Productboard is a service that offers subscription plans mainly for people who create and manage products, charging based on the number of users with full editing rights. You can choose to pay month-to-month with the flexibility to change anytime, or yearly for a discount. If you're billed by Productboard, it's likely because you or your team have subscribed to one of their plans to use their product management tools. You can manage your subscription, change plans, or cancel anytime if on a monthly plan, but yearly plans have some restrictions on cancellations and changes.
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Canceling a Productboard subscription is straightforward for monthly subscribers, involving just a few clicks in the billing page. The process is a bit more involved for annual subscribers who must notify at least 30 days prior to expiration, but overall it is easy and quick for most users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Productboard subscription.
How to Cancel Productboard: Step by Step
If you purchased through Frederic Magazine:
- Visit the Frederic Magazine Subscriber Services page: Frederic Subscriber Services.
- Locate the cancellation option and click on Cancel Subscription.
- Enter your account number or mailing address to access your subscription account.
- Follow the on-screen instructions to complete your cancellation.
- If you have difficulty, contact Customer Service through the provided link for further assistance.
If you need assistance, here's how you can get in touch with Productboard's support team.
Tips and Tricks for Getting a Productboard Refund
- Start cancellation requests early and be prepared for delays; companies may require multiple contacts.
- Use clear and firm language such as "Please cancel my subscription immediately" and repeat this phrase if needed.
- Contact support via multiple channels (email, chat, phone) to increase chances of response.
- Document every interaction with dates, times, and names of representatives as proof if issues escalate.
- Ask for confirmation emails or receipts of cancellation to prevent further charges.
- Escalate to a manager or supervisor if initial attempts are ignored or delayed.
- Use timing strategically — cancel close to billing cycle end to minimize charges but leave time to confirm cancellation.
- Be persistent and follow up regularly until cancellation is confirmed.
- Check bank or credit card statements post-cancellation to dispute any accidental or unauthorized charges quickly.
- Leverage public forums or mention posting reviews if stuck to encourage faster resolution.
Why Do People Request Refunds from Productboard
- Missing integration with GitLab which users find important for their workflow.
- Weak customer feedback management capabilities compared to expectations.
- Cumbersome search functionality that sometimes fails to return known items.
- Difficult to use upvoting features which frustrate users trying to prioritize feedback.
Productboard Refund Script
Script
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Dear Productboard, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Productboard Refund Policy
Productboard's cancellation policy states that customers with annual or multi-year subscriptions must notify Productboard at least 30 days before the subscription end to avoid automatic renewal. Monthly subscription customers can cancel anytime before the next monthly renewal. After cancellation, data remains accessible for 90 days before being permanently deleted, and customers are responsible for exporting their data within that period.
The Easiest Way to Get a Productboard Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Productboard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Productboard charges could show up on your statement as: PRODUCTBOARD PRODUCTBOARD*SAAS PRODUCTBOARD.COM PBILLING PB*PRODUCTBOARD
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