The Ultimate Step by Step Guide to Cancelling a Sephora Subscription or Membership (sephora.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Sephora is a beauty retailer where you can buy makeup, skincare, and other beauty products. They offer an Auto-Replenish subscription where you get your favorite products automatically delivered and billed on a schedule you choose, with free shipping. They also have a Same-Day Unlimited subscription that costs $49 a year and gives you free same-day delivery on orders, with no minimum purchase required. So if you see charges from Sephora, it could be for one of these subscriptions or regular product orders you placed from their website.
The cancellation process for a subscription at Sephora is relatively straightforward; users can cancel through their account subscription page or by calling customer service. The process requires minimal steps and is accessible online, making it easier for consumers to manage their subscriptions without extensive difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Sephora subscription.
How to Cancel Sephora: Step by Step
If you purchased through Sephora.com:
Log in to your Beauty Insider account on Sephora.com.
Navigate to the Account Settings section.
Find and select Same-Day Unlimited subscription management link.
Select Cancel Subscription and confirm your cancellation.
If you purchased Auto-Replenish items:
Log in to your Beauty Insider account on Sephora.com.
Go to the Auto-Replenish Subscription Hub.
Select the subscription you want to cancel.
Choose Cancel Subscription.
Confirm the cancellation.
How to Contact Sephora
If you need assistance, here's how you can get in touch with Sephora's support team.
Cancel immediately after ordering, within minutes if possible, to avoid charges; refunds may take 24-48 hours to process.
Use clear, polite but firm language
Document all communication in writing,
Escalate the issue through customer service, live chat, and phone calls
If denied refund, consider disputing with your bank or filing complaints with consumer protection agencies
Returning recent purchases or items can sometimes help resolve disputes and restore your account.
Address timing by cancelling subscriptions before the renewal date,
If facing delivery errors, document them and hold USPS responsible, as Sephora often defers responsibility.
Use community forums and Reddit to find language templates and successful strategies from other users.
Be persistent and patient; some users reported account blocks or delays but resolved issues by continuous engagement with customer support.
Why Do People Request Refunds from Sephora
Subscription or membership cost is considered too high or not justified by product usage or benefits.
Lack of perceived value from the products or services offered in the subscription.
Delivery issues such as late, missing, or damaged items leading to customer frustration.
Poor customer service experiences when trying to resolve issues or get refunds.
Difficulty or restrictions in managing subscription, such as lack of easy cancellation or modification options.
Product dissatisfaction due to quality, size discrepancies, or not matching expectations.
Unwanted or automatic renewal charges that catch customers off guard.
Changes in personal circumstances like moving or financial constraints require cancellation.
Discontinuation of specific subscription programs such as Sephora Play! subscription box cancellation by Sephora.
Sephora Refund Script
Script
Copy
Dear Sephora, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Sephora Refund Policy
Sephora's Same-Day Unlimited subscription can be cancelled anytime through the Beauty Insider Account Summary or the Sephora App, with no refunds issued for cancellations. After cancellation, the subscription remains active until the day before the renewal, and a 30-day free trial is available before the subscription fee is charged. Subscription fees are automatically charged after the trial unless cancelled before it ends.
The Easiest Way to Get a Sephora Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Sephora—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Sephora's Same Day Unlimited (SDU) subscription is paid annually upfront and the membership fee is non-refundable, meaning if you cancel mid-term, you won't get a pro-rata refund. You can only cancel before your renewal date to avoid being charged for the next year, but your membership remains active until that renewal date. Additionally, promotional offers may have specific cancellation requirements to avoid automatic charges, so be cautious of timing when cancelling.
Subscription or membership cost is considered too high or not justified by product usage or benefits.
Lack of perceived value from the products or services offered in the subscription.
Delivery issues such as late, missing, or damaged items leading to customer frustration.
Poor customer service experiences when trying to resolve issues or get refunds.
Difficulty or restrictions in managing subscription, such as lack of easy cancellation or modification options.
Product dissatisfaction due to quality, size discrepancies, or not matching expectations.
Unwanted or automatic renewal charges that catch customers off guard.
Changes in personal circumstances like moving or financial constraints require cancellation.
Discontinuation of specific subscription programs such as Sephora Play! subscription box cancellation by Sephora.
Before cancelling your Sephora Beauty Insider membership, know that you will lose all your Beauty Insider Points, tier status, and tier benefits immediately. You will no longer be able to log into your account or accrue points on purchases, and you will lose access to the Sephora Community features such as posting reviews, participating in forums, or answering product Q&As. Additionally, your account will be opted out of all Sephora marketing communications, and any linked accounts or services like Auto-Replenish or Same-Day Unlimited subscriptions will be canceled without refund. However, open orders, returns, and paid service appointments will not be affected, and if you have a Sephora Credit Card, you can continue using it and earning bank rewards, but no Beauty Insider Points will be earned. Your account can be re-opened later by contacting Sephora Client Services if you change your mind.
Sephora's Same-Day Unlimited subscription can be cancelled anytime through the Beauty Insider Account Summary or the Sephora App, with no refunds issued for cancellations. After cancellation, the subscription remains active until the day before the renewal, and a 30-day free trial is available before the subscription fee is charged. Subscription fees are automatically charged after the trial unless cancelled before it ends.
To cancel a Sephora subscription, you do need to log in to your Beauty Insider account, which means a password is required for cancellation. For example, to cancel the PLAY! subscription, you must navigate to Account > Subscriptions > PLAY! and cancel there. If you don't remember your password, you can reset it by clicking the "Forgot password?" link on the Sephora sign-in page here: https://www.sephora.com/beauty/registration-sign-in. This ensures only the account owner can manage subscription cancellations securely.
We've actually written a step by step guide on how to get a refund from Sephora. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Sephora subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Sephora account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Sephora online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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