The Ultimate Step by Step Guide to Cancelling a Runkeeper Subscription or Membership (runkeeper.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Runkeeper is a fitness app that helps you track your running, walking, and cycling activities using GPS. It offers features like personalized training plans, progress tracking, and goal setting to keep you motivated. They have a subscription service called Runkeeper Go, which gives you access to premium features such as custom training plans and detailed stats. If you see a charge from them, it’s likely for this subscription, helping you reach your fitness goals!
Cancelling a subscription requires navigating through the app or website, which can be moderately straightforward. Users may encounter some confusion if they are not familiar with the cancellation process, hence the score of 3.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Runkeeper subscription.
How to Cancel Runkeeper: Step by Step
If you purchased through runkeeper.com:
Log in to your account on runkeeper.com.
Click on your profile icon in the upper right corner.
Select Settings from the drop-down menu.
Navigate to the Subscription section.
Click on Manage Subscription.
Select Cancel Subscription.
Follow any prompts to confirm the cancellation.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Find and tap on Runkeeper in the list.
Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the profile icon in the upper right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select Runkeeper.
Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through PayPal:
Log in to your PayPal account.
Select Settings (gear icon) in the upper right corner.
Go to the Payments tab.
Click on Manage Automatic Payments.
Find and select Runkeeper from the list.
Click on Cancel to stop future payments.
How to Contact Runkeeper
If you need assistance, here's how you can get in touch with Runkeeper's support team.
Document everything - Keep track of all communication with customer service.
Use the email method - Email support rather than using the app to request cancellation.
Be polite but firm - Use friendly language but clearly state that you want to cancel your subscription.
Ask for confirmation - Request an email confirmation that your subscription has been cancelled.
Timing matters - Try to cancel just before your billing cycle to avoid extra charges.
Escalate the issue - If the representative is unhelpful, ask to speak to a supervisor.
Use specific language - State
Why Do People Request Refunds from Runkeeper
Financial constraints: Monthly fees can add up and become a budget concern.
Lack of use: Users may find they are not utilizing the app enough to justify the cost.
Prefer free alternatives: Switching to other free fitness apps available on the market.
Unsatisfactory features: Features may not meet expectations or be outdated.
Technical issues: Frequent bugs or crashes can lead to frustration.
Change in fitness goals: A shift in personal fitness goals may necessitate different tools or services.
Support concerns: Inadequate customer service or support experiences.
Privacy concerns: Issues related to data privacy and sharing may deter users.
App complexity: Users may find the app complicated or difficult to navigate.
Integration issues: Difficulty integrating with other devices or apps they use.
Runkeeper Refund Script
Script
Copy
Dear Runkeeper, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Runkeeper Refund Policy
Runkeeper allows users to cancel their membership at any time through their account settings. Once canceled, the subscription will not automatically renew, and users can continue to access premium features until the end of their billing cycle. Refunds are not provided for partial months.
The Easiest Way to Get a Runkeeper Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Runkeeper—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Runkeeper may employ tricks like hiding the cancellation option deep in account settings or requiring multiple steps to complete the process, making it feel cumbersome. While you can typically cancel anytime, it’s essential to check if there are any service extensions or trial periods that could lead to unexpected charges if you don't act swiftly. Always read the fine print for any terms about early cancellations or potential fees.
Financial constraints: Monthly fees can add up and become a budget concern.
Lack of use: Users may find they are not utilizing the app enough to justify the cost.
Prefer free alternatives: Switching to other free fitness apps available on the market.
Unsatisfactory features: Features may not meet expectations or be outdated.
Technical issues: Frequent bugs or crashes can lead to frustration.
Change in fitness goals: A shift in personal fitness goals may necessitate different tools or services.
Support concerns: Inadequate customer service or support experiences.
Privacy concerns: Issues related to data privacy and sharing may deter users.
App complexity: Users may find the app complicated or difficult to navigate.
Integration issues: Difficulty integrating with other devices or apps they use.
Email address associated with the account
Password for account access
Subscription type (free trial, premium, etc.)
Date of subscription initiation
Payment method used for the subscription
Cancellation policy details
Confirmation of billing cycle and next charge date
Account ID or reference number
Customer support contact information
Before cancelling your Runkeeper subscription, be aware that you'll lose access to premium features like personalized training plans, advanced performance insights, and ad-free usage. Additionally, any saved routes, workout history, and progress tracking will remain available, but those premium stats will no longer update. Make sure to check your billing cycle, as cancelling may not result in an immediate refund for unused days. Finally, consider whether you might want to resubscribe later, as your data will still be stored for a limited time.
Runkeeper allows users to cancel their membership at any time through their account settings. Once canceled, the subscription will not automatically renew, and users can continue to access premium features until the end of their billing cycle. Refunds are not provided for partial months.
Yes, you will need your password to cancel your Runkeeper subscription. If you've forgotten your password, you can reset it using this link: [Reset Password](https://runkeeper.com/reset_password). Once you have access, you can proceed with the cancellation through your account settings.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Runkeeper subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Runkeeper account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Runkeeper online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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