reach customer support.
Request assistance regarding your gift card cancellation.
Follow any specific instructions provided by the support representative.
How to Contact Princess Cruises
If you need assistance, here's how you can get in touch with Princess Cruises's support team.
Tips and Tricks for Getting a Princess Cruises Refund
Call During Off-Peak Hours: Try calling early in the morning or later in the evening to avoid long wait times.
Be Polite but Firm: Use a friendly tone but clearly state that you want to cancel your subscription.
Ask for a Supervisor: If the first representative is unhelpful, politely ask to speak to a supervisor for better assistance.
Prepare Your Information: Have your account number and any relevant documentation ready to streamline the process.
Use Specific Language: Say “I want to cancel” instead of “I’d like to discuss my options” to make your intent clear.
Look for Promotions: Sometimes mentioning that you found a better deal elsewhere can lead to retention offers that may make you reconsider.
Follow Up in Writing: After the call, send a confirmation email detailing your cancellation request to create a paper trail.
Utilize Social Media: If you encounter problems, consider tweeting at the company for faster public resolution.
Check for Automatic Renewals: Ensure there are no fees associated with late cancellations or renewals you may have missed.
Stay Calm if Denied: If they try to convince you to stay, calmly restate that your decision is final.
Request Written Confirmation: Before ending the call, ask for a confirmation email of your cancellation to ensure it's processed correctly.
Document Everything: Keep all correspondence and notes from conversations for future reference if needed.
Use Customer Service Chat: If available, sometimes online chats can be quicker and easier than phone calls.
Why Do People Request Refunds from Princess Cruises
Price Increase: Unexpected hikes in membership fees or cruise prices.
Change in Plans: Personal circumstances that affect travel schedules.
Quality of Service: Dissatisfaction with previous cruise experiences.
Health Concerns: Ongoing health issues or concerns about safety.
Changes in Benefits: Reduction in membership perks or rewards.
Competition: Better offerings from other cruise lines.
Inflexibility: Restrictions on booking changes or cancellations.
Limited Destinations: Lack of appealing itineraries.
Poor Communication: Ineffective customer service experiences.
Financial Constraints: Budget cuts leading to reduced spending on leisure activities.
Princess Cruises Refund Script
Script
Copy
Dear Princess Cruises, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Princess Cruises Refund Policy
Princess Cruises allows guests to cancel their reservations for a full refund up to 30 days prior to departure. After that timeframe, cancellation fees apply, which increase as the departure date approaches. Guests can manage their bookings and review specific terms related to membership subscriptions directly on the Princess Cruises website.
The Easiest Way to Get a Princess Cruises Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Princess Cruises—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Princess Cruises may incorporate terms that can complicate your cancellation process, such as requiring notice well before your billing cycle ends or imposing early-cancellation fees if you’re still within a promotional period. Always check the specific contract terms for any lock-in clauses that could bind you longer than expected, as well as the cancellation policies that may limit your options. Staying informed about these potential pitfalls can save you from unexpected charges.
Price Increase: Unexpected hikes in membership fees or cruise prices.
Change in Plans: Personal circumstances that affect travel schedules.
Quality of Service: Dissatisfaction with previous cruise experiences.
Health Concerns: Ongoing health issues or concerns about safety.
Changes in Benefits: Reduction in membership perks or rewards.
Competition: Better offerings from other cruise lines.
Inflexibility: Restrictions on booking changes or cancellations.
Limited Destinations: Lack of appealing itineraries.
Poor Communication: Ineffective customer service experiences.
Financial Constraints: Budget cuts leading to reduced spending on leisure activities.
Reservation number
Name of the passenger
Email address associated with the booking
Date of departure
Type of subscription or membership
Credit card information
Billing address
Reason for cancellation
Contact phone number
Any promotional or discount codes
Before cancelling your Princess Cruises subscription, be aware that you will lose access to exclusive member pricing, special offers, and promotions tailored for members. Additionally, any points or rewards you've earned may be forfeited, which could affect future cruise benefits. It’s also important to check if there are any cancellation fees or deadlines associated with your booking, as these can impact your refund or credit options. Lastly, consider contacting customer service to discuss your account options; they might have offers or incentives to retain your membership.
Princess Cruises allows guests to cancel their reservations for a full refund up to 30 days prior to departure. After that timeframe, cancellation fees apply, which increase as the departure date approaches. Guests can manage their bookings and review specific terms related to membership subscriptions directly on the Princess Cruises website.
Yes, you will need your password to cancel your subscription on Princess Cruises' website. If you don't remember your password, you can reset it easily using this link: [Reset Password](https://www.princess.com/reset-password). Alternatively, you may contact their customer support for assistance if you prefer not to use the online option.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Princess Cruises subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Princess Cruises account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Princess Cruises online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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