Semrush offers a variety of marketing toolkits that you can subscribe to on a monthly or yearly basis. These toolkits include options like SEO, Traffic & Market, Local, Social, Content, Advertising, and an AI Toolkit. You can choose and pay for just the toolkits you need, add or remove them anytime, and also add extra users for a fee depending on the toolkit. Billing happens monthly or yearly, with yearly plans saving you around 17%, and most toolkits have free trials to try out before you commit.
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The cancellation process for Semrush requires multiple steps including filling a cancellation form, confirming via a link in email within 24 hours, and then waiting for a customer service representative to contact the user. This adds complexity compared to simple one-click cancellations, but it is still clearly outlined and supported actively by the company.
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How to Cancel Semrush: Step by Step
If you purchased through Semrush.com:
- Log in to your Semrush account.
- Navigate to the Subscription Info page.
- Locate the active subscription link.
- Click on the contact link to reach the cancellation form.
- Complete the form and verify your decision to unsubscribe.
- You will receive a cancellation confirmation email with a link valid for 24 hours.
If you need help logging in:
- Contact the Support team via their designated contact method.
- Provide the following information:
- Email associated with your account.
- Last four digits of your credit card.
- Billing amount and date of last payment.
- Request cancellation support.
If you purchased through a different source:
- Refer to the respective billing platform's guidelines for subscription cancellation.
- Ensure you follow the necessary steps specific to that platform.
Tips & Tricks for Canceling Semrush
- Cancel early in the day, during business hours, to avoid weekend billing since support is not available on weekends.
- Email support directly for cancellation, as self-service cancellation is limited or non-existent.
- Use firm but polite language, stating clearly you want to cancel and request a refund if within the 7-day window.
- Escalate by asking to speak to a manager if the first support response is negative or ignores your refund request.
- Follow up persistently via email, sometimes support delays or ignores cancellation emails.
- Document all communications, including dates and times of sent emails and received responses.
- Mention applicable laws if you are in a region with consumer protections (e.g., California law requires an easy online cancellation option if signed up online).
- Submit cancellation through the "Subscription info" section in your account as well as emailing support, to ensure all bases are covered.
- Request confirmation emails for your cancellation request, to have proof of submission against any future charges.
- If refund initially denied, gently insist and reference the refund policy and timing, emphasizing you canceled within the trial or refund window.
- Include your account details and email associated with the Semrush account in all communications to speed up identification and processing by support.
- Avoid cancelling on weekends or holidays, as it often leads to automatic renewal charges due to lack of support coverage.
- Be aware that some users report delays of up to 30 days for refunds, so plan accordingly.
- Trying alternative contacts such as LinkedIn profiles of company staff for escalation.
Semrush Customer Service Info
If you need assistance, here's how you can get in touch with Semrush's support team.
Cancel Semrush Script
Script
Copy
Dear Semrush Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my business priorities, I no longer require the service.
I appreciate the value Semrush has provided during my subscription, and I hope to return in the future when my needs align better with your offerings.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Semrush allows subscription cancellation at any time through the user account, effective at the end of the current subscription term. Refunds are available only within 7 days of the original purchase for subscriptions bought directly from Semrush.com with a credit card; cancellation does not automatically grant refunds for prepaid amounts. Refund requests must be submitted in writing following Semrush's outlined process and are processed within 30 days.
To cancel your Semrush subscription, you typically need to log in to your account, which would require your password. However, if you cannot log in, you can still cancel by contacting Semrush Support via email using the email associated with your account and providing key verification details like your card's last four digits and billing info. If you need to reset your password to log in for cancellation, you can do so here: https://www.semrush.com/password/reset/. This means having access to your account email is essential either way, but a password is only absolutely necessary if you choose to log in to cancel directly.
- Doesn’t fit their needs after trying out the tool
- Found a cheaper alternative or more affordable tool
- Subscription cost is too high to maintain monthly
- Features don’t meet their specific requirements
- Tool feels overwhelming or too complex
- Did not provide the value expected
Semrush allows you to cancel your subscription at any time, but cancellation only takes effect at the end of your current billing period, and you are not released from payment obligations for that period. There is a one-time 7-day money-back guarantee after purchase, but refunds must be requested in writing within that window; otherwise, prepaid amounts are non-refundable. Additionally, Semrush requires cancellation and refund requests to be properly submitted with specific information, and failure to do so can result in denial of refunds, which can feel restrictive for users expecting immediate cancellation and refunds.
Before cancelling your Semrush subscription, know that you will lose access to all business growth tools and features offered by Semrush. Your existing project data will be kept for only 30 days after cancellation or downgrading, after which it will be deleted. If you downgrade instead of cancelling, you can retain limited access at a reduced capability and cost. To fully cancel, you must confirm via a link sent to your email, and refund requests must be made within 7 days of purchase. Consider downgrading if you want to save money but still use some features.
- Semrush account login credentials (to access cancellation form online)
- Email address associated with the Semrush account
- Login name for the Semrush account
- Billing information (such as cardholder name, transaction ID, and billing date)
- Last four digits of the credit card used for payment
- Billing amount paid (for transaction verification)
- Reason for cancellation (sometimes required in a comment or explanation field)
- Any additional identity verification information requested by Semrush support
We've actually written a step by step guide on how to get a refund from Semrush. Check it out!
The Easiest Way to Cancel Semrush
If you’re frustrated trying to cancel your subscription, membership, or bill from Semrush—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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