The Ultimate Step by Step Guide to Cancelling a Rakuten Canada Subscription or Membership (rakuten.ca)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Rakuten Canada is an online platform that helps you save money while shopping at your favorite stores. They offer cashback on purchases, which means you earn a percentage back when you buy things through their site. You might see a charge from them if you have a subscription for additional features or exclusive deals. It’s a great way to get rewarded for shopping!
Cancelling a subscription with Rakuten Canada requires navigating their website, which can be a bit confusing for some users. However, the steps are clearly outlined and it's generally straightforward to complete the cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Rakuten Canada subscription.
How to Cancel Rakuten Canada: Step by Step
If you purchased through a Credit Card:
Log in to your Rakuten Canada account at rakuten.ca.
Navigate to the Account Settings section.
Click on Subscriptions to view your active memberships.
Select the membership you wish to cancel.
Click on the Cancel Membership button.
A confirmation prompt will appear; click Confirm to finalize the cancellation.
You will receive an email confirming the cancellation.
If you purchased through PayPal:
Log in to your Rakuten Canada account at rakuten.ca.
Go to the Account Settings section.
Select Payment Methods.
Click on Manage PayPal Subscriptions.
Find the Rakuten subscription and select Cancel.
Confirm your cancellation by following the prompts.
A cancellation confirmation email will be sent to you.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select Subscriptions.
Find the Rakuten subscription from the list.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
You will receive an email confirming the cancellation.
If you purchased through Google Play Store:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions.
Find the Rakuten subscription and select it.
Tap on Cancel Subscription.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email once canceled.
How to Contact Rakuten Canada
If you need assistance, here's how you can get in touch with Rakuten Canada's support team.
Tips and Tricks for Getting a Rakuten Canada Refund
Contact customer service during off-peak hours—try early mornings or late evenings when wait times are shorter.
Use a clear and firm tone—be polite but assertive about your intent to cancel.
Have your account details ready—know your subscription type, account number, and any relevant transaction IDs.
Request confirmation of cancellation—ask for written confirmation via email to avoid future billing.
Leverage a specific reason for cancellation—mention things like lack of use or cheaper alternatives to strengthen your case.
Ask for retention offers—if you still want to cancel, ask if they have any discounts that could change your mind.
Be prepared to escalate—if the first representative can't help, politely request to speak to a supervisor.
Document everything—keep a record of dates, times, and representatives you speak to in case you need to follow up.
Use social media—if you're having trouble, consider reaching out via platforms like Twitter where responses can be quicker.
Cancel just before the billing cycle—timing can help prevent being charged for an upcoming cycle.
Why Do People Request Refunds from Rakuten Canada
Lack of usage: Not using the service as much as expected.
Low cashback returns: Dissatisfaction with the cashback percentage.
Account issues: Difficulty creating or accessing the account.
Better alternatives: Finding a competitor with better offers.
Change in financial situation: Needing to cut expenses.
Limited participating retailers: Few stores that provide cashback.
Technical difficulties: Problems with the website or app.
Customer service experience: Unsatisfactory support interactions.
Unwanted marketing emails: Too many promotional messages.
Recurring fees: Unforeseen charges or subscription fees.
Privacy concerns: Worries about data collection practices.
Unclear terms: Confusion about how cashback works or terms of service.
Rakuten Canada Refund Script
Script
Copy
Dear Rakuten Canada, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Rakuten Canada Refund Policy
Rakuten Canada offers a straightforward cancellation policy, allowing members to cancel their subscriptions at any time through their account settings. Upon cancellation, members will retain access to their benefits until the end of the current billing cycle. There are no penalties or fees associated with canceling a membership.
The Easiest Way to Get a Rakuten Canada Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Rakuten Canada—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
When considering a cancellation with Rakuten Canada, be cautious of potential hidden terms like promotional periods or incentives that may encourage you to remain subscribed longer. While you can generally cancel anytime, make sure to check for any outstanding obligations or conditions that could affect your final payment or access to benefits.
Lack of usage: Not using the service as much as expected.
Low cashback returns: Dissatisfaction with the cashback percentage.
Account issues: Difficulty creating or accessing the account.
Better alternatives: Finding a competitor with better offers.
Change in financial situation: Needing to cut expenses.
Limited participating retailers: Few stores that provide cashback.
Technical difficulties: Problems with the website or app.
Customer service experience: Unsatisfactory support interactions.
Unwanted marketing emails: Too many promotional messages.
Recurring fees: Unforeseen charges or subscription fees.
Privacy concerns: Worries about data collection practices.
Unclear terms: Confusion about how cashback works or terms of service.
Account email address associated with the subscription
Account password for verification
Subscription or membership ID (if applicable)
Reason for cancellation
Last transaction date related to the subscription
Payment method used for the subscription
Confirmation of cancellation request
Contact information for follow-up
Any ongoing promotional offers related to the subscription
Before cancelling your Rakuten Canada subscription, be aware that you will lose access to potential cashback offers and exclusive deals that can help you save money on future purchases. Additionally, any pending cashback transactions may be forfeited, so ensure you've claimed any outstanding rewards. It's also important to check if your membership included any additional perks, such as discounts or member-only promotions, which you would lose access to upon cancellation.
Rakuten Canada offers a straightforward cancellation policy, allowing members to cancel their subscriptions at any time through their account settings. Upon cancellation, members will retain access to their benefits until the end of the current billing cycle. There are no penalties or fees associated with canceling a membership.
To cancel your Rakuten Canada subscription, you will need to log into your account, which requires your password. If you don’t remember your password, you can reset it by visiting [this link](https://www.rakuten.ca/reset-password). If you have any difficulties, feel free to reach out to their customer support for assistance!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Rakuten Canada subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Rakuten Canada account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Rakuten Canada online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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