ScalaCube offers game server hosting with a focus on Minecraft among other games, providing easy and instant setup for hosting game servers that are protected from attacks and available 24/7. They offer subscription plans starting as low as $2 with features like unlimited player slots, mod and plugin support, automated backups, free custom subdomains, and global server locations for optimal performance. Customers get a 7-day money-back guarantee and customer support anytime. If you see billing from ScalaCube, it's likely for the subscription you signed up for to rent and maintain your game server.
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The cancellation process is straightforward and self-service via the control panel on the ScalaCube website. Users only need to log in, navigate to their server, and click a few buttons to cancel, making it quite easy.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a ScalaCube subscription.
How to Cancel ScalaCube: Step by Step
If you purchased through Scalacube.com:
- Go to Scalacube.com and log in to your account.
- Navigate to the control panel and click on "Servers".
- Select the server for which you want to cancel the subscription and click on the name of that server.
- Scroll down to the "Subscription" section.
- Click on "Cancel subscription".
- Enter the reason for your cancellation.
- Click on "Confirm" to finalize the cancellation.
- Check if the "Cancel Subscription" button is no longer visible to confirm the cancellation.
If you need assistance, here's how you can get in touch with ScalaCube's support team.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a ScalaCube Refund
- Contact support directly and persistently: Multiple users report that the key step is to contact ScalaCube support and keep following up firmly until the subscription is cancelled.
- Use the support ticket system with clear subject lines: Open a new ticket under "Refund Payment / Cancel Subscription" specifying the transaction details and reason for cancellation.
- Provide detailed payment information in tickets: Include payment date, amount, last 4 digits of card or PayPal email to help speed up processing.
- Request data deletion as leverage: Mention your legal right to have your data deleted upon request to encourage compliance.
- Be aware of the refund policy: Refunds are unlikely if payment was made several months ago or if the server was used after payment; timing matters.
- Escalate if no response: If support is unresponsive, try multiple contact attempts and demonstrate knowledge of consumer rights to push the issue.
- Monitor your billing closely: Some users report continued billing even after cancelling or losing account access, so watch your statements and dispute charges if necessary.
- Timing matters: Cancel as soon as possible before renewal to avoid further charges.
- Keep records of all communications: Save tickets and emails as evidence in case of disputes or chargebacks.
- Be polite but firm: Users find that respectful but insistent language often gets better results than aggression or threats.
Why Do People Request Refunds from ScalaCube
- Forced to upgrade server shortly after starting due to insufficient resources.
- Buggy performance even with few players online.
- Servers deleted automatically after failure to renew.
- Problems joining servers and difficulties obtaining refunds.
- Poor service transferring games and lack of refunds for unsupported games.
- Frequent server crashes attributed to insufficient RAM.
- Support refuses to provide higher RAM plans, suggesting customers remove mods or reduce map size instead.
- Service described as a rip-off due to poor support and refund policies.
- Billing issues, such as being charged after forgetting to cancel.
- Dissatisfaction with quality and stability of servers.
- Varied support responsiveness, with some issues poorly handled.
ScalaCube Refund Script
Script
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Dear ScalaCube, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
ScalaCube Refund Policy
ScalaCube allows subscription cancellations through their Control Panel by selecting the server and clicking the "Cancel Subscription" button, which stops further charges. They offer a 100% refund for payments within seven days of payment, and for auto-renewals, a full refund can be requested within ten days. Users are responsible for canceling any active PayPal subscriptions to avoid unintended payments, as ScalaCube cannot access or manage clients' PayPal accounts directly.
The Easiest Way to Get a ScalaCube Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ScalaCube—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
ScalaCube charges on your statement could appear as various descriptors related to the company or its payment processor but the most common formats based on general payment descriptor conventions for similar services include:
ScalaCube ScalaCube.com SCALACUBE*Hosting Scalable Hosting Solutions SCALACUBE*Billing
Exact descriptors can vary depending on the payment processor and merchant account settings.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.