The Ultimate Step by Step Guide to Cancelling a sailthru Subscription or Membership (sailthru.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Sailthru is a company that helps businesses send personalized marketing messages to you through email, SMS, and mobile notifications. They use smart technology to make sure the messages you get fit your interests and actions. If you see charges from Sailthru, it’s likely because the business using Sailthru is billed for those messaging services on a subscription basis, meaning they pay Sailthru regularly to send you and other customers these personalized messages. So, you might be getting billed by them indirectly through these services if you subscribed to something powered by Sailthru’s platform.
Sailthru offers an optdown page which allows users to easily choose to unsubscribe or modify subscription preferences, making cancellation relatively straightforward for users. The presence of clear unsubscribe options and user-friendly management pages minimizes complexity for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a sailthru subscription.
How to Cancel sailthru: Step by Step
If you purchased through Sailthru directly:
Visit the Sailthru preferences center at this link.
Enter your email address associated with your subscription.
Click on the **Unsubscribe** button.
Follow any additional prompts to confirm your cancellation.
If you purchased through another channel (e.g. Apple or Google Play):
Open the app store or website where you made the purchase.
If you used **Apple**:
Open the **Settings** app on your device.
Tap on your Apple ID at the top.
Select **Subscriptions**.
Find and select your Sailthru subscription.
Tap **Cancel Subscription** and confirm.
If you used **Google Play**:
Open the **Google Play Store** app.
Tap the **Menu** icon and select **Subscriptions**.
Find your Sailthru subscription.
Tap **Cancel Subscription** and confirm.
How to Contact sailthru
If you need assistance, here's how you can get in touch with sailthru's support team.
Start cancellation requests well ahead of billing dates to avoid being charged for the next cycle.
Use firm, clear language like “I am requesting immediate cancellation” and “Do not process any further charges.”
Document all communications by saving emails, chat transcripts, or taking screenshots of cancellation attempts.
If the first cancellation attempt fails, escalate by requesting to speak to a supervisor or manager.
Use multiple channels such as email, phone calls, and even social media messages to increase visibility and pressure.
Mention potential disputes or chargebacks if the service keeps charging after cancellation requests.
Send formal cancellation notices through certified mail or registered mail when digital attempts are ignored.
Block or change payment methods as a last resort to prevent further charges after multiple failed cancellation attempts.
Look for hidden cancellation links or policies buried in emails or account settings — sometimes users find obscure routes to cancel.
Time your cancellation attempts during business hours for faster live assistance rather than after hours when support is slow or unavailable.
Use online forums and communities to find current and brand-specific tricks shared by other users who successfully canceled subscriptions.
Be persistent and patient; sometimes cancellations take multiple attempts and follow-ups to process.
Why Do People Request Refunds from sailthru
Cost concerns: Members find the subscription too expensive or no longer affordable.
Value mismatch: The benefits provided no longer meet customer expectations or needs.
Implementation issues: Difficulty in using or integrating the Sailthru service effectively.
Service bugs or errors: Unresolved technical problems that hinder user experience.
Lack of updates or innovation: Customers perceive that the platform is not evolving or adding new features.
Change in business needs: Customers' needs change and they no longer require the Sailthru service.
Better alternatives: Customers switch to competitor services offering better pricing or features.
Poor customer support: Inadequate or unhelpful support experience leading to frustration.
sailthru Refund Script
Script
Copy
Dear sailthru, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
sailthru Refund Policy
Sailthru's subscription cancellation policy includes offering users an optdown option instead of only a simple unsubscribe. This allows users to reduce email frequency or change content preferences rather than completely unsubscribing, helping to retain engagement. However, full unsubscribe and unsubscribe all options are still available on the optdown page, empowering users with choices for managing their subscription levels.
The Easiest Way to Get a sailthru Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from sailthru—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can cancel your Sailthru subscription at any time, but the cancellation only takes effect at the end of the current billing cycle, so you will still be billed for that period. There are no early cancellation fees or long-term contracts, but subscriptions automatically renew unless canceled at least 24 hours before the period ends. Be aware that there are no refunds or credits for partially used billing periods, and after cancellation, you immediately lose access to subscription features once the term ends.
Cost concerns: Members find the subscription too expensive or no longer affordable.
Value mismatch: The benefits provided no longer meet customer expectations or needs.
Implementation issues: Difficulty in using or integrating the Sailthru service effectively.
Service bugs or errors: Unresolved technical problems that hinder user experience.
Lack of updates or innovation: Customers perceive that the platform is not evolving or adding new features.
Change in business needs: Customers' needs change and they no longer require the Sailthru service.
Better alternatives: Customers switch to competitor services offering better pricing or features.
Poor customer support: Inadequate or unhelpful support experience leading to frustration.
Account holder's legal name
Registered business number (if applicable)
Account or subscription ID
Contact details (email address and/or phone number on file)
Legitimate physical address of account holder
Notice of cancellation (typically required at least one month in advance for billing)
Email correspondence with Sailthru support
Alternative payment arrangements (if ending recurring billing)
Before cancelling a subscription, membership, or bill with Sailthru, know that you will lose access to key features tied to your paid plan once your current paid period ends. This includes access to advanced targeting, segmentation capabilities, and any premium content delivery features specific to your subscription level. Your account will typically be downgraded to a basic or personal plan, which means limited usage options and reduced feature sets. Additionally, any data or content associated with your account may be subject to deletion policies if the account remains inactive for an extended period, so ensure to back up essential data beforehand.
Sailthru's subscription cancellation policy includes offering users an optdown option instead of only a simple unsubscribe. This allows users to reduce email frequency or change content preferences rather than completely unsubscribing, helping to retain engagement. However, full unsubscribe and unsubscribe all options are still available on the optdown page, empowering users with choices for managing their subscription levels.
To cancel your subscription with Sailthru, you do need your password because the cancellation typically requires you to log into your account. Some services ask for login credentials to verify your identity and ensure the cancellation request is authorized. If you don't remember your password, you can reset it using this link: https://my.sailthru.com/reset_password. This way, you can regain access to your account and proceed with canceling your subscription securely.
We've actually written a step by step guide on how to get a refund from sailthru. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your sailthru subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your sailthru account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel sailthru online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Sailthru Sailthru.com Sailthru*com Sailthru Media Sailthru Media LLC
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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