Pura offers smart fragrance diffusers for home and car, along with a variety of home and car fragrances. They have curated subscription services where you can get fragrances delivered regularly with discounts, flexible delivery options, and easy management through their website or app. You might get billed by Pura if you have signed up for one of their fragrance subscription plans. They also offer a 30-day risk-free trial if you want to try their products first.
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The cancellation process for Pura subscriptions is straightforward and can be done online by logging into the user's account, navigating to the subscription management section, and confirming cancellation with a reason. This ease of access and straightforward steps indicate a low difficulty level.
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How to Cancel Pura: Step by Step
If you purchased through Pura.com:
- Log into your account on the Pura website or app using your credentials.
- Navigate to the subscription management section where you can view your active subscriptions.
- Select the subscription you wish to cancel.
- Follow the prompts to cancel your subscription. You may have an option to adjust your delivery schedule or cancel altogether.
- If you encounter any issues, contact customer support via email at support@pura.com for help with the cancellation process.
- Remember, you can cancel your subscription within 30 days without penalty. If canceled after this period, fees may apply based on the terms of your subscription commitment.
Tips & Tricks for Canceling Pura
- Initiate contact promptly within 30 days of delivery to leverage any money-back guarantees.
- Be polite but firm in emails; clearly state your issue and what you want (refund, cancellation, etc.).
- Use email as the primary communication method; phone and live chat support are often unavailable or unhelpful.
- Request a prepaid return shipping label if cancellation involves returning a product, especially if it's Pura's error.
- Document all communications; keep copies of messages, return tracking, receipts, and relevant dates.
- Push for escalation to a supervisor or manager if initial support doesn't resolve your issue or is slow to respond.
- Be persistent with follow-ups especially if refund or cancellation processes drag on or get ignored.
- Use consumer protection avenues like Better Business Bureau complaints or credit card disputes if the company stalls.
- Cancel subscriptions promptly via the Pura app and select unsubscribe from all to prevent further charges.
- Appeal to goodwill by explaining dissatisfaction and willingness to keep or gift products if refunds aren’t feasible.
- Time your requests during weekdays and business hours for faster responses.
- Leverage online forums like Reddit to share experiences and sometimes draw company attention or helpful advice.
- Be aware of hidden fees; some users noted surprise charges even after cancellation attempts.
- If under contract, be ready to return the diffuser or face a charge (about $49.99) if canceled early.
Pura Customer Service Info
If you need assistance, here's how you can get in touch with Pura's support team.
Cancel Pura Script
Script
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Dear Pura Team,
I hope this message finds you well. I would like to request the cancellation of my subscription effective immediately. Due to personal reasons, I am unable to continue with my current membership at this time. Thank you for your understanding and assistance in processing this cancellation.
Best regards,
Frequently Asked Questions
Pura's subscription policy allows you to cancel anytime with no fees by contacting support@pura.com. If you cancel within 30 days, you can return your diffuser without penalty; otherwise, you will be charged the amount initially discounted as part of the offer if you cancel before fulfilling the commitment terms.
To cancel your subscription with Pura, you need to sign into your mypura.com account using your password. Once signed in, you can manage and cancel your subscription from the account settings. If you've forgotten your password, you can reset it here: https://pura.com/account/login (click "Forgot password"). There isn't an option to cancel without logging in first, so having your password is necessary for cancellation.
- Failure to cancel orders despite multiple cancellation requests and emails.
- Non-functional live chat and absence of phone contact for customer service.
- Orders shipped despite cancellation requests.
- Concerns about return shipping costs and difficulties obtaining refunds.
- Device issues causing damage to surfaces due to leaking fragrance.
- Orders charged but not shipped, with long delays and poor communication.
- Subscription commitments requiring a minimum period for free diffusers, causing difficulty in cancellation without fees.
- Unauthorized charges made after subscription cancellation.
- Lack of direct customer service contact and poor transparency.
- Receiving unwanted shipments after cancellation.
- Poor communication about out-of-stock items and shipping delays.
- Automatic charges and refusal to refund for unshipped items.
- Ignored cancellation requests and billing disputes related to subscriptions.
- Return process concerns including shipping costs and refund delays.
If you cancel your Pura subscription within 30 days, you can return the diffuser without penalty. However, if you cancel after 30 days or fail to meet minimum fragrance purchase requirements, you will be charged the initially discounted price of the diffuser plus any outstanding fragrance fees. You must also cancel at least 5 days before the subscription renewal to avoid further charges, and you bear the return shipping costs. Cancellation is done via email or your Pura account, so be aware of these timing and fee conditions to avoid unexpected charges.
Before cancelling your Pura subscription, keep in mind that you can manage and cancel your subscription anytime without fees through your online account or the Pura app. If you cancel within 30 days and return your diffuser, there is no penalty. However, if you cancel after 30 days without returning the diffuser, you will be charged the amount initially discounted for the diffuser. Cancelling your subscription means you will lose the 20% discount on fragrances, early access to new products and promotions, and the benefit of earning 2x reward points on subscription orders. Also, fragrance subscribers enjoy a lifetime manufacturing warranty on their diffusers, which you may lose if you cancel your subscription.
- Email address associated with the Pura account
- Password (for logging into your account to cancel online)
- Subscription details (such as subscription type or ID, if available)
- Full name (especially when emailing customer support)
- Request to cancel subscription clearly stated (when contacting support@pura.com)
- Correspondence from the account email address (to verify ownership, when emailing)
- Adherence to the notice period (cancellation must be received at least 5 days before renewal date)
We've actually written a step by step guide on how to get a refund from Pura. Check it out!
The Easiest Way to Cancel Pura
If you’re frustrated trying to cancel your subscription, membership, or bill from Pura—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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