Purple Turtle is a fun and friendly online service that offers a variety of educational resources for kids, including books, games, and activities. They provide subscription plans so families can access all the learning tools they need for their children at a regular monthly or yearly fee. If you see a charge from Purple Turtle, it’s likely for your subscription that keeps the learning adventures coming!
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Cancelling a subscription to Purple Turtle can involve navigating through their website or reaching out to customer support, which may take some time and patience. However, clear instructions or options may be available that streamline the process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Purple Turtle subscription.
How to Cancel Purple Turtle: Step by Step
If you purchased through the Purple Turtle website:
- Visit purpleturtle.com and log into your account.
- Navigate to the Account Settings section.
- Select Subscriptions.
- Locate the subscription you wish to cancel.
- Click on the Cancel Subscription link.
- Follow the prompts to confirm your cancellation.
- You should receive a confirmation email regarding your cancellation.
If you purchased through Apple (iTunes/App Store):
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Purple Turtle Subscription.
- Tap on Cancel Subscription.
- Confirm your cancellation when prompted.
- You will receive a confirmation from Apple via email.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find the Purple Turtle Subscription and tap on it.
- Tap on Cancel Subscription.
- Follow the prompts to finalize the cancellation.
- A confirmation email will be sent to you from Google Play.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Settings by clicking on the gear icon.
- Select Payments and then Manage Automatic Payments.
- Find the Purple Turtle merchant in the list.
- Click on it and select Cancel.
- Confirm your cancellation.
- You will receive a confirmation email from PayPal.
If you need assistance, here's how you can get in touch with Purple Turtle's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Purple Turtle Refund
- Contact Customer Service directly through live chat or phone for immediate responses.
- Be Polite but firm when explaining your reason for cancellation; express that you are not satisfied.
- Gather Documentation of your subscription, including billing history and terms of service.
- Request Confirmation of cancellation in writing to ensure you have proof.
- Timing Matters: Try to call early in the week; avoid weekends when call volumes are high.
- Escalate When Needed: If denied, ask to speak to a supervisor who may have more authority to assist.
- Use the 'Promise of Loyalty': Mention you were considering re-subscribing if they could offer a better deal.
- Cite Competitors: Reference promotional offers from similar services to encourage them to retain you.
- Social Media: If struggling, post on social media tagging the company to get a quick response.
- Check Billing Cycle: Know when the next billing date is to ensure cancellation is effective before being charged again.
- Follow Up: After cancellation, check your bank statements to ensure no further charges are made.
- Use a Script: Prepare a cancellation script that includes key phrases like "I'm sure you can agree that..." to reinforce your position.
Why Do People Request Refunds from Purple Turtle
- Financial constraints affecting monthly budget.
- Lack of usage or engagement with the services.
- Unsatisfactory customer service experience.
- Quality of products not meeting expectations.
- Changes in personal circumstances (e.g. relocation, job loss).
- Difficulty in canceling or managing the subscription.
- Better alternatives found elsewhere.
- Frustrating website navigation or user experience.
- Autopay issues leading to unwanted charges.
- Perceived lack of value from the membership.
Purple Turtle Refund Script
Script
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Dear Purple Turtle, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Purple Turtle Refund Policy
Purple Turtle offers a flexible membership cancellation policy, allowing subscribers to cancel their subscription at any time without incurring additional fees. To cancel, members can easily manage their subscription through their account settings on the website.
The Easiest Way to Get a Purple Turtle Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Purple Turtle—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Start reclaiming your money today with Chargeback
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