Rewind.com offers subscription services mainly focused on backing up and recovering your data from platforms like Shopify, Jira, GitHub, Trello, and more. They have both free and paid plans that charge monthly, with prices based on things like number of orders, users, or boards you manage. Subscriptions automatically renew every 30 days and include features such as daily automated backups, unlimited cloud storage, and easy restore options. So if you're seeing a bill from Rewind, it's probably because you're subscribed to one of their plans to keep your data safe and recoverable.
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The cancellation process involves a few straightforward clicks within the app or store admin area to uninstall the app, which is simple but requires navigation through menus and confirmation steps, making it slightly more complex than immediate one-click cancellations.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Rewind subscription.
How to Cancel Rewind: Step by Step
If you purchased through QuickBooks:
- Log into the Rewind app with your Rewind Organization Owner's Email.
- Click on Integrations in the left panel.
- Select QuickBooks Online and then select the file you wish to remove.
- Click the gear button on the right side of the screen.
- Click Contact Us to Unsubscribe, then click Continue to Uninstall.
If you purchased through Shopify:
- From inside your Shopify admin, select 'Apps' from the left-hand side of your Admin Menu.
- Find Rewind from your list of available apps.
- Scroll to the bottom of the page and click Uninstall app.
- A pop-up box will appear. Confirm by clicking Uninstall.
If you purchased through Bitbucket:
- Cancel your subscription through your Atlassian account.
- Follow the instructions in the Atlassian guide: Uninstall or unsubscribe from apps.
- Find Rewind Backups for Bitbucket in your installed apps and uninstall the app.
If you purchased through BigCommerce:
- From your Home Page in your BigCommerce store, go to 'Apps' on the left-hand side of the page.
- Click 'My Apps'.
- Under the Rewind logo, select 'Uninstall'.
If you purchased through Miro:
- Log into the Rewind app with your Rewind Organization Owner's Email.
- Click on Integrations in the left panel.
- Select Miro and then select your account.
- Click the gear button on the right side of the screen.
- Click Unsubscribe, then click Continue to Uninstall.
If you purchased through Jira:
- Follow the guide provided by Atlassian to cancel your subscription.
- Proceed with uninstalling the Rewind App.
If you purchased through GitHub:
- Go to the GitHub Marketplace.
- Under the ellipsis, click on the account under “Edit current plan”, then click “Cancel this plan”.
- Go to your GitHub account settings.
- On the left sidebar, click on GitHub Apps.
- Click on the Configure button for the Rewind Backups for GitHub app.
- Scroll down to the Danger zone and click on Uninstall.
If you purchased through Azure DevOps:
- Log into the Rewind app with your Rewind Organization Owner's Email.
- Click on Integrations in the left panel.
- Select Azure DevOps and then select your account.
- Click the gear button on the right side of the screen.
- Click Unsubscribe, then click Continue to Uninstall.
If you need assistance, here's how you can get in touch with Rewind's support team.
Tips and Tricks for Getting a Rewind Refund
- Start cancellation requests early to avoid automatic renewals.
- Prepare to speak directly with customer service representatives, as cancellation often can't be completed online.
- Call during business hours when their call center is open for quicker responses.
- Be firm and clear in your language, explicitly state you want to cancel without accepting retention offers.
- Expect and be ready to refuse discounts or offers
- Use email or support tickets if calls are unsuccessful
- Follow up persistently if you don't get confirmation immediately; sometimes multiple contacts are needed.
- Document dates and names of representatives
- Leverage public forums or social media
- Cancel subscriptions linked through third parties
Why Do People Request Refunds from Rewind
- Unexpected price increases leading to distrust and feeling tricked.
- Not seeing enough value in the product features or benefits.
- End of free trials and auto-renew charges causing surprise payments.
- Poor customer service or support such as slow or unhelpful responses.
- Low product usage or engagement leading to cancellation.
- Confusing or unclear billing causing mistrust and churn.
- Subscription tiers too complex to understand.
- Difficulty contacting support frustrating customers.
- Lack of emotional connection with the brand.
- Failure to achieve ROI from the subscription.
- Outdated or clunky user experience causing dissatisfaction.
- Payment failures leading to involuntary cancellations.
- Seasonal or temporary need for the product ending.
Rewind Refund Script
Script
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Dear Rewind, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Rewind Refund Policy
Rewind's subscription cancellation policy requires users to cancel their plan before the next billing cycle to avoid further charges. Cancelled plans remain active until the end of the current billing cycle, after which any existing backups in the account are deleted. Users can cancel through GitHub Marketplace or uninstall the app, both actions leading to backup deletion after the subscription expires.
The Easiest Way to Get a Rewind Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Rewind—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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