The Ultimate Step by Step Guide to Cancelling a roostermoney Subscription or Membership (roostermoney.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
RoosterMoney offers a free Virtual Tracker app that helps kids and parents manage allowances, chores, and savings goals with fun charts and educational content. They also provide a Rooster Card subscription for £1.99 a month or £19.99 a year, which is a prepaid debit card for kids aged 6 to 17 with parental controls and contactless payment options like Apple Pay and Google Pay. The subscription starts with a 1-month free trial and then renews automatically. So if you see billing from RoosterMoney, it's likely for the Rooster Card service that helps parents manage their kids' money in a safe, easy way.
The cancellation process is straightforward and can be done in-app by following clear steps in the menu. Customer service can also assist with immediate cancellations and fund transfers if needed, which makes the process relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a roostermoney subscription.
How to Cancel roostermoney: Step by Step
If you purchased through RoosterMoney directly:
From the family dashboard, select Menu.
Select Rooster Card.
Tap the pen and paper icon next to the subscription you would like to cancel.
Select the option to cancel.
Complete the cancellation steps and confirm.
Ensure you remove all funds from your account before cancellation. If you forget, contact Customer Service for assistance with fund withdrawal.
For immediate cancellation, reach out to Customer Service directly.
How to Contact roostermoney
If you need assistance, here's how you can get in touch with roostermoney's support team.
Contact support via multiple channels: Use both the RoosterMoney app and email (hello@roostermoney) to ensure your cancellation request is seen.
Be clear and firm in your language: State explicitly that you want to cancel immediately and not be charged again.
Request confirmation in writing: Ask for an email confirmation of cancellation to avoid future disputes.
Check linked payment accounts: Verify that no active subscriptions remain linked to your bank or payment provider accounts.
Check for multiple accounts or subscriptions: Make sure you only have one subscription active.
Time your cancellation right before the next billing cycle: Cancel just before a new payment is due to avoid unwanted charges.
If charged after cancellation, escalate politely: Reply to support emails referencing your cancellation confirmation and bank statement.
Use social media as an escalation path: If standard support channels fail, mention your issue on public social channels to encourage faster resolution.
Document all communications: Save chats, emails, and screenshots as proof of your cancellation attempts.
If friction persists, consider blocking payments: Contact your bank to block further payments if charges persist after cancellation.
Why Do People Request Refunds from roostermoney
Too expensive or perceived cost not worth the value.
Lack of perceived value or not meeting expectations.
Payment failures such as expired credit cards or issues with processing payments.
Unresolved product bugs or technical problems with the app or service.
Complicated cancellation process or difficulty in stopping the subscription.
Switching to competitors offering better features or pricing.
Reduced usage or no longer needing the service.
Changing financial circumstances leading to budget cuts.
Promotional deals ending leading to cancellation after the free or discounted period.
Shifting customer needs where the service no longer aligns with user priorities.
roostermoney Refund Script
Script
Copy
Dear roostermoney, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
roostermoney Refund Policy
Rooster Money offers annual and monthly subscriptions that can be cancelled through the app. Cancellation will take effect at the end of the current subscription period. To cancel, go to the family dashboard, select Menu, then Rooster Card, tap the edit icon next to the subscription, and follow the steps to cancel. Immediate cancellation with a refund is only possible within the cooling off period; otherwise, no partial refunds are given. Ensure all funds are removed from the account before cancellation, or contact Customer Service to return remaining funds.
The Easiest Way to Get a roostermoney Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from roostermoney—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
RoosterMoney offers both monthly and annual subscriptions which can be cancelled at any time through the app, but the cancellation only takes effect at the end of the current subscription period. There is no way to immediately stop the subscription without contacting Customer Service, and importantly, no refunds are given for any unused partial subscription outside the cooling-off period. After cancellation, you should remove all remaining funds because once cancelled, funds cannot be withdrawn via the app; you'll need to contact Customer Service to retrieve any leftover money, which can take up to 7 working days.
Too expensive or perceived cost not worth the value.
Lack of perceived value or not meeting expectations.
Payment failures such as expired credit cards or issues with processing payments.
Unresolved product bugs or technical problems with the app or service.
Complicated cancellation process or difficulty in stopping the subscription.
Switching to competitors offering better features or pricing.
Reduced usage or no longer needing the service.
Changing financial circumstances leading to budget cuts.
Promotional deals ending leading to cancellation after the free or discounted period.
Shifting customer needs where the service no longer aligns with user priorities.
Email address associated with your RoosterMoney account
Your full address/postcode (when submitting cancellation via email or chat)
Your account details (to identify your account for closure or fund transfers)
Access to the RoosterMoney app or website (to submit cancellation or deletion requests)
Confirmation of all standing orders into the RoosterMoney account are cancelled
Removal of any funds from your RoosterMoney account before cancellation
Recipient bank details (if remaining funds need to be transferred out after cancellation)
Access to in-app chat or customer service email (hello@roostermoney.com)
Understanding that no partial refunds are given for unused subscription periods
Notice for friends and family who regularly send money that the account will be closed
Before cancelling your RoosterMoney subscription, be aware that cancellation takes effect after the current subscription period ends. Once cancelled, you will lose the ability to move or withdraw funds via the app, so it's important to withdraw all funds before your subscription ends. If you have any remaining funds after cancellation, you will need to contact RoosterMoney Customer Service to arrange a bank transfer of those funds to the Primary Parent/Guardian within 7 working days. Immediate cancellation is possible through Customer Service but note that no refunds are provided for unused subscription time outside the cooling-off period.
Rooster Money offers annual and monthly subscriptions that can be cancelled through the app. Cancellation will take effect at the end of the current subscription period. To cancel, go to the family dashboard, select Menu, then Rooster Card, tap the edit icon next to the subscription, and follow the steps to cancel. Immediate cancellation with a refund is only possible within the cooling off period; otherwise, no partial refunds are given. Ensure all funds are removed from the account before cancellation, or contact Customer Service to return remaining funds.
You do not need your password to cancel your RoosterMoney subscription; you can cancel it directly through the app from the family dashboard by selecting Rooster Card and following the cancellation steps. However, if you want to reset your password for any other reason, you can do so using this link: https://app.roostermoney.com/forgottenpassword. For any issues or immediate cancellation, you can contact RoosterMoney Customer Service via the app or email them at hello@roostermoney.com.
We've actually written a step by step guide on how to get a refund from roostermoney. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your roostermoney subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your roostermoney account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel roostermoney online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
