The Ultimate Step by Step Guide to Cancelling a Pura Subscription or Membership (pura.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Pura offers smart fragrance diffusers for home and car, along with a variety of home and car fragrances. They have curated subscription services where you can get fragrances delivered regularly with discounts, flexible delivery options, and easy management through their website or app. You might get billed by Pura if you have signed up for one of their fragrance subscription plans. They also offer a 30-day risk-free trial if you want to try their products first.
The cancellation process for Pura subscriptions is straightforward and can be done online by logging into the user's account, navigating to the subscription management section, and confirming cancellation with a reason. This ease of access and straightforward steps indicate a low difficulty level.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Pura subscription.
How to Cancel Pura: Step by Step
If you purchased through Pura.com:
Log into your account on the Pura website or app using your credentials.
Navigate to the subscription management section where you can view your active subscriptions.
Select the subscription you wish to cancel.
Follow the prompts to cancel your subscription. You may have an option to adjust your delivery schedule or cancel altogether.
If you encounter any issues, contact customer support via email at support@pura.com for help with the cancellation process.
Remember, you can cancel your subscription within 30 days without penalty. If canceled after this period, fees may apply based on the terms of your subscription commitment.
How to Contact Pura
If you need assistance, here's how you can get in touch with Pura's support team.
Initiate contact promptly within 30 days of delivery to leverage any money-back guarantees.
Be polite but firm in emails; clearly state your issue and what you want (refund, cancellation, etc.).
Use email as the primary communication method; phone and live chat support are often unavailable or unhelpful.
Request a prepaid return shipping label if cancellation involves returning a product, especially if it's Pura's error.
Document all communications; keep copies of messages, return tracking, receipts, and relevant dates.
Push for escalation to a supervisor or manager if initial support doesn't resolve your issue or is slow to respond.
Be persistent with follow-ups especially if refund or cancellation processes drag on or get ignored.
Use consumer protection avenues like Better Business Bureau complaints or credit card disputes if the company stalls.
Cancel subscriptions promptly via the Pura app and select unsubscribe from all to prevent further charges.
Appeal to goodwill by explaining dissatisfaction and willingness to keep or gift products if refunds aren’t feasible.
Time your requests during weekdays and business hours for faster responses.
Leverage online forums like Reddit to share experiences and sometimes draw company attention or helpful advice.
Be aware of hidden fees; some users noted surprise charges even after cancellation attempts.
If under contract, be ready to return the diffuser or face a charge (about $49.99) if canceled early.
Why Do People Request Refunds from Pura
Failure to cancel orders despite multiple cancellation requests and emails.
Non-functional live chat and absence of phone contact for customer service.
Orders shipped despite cancellation requests.
Concerns about return shipping costs and difficulties obtaining refunds.
Device issues causing damage to surfaces due to leaking fragrance.
Orders charged but not shipped, with long delays and poor communication.
Subscription commitments requiring a minimum period for free diffusers, causing difficulty in cancellation without fees.
Unauthorized charges made after subscription cancellation.
Lack of direct customer service contact and poor transparency.
Receiving unwanted shipments after cancellation.
Poor communication about out-of-stock items and shipping delays.
Automatic charges and refusal to refund for unshipped items.
Ignored cancellation requests and billing disputes related to subscriptions.
Return process concerns including shipping costs and refund delays.
Pura Refund Script
Script
Copy
Dear Pura, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Pura Refund Policy
Pura's subscription policy allows you to cancel anytime with no fees by contacting support@pura.com. If you cancel within 30 days, you can return your diffuser without penalty; otherwise, you will be charged the amount initially discounted as part of the offer if you cancel before fulfilling the commitment terms.
The Easiest Way to Get a Pura Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pura—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
If you cancel your Pura subscription within 30 days, you can return the diffuser without penalty. However, if you cancel after 30 days or fail to meet minimum fragrance purchase requirements, you will be charged the initially discounted price of the diffuser plus any outstanding fragrance fees. You must also cancel at least 5 days before the subscription renewal to avoid further charges, and you bear the return shipping costs. Cancellation is done via email or your Pura account, so be aware of these timing and fee conditions to avoid unexpected charges.
Failure to cancel orders despite multiple cancellation requests and emails.
Non-functional live chat and absence of phone contact for customer service.
Orders shipped despite cancellation requests.
Concerns about return shipping costs and difficulties obtaining refunds.
Device issues causing damage to surfaces due to leaking fragrance.
Orders charged but not shipped, with long delays and poor communication.
Subscription commitments requiring a minimum period for free diffusers, causing difficulty in cancellation without fees.
Unauthorized charges made after subscription cancellation.
Lack of direct customer service contact and poor transparency.
Receiving unwanted shipments after cancellation.
Poor communication about out-of-stock items and shipping delays.
Automatic charges and refusal to refund for unshipped items.
Ignored cancellation requests and billing disputes related to subscriptions.
Return process concerns including shipping costs and refund delays.
Email address associated with the Pura account
Password (for logging into your account to cancel online)
Subscription details (such as subscription type or ID, if available)
Full name (especially when emailing customer support)
Request to cancel subscription clearly stated (when contacting support@pura.com)
Correspondence from the account email address (to verify ownership, when emailing)
Adherence to the notice period (cancellation must be received at least 5 days before renewal date)
Before cancelling your Pura subscription, keep in mind that you can manage and cancel your subscription anytime without fees through your online account or the Pura app. If you cancel within 30 days and return your diffuser, there is no penalty. However, if you cancel after 30 days without returning the diffuser, you will be charged the amount initially discounted for the diffuser. Cancelling your subscription means you will lose the 20% discount on fragrances, early access to new products and promotions, and the benefit of earning 2x reward points on subscription orders. Also, fragrance subscribers enjoy a lifetime manufacturing warranty on their diffusers, which you may lose if you cancel your subscription.
Pura's subscription policy allows you to cancel anytime with no fees by contacting support@pura.com. If you cancel within 30 days, you can return your diffuser without penalty; otherwise, you will be charged the amount initially discounted as part of the offer if you cancel before fulfilling the commitment terms.
To cancel your subscription with Pura, you need to sign into your mypura.com account using your password. Once signed in, you can manage and cancel your subscription from the account settings. If you've forgotten your password, you can reset it here: https://pura.com/account/login (click "Forgot password"). There isn't an option to cancel without logging in first, so having your password is necessary for cancellation.
We've actually written a step by step guide on how to get a refund from Pura. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Pura subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Pura account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Pura online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
PURA SCENTS INC. PURA SCENTS INC. HTTPSWWW.PURAUT PURA SCENTS INC. 123 MAIN St PURA SCENTS INC. HTTPSWWW.PURAUT - 9647
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
