RentTrack is a service that helps you build or rebuild your credit just by paying your rent on time. They let you see your credit score and give you alerts to protect your credit. If your landlord uses RentTrack, your rent payments get reported to all three major credit bureaus, which can help your credit. To use these credit-building and protection features, you pay a monthly subscription, and if you want to report past rent payments, there's a one-time fee for that.
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RentTrack allows consumers to cancel their month-to-month subscription anytime from their dashboard by clicking a simple menu option and selecting cancel, which is easy and quick. However, cancellation may not be possible if the subscription was auto-enrolled by a management company, slightly increasing difficulty for those users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a RentTrack subscription.
How to Cancel RentTrack: Step by Step
If you purchased through RentTrack.com:
- Log into your RentTrack account from the official website.
- Navigate to your Dashboard.
- Click on the three-dot menu located at the top right of the Dashboard.
- Select “Cancel” from the menu options.
- If you prefer to cancel from a different location:
- Click on the dropdown menu in your account.
- Select “Subscriptions”.
- Click on the three-dot menu bar next to your subscription.
- Select “Cancel Subscription”.
- You will be prompted to choose a reason for the cancellation.
- If you encounter issues, contact support at help@renttrack.com for assistance.
If you need assistance, here's how you can get in touch with RentTrack's support team.
Tips and Tricks for Getting a RentTrack Refund
- Document every communication - keep records of emails, chats, and call logs for proof in case of disputes.
- Contact support multiple ways - use phone, email, and support chats to increase chances of response.
- Use clear, assertive language stating you want to cancel your subscription immediately and request confirmation.
- Request a cancellation confirmation email or number and keep it as proof.
- Cancel subscriptions before the next billing cycle to avoid being charged again.
- Check bank or credit card statements to identify RentTrack charges and track cancellations.
- Contact your bank if charges continue - request to block further payments or stop payment on future charges.
- Consider canceling or replacing your payment card if the subscription does not cancel.
- Escalate to a supervisor or manager if customer service is unhelpful or refuses to cancel.
- Use public pressure by exposing the issue on social media or forums to get faster resolutions.
- Look for any trial period end date and cancel before trial expires to avoid automatic charges.
- Search for referral to hidden cancellation method sometimes companies hide cancellation options deep within account settings.
- Scan your emails for keywords like "charged," "renewal," "payment," or "subscription" to find cancellation instructions or confirmation.
Why Do People Request Refunds from RentTrack
- Multiple fees such as separate charges for rental payment and credit reporting causing frustration.
- Inaccurate credit reporting leading to no improvement or harm in credit score.
- Negative impact on credit score due to hard credit inquiries or closing of tradelines when moving.
- Lack of control or options like no transfer or merge of rental history when changing residences.
- Poor customer support including unresponsive or rude service representatives.
- Perception of scam or unauthorized activity, such as unauthorized hard credit pulls without consent.
- Cancellation complications including inability to cancel or continuing charges after cancellation.
- Overall dissatisfaction from users who feel the service didn’t deliver promised benefits.
RentTrack Refund Script
Script
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Dear RentTrack, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
RentTrack Refund Policy
RentTrack offers a month-to-month subscription that you can cancel anytime through your Dashboard by clicking the three-dot menu and selecting Cancel. Your subscription is charged monthly on the day you started, using the card on file. However, if you were auto-enrolled by your management company, you might not be able to cancel on your own and would need to contact RentTrack support.
The Easiest Way to Get a RentTrack Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from RentTrack—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
RENTTRACK SELF RENT - RENTTRACK
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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