The Ultimate Step by Step Guide to Cancelling a Semrush Subscription or Membership (semrush.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Semrush offers a variety of marketing toolkits that you can subscribe to on a monthly or yearly basis. These toolkits include options like SEO, Traffic & Market, Local, Social, Content, Advertising, and an AI Toolkit. You can choose and pay for just the toolkits you need, add or remove them anytime, and also add extra users for a fee depending on the toolkit. Billing happens monthly or yearly, with yearly plans saving you around 17%, and most toolkits have free trials to try out before you commit.
The cancellation process for Semrush requires multiple steps including filling a cancellation form, confirming via a link in email within 24 hours, and then waiting for a customer service representative to contact the user. This adds complexity compared to simple one-click cancellations, but it is still clearly outlined and supported actively by the company.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Semrush subscription.
How to Cancel Semrush: Step by Step
If you purchased through Semrush.com:
Log in to your Semrush account.
Navigate to the Subscription Info page.
Locate the active subscription link.
Click on the contact link to reach the cancellation form.
Complete the form and verify your decision to unsubscribe.
You will receive a cancellation confirmation email with a link valid for 24 hours.
If you need help logging in:
Contact the Support team via their designated contact method.
Provide the following information:
Email associated with your account.
Last four digits of your credit card.
Billing amount and date of last payment.
Request cancellation support.
If you purchased through a different source:
Refer to the respective billing platform's guidelines for subscription cancellation.
Ensure you follow the necessary steps specific to that platform.
How to Contact Semrush
If you need assistance, here's how you can get in touch with Semrush's support team.
Cancel early in the day, during business hours, to avoid weekend billing since support is not available on weekends.
Email support directly for cancellation, as self-service cancellation is limited or non-existent.
Use firm but polite language, stating clearly you want to cancel and request a refund if within the 7-day window.
Escalate by asking to speak to a manager if the first support response is negative or ignores your refund request.
Follow up persistently via email, sometimes support delays or ignores cancellation emails.
Document all communications, including dates and times of sent emails and received responses.
Mention applicable laws if you are in a region with consumer protections (e.g., California law requires an easy online cancellation option if signed up online).
Submit cancellation through the "Subscription info" section in your account as well as emailing support, to ensure all bases are covered.
Request confirmation emails for your cancellation request, to have proof of submission against any future charges.
If refund initially denied, gently insist and reference the refund policy and timing, emphasizing you canceled within the trial or refund window.
Include your account details and email associated with the Semrush account in all communications to speed up identification and processing by support.
Avoid cancelling on weekends or holidays, as it often leads to automatic renewal charges due to lack of support coverage.
Be aware that some users report delays of up to 30 days for refunds, so plan accordingly.
Trying alternative contacts such as LinkedIn profiles of company staff for escalation.
Why Do People Request Refunds from Semrush
Doesn’t fit their needs after trying out the tool
Found a cheaper alternative or more affordable tool
Subscription cost is too high to maintain monthly
Features don’t meet their specific requirements
Tool feels overwhelming or too complex
Did not provide the value expected
Semrush Refund Script
Script
Copy
Dear Semrush, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Semrush Refund Policy
Semrush allows subscription cancellation at any time through the user account, effective at the end of the current subscription term. Refunds are available only within 7 days of the original purchase for subscriptions bought directly from Semrush.com with a credit card; cancellation does not automatically grant refunds for prepaid amounts. Refund requests must be submitted in writing following Semrush's outlined process and are processed within 30 days.
The Easiest Way to Get a Semrush Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Semrush—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Semrush allows you to cancel your subscription at any time, but cancellation only takes effect at the end of your current billing period, and you are not released from payment obligations for that period. There is a one-time 7-day money-back guarantee after purchase, but refunds must be requested in writing within that window; otherwise, prepaid amounts are non-refundable. Additionally, Semrush requires cancellation and refund requests to be properly submitted with specific information, and failure to do so can result in denial of refunds, which can feel restrictive for users expecting immediate cancellation and refunds.
Doesn’t fit their needs after trying out the tool
Found a cheaper alternative or more affordable tool
Subscription cost is too high to maintain monthly
Features don’t meet their specific requirements
Tool feels overwhelming or too complex
Did not provide the value expected
Semrush account login credentials (to access cancellation form online)
Email address associated with the Semrush account
Login name for the Semrush account
Billing information (such as cardholder name, transaction ID, and billing date)
Last four digits of the credit card used for payment
Reason for cancellation (sometimes required in a comment or explanation field)
Any additional identity verification information requested by Semrush support
Before cancelling your Semrush subscription, know that you will lose access to all business growth tools and features offered by Semrush. Your existing project data will be kept for only 30 days after cancellation or downgrading, after which it will be deleted. If you downgrade instead of cancelling, you can retain limited access at a reduced capability and cost. To fully cancel, you must confirm via a link sent to your email, and refund requests must be made within 7 days of purchase. Consider downgrading if you want to save money but still use some features.
Semrush allows subscription cancellation at any time through the user account, effective at the end of the current subscription term. Refunds are available only within 7 days of the original purchase for subscriptions bought directly from Semrush.com with a credit card; cancellation does not automatically grant refunds for prepaid amounts. Refund requests must be submitted in writing following Semrush's outlined process and are processed within 30 days.
To cancel your Semrush subscription, you typically need to log in to your account, which would require your password. However, if you cannot log in, you can still cancel by contacting Semrush Support via email using the email associated with your account and providing key verification details like your card's last four digits and billing info. If you need to reset your password to log in for cancellation, you can do so here: https://www.semrush.com/password/reset/. This means having access to your account email is essential either way, but a password is only absolutely necessary if you choose to log in to cancel directly.
We've actually written a step by step guide on how to get a refund from Semrush. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Semrush subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Semrush account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Semrush online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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