The Ultimate Step by Step Guide to Cancelling a Roots Magic Subscription or Membership (rootsmg.com)
By
Bella K.
|
Published
August 22, 2025
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Updated
August 23, 2025
Roots Magic is a user-friendly software that helps you create and manage your family tree and genealogy research. They offer a subscription service that lets you access features like online backups and syncing across devices, so you can work on your family history from anywhere. If you see a charge from them, it’s likely for one of these subscriptions that keep your data safe and accessible. It's a great tool for anyone looking to explore their roots!
Cancelling a subscription to Roots Magic involves navigating their website and may require contacting customer service. While relatively straightforward, some users may find it slightly challenging to locate the cancellation option or contact information.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Roots Magic subscription.
How to Cancel Roots Magic: Step by Step
If you purchased through RootsMagic.com:
Visit the RootsMagic website.
Click on the Login button at the top right corner.
Enter your email address and password, then click Login.
Go to your Account Settings section.
Navigate to the Subscriptions tab.
Find the subscription you wish to cancel.
Click on the Cancel Subscription button next to your subscription.
Follow the prompts to confirm your cancellation.
If you purchased through Apple (iTunes):
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Locate and tap on your RootsMagic subscription.
Tap Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the profile icon at the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find your RootsMagic subscription in the list.
Tap Cancel subscription.
Follow the instructions to confirm cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Activity tab at the top of the page.
Select the transaction related to RootsMagic.
Click on the Details link associated with that transaction.
At the bottom of the transaction details, click on the Cancel Subscription link.
Follow the prompts to confirm cancellation.
If you purchased through Amazon:
Sign in to your Amazon account.
Go to Your Account and select Memberships & Subscriptions.
Find your RootsMagic subscription.
Click Manage Subscription.
Select Cancel Subscription.
Follow the on-screen instructions to finalize the cancellation.
How to Contact Roots Magic
If you need assistance, here's how you can get in touch with Roots Magic's support team.
Contact during peak hours: Call or chat when customer service is less busy, often weekday mornings.
Be polite but firm: Approach the agent with courtesy but confidently state your intent to cancel.
Prepare your account details: Have your account information ready to expedite the process.
Ask for a supervisor: If the first representative is unhelpful, request to speak to a supervisor for better resolution.
Inquire about retention offers: Sometimes mentioning you’re considering cancellation can trigger offers or discounts.
Use email for documentation: Send a cancellation request via email to keep a written record.
Mention dissatisfaction: If applicable, briefly cite reasons for your cancellation; feedback can sometimes lead to quicker resolutions.
Specify cancellation date: Clearly state when you expect the cancellation to take effect to avoid being charged again.
Escalate if needed: If your request is ignored, follow up persistently until resolved.
Check for confirmation: Request a confirmation email or number to ensure your cancellation is processed.
Monitor bank statements: After cancellation, keep an eye on your statements to check for any unauthorized charges.
Why Do People Request Refunds from Roots Magic
High cost of membership fees
Limited features compared to competitors
Not using the software frequently
Difficulty in navigating the interface
Issues with customer support
Data migration challenges to other platforms
Concerns about privacy and data security
Personal financial constraints
Changes in interests or hobbies
Subscription auto-renewal policies
Negative experiences with updates or changes
Seeking alternative software options
Lack of updates or new content
Difficulty in syncing with other tools
Roots Magic Refund Script
Script
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Dear Roots Magic, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Roots Magic Refund Policy
Roots Magic offers a subscription-based model where members can cancel their subscriptions at any time. Upon cancellation, users retain access to their account until the end of the current billing cycle, after which no further charges will occur. Refunds are not provided for any unused subscription periods.
The Easiest Way to Get a Roots Magic Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Roots Magic—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as some subscription services like Roots Magic may employ tactics that make cancellation less straightforward, such as requiring you to navigate through multiple steps on their website or using particularly vague language in their terms. Always check the specific cancellation policy for any hidden fees, minimum contract periods, or other stipulations that could lock you in longer than expected. It’s wise to read the fine print thoroughly to avoid unexpected charges.
High cost of membership fees
Limited features compared to competitors
Not using the software frequently
Difficulty in navigating the interface
Issues with customer support
Data migration challenges to other platforms
Concerns about privacy and data security
Personal financial constraints
Changes in interests or hobbies
Subscription auto-renewal policies
Negative experiences with updates or changes
Seeking alternative software options
Lack of updates or new content
Difficulty in syncing with other tools
Account email address
Password associated with the account
Subscription type or plan details
Billing information including last payment date
Reason for cancellation (if required)
Order number or invoice number
Contact information for customer support
Date of last transaction
Before cancelling your RootsMagic subscription, be aware that you will lose access to essential features such as online backups and the ability to sync your trees with RootsMagic Cloud. Additionally, if you have enrolled in a premium membership, cancelling may prevent you from accessing advanced tools and resources, including expert support and updates. Make sure to download any necessary data or reports before proceeding, as these may not be recoverable post-cancellation.
Roots Magic offers a subscription-based model where members can cancel their subscriptions at any time. Upon cancellation, users retain access to their account until the end of the current billing cycle, after which no further charges will occur. Refunds are not provided for any unused subscription periods.
To cancel your RootsMagic subscription, you will need your password to access your account. However, if you can't remember your password, you can easily reset it by visiting [this link](https://www.rootsmagic.com/reset-password/). Make sure to have your password ready to ensure a smooth cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Roots Magic subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Roots Magic account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Roots Magic online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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