Sequencing.com offers Genome Plans that give you personalized health and ancestry insights based on your DNA. They provide reports, health monitoring, and updates about new genetic discoveries through their Health Scan technology. The main subscription is a Professional plan costing $129 per month, billed annually but paid monthly, which includes benefits like free genetic counseling and expert support. You might see charges from them if you signed up for one of these genome plans or activated a DNA kit to get these ongoing reports and updates.
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While there is a straightforward process to downgrade or change the plan online, canceling the subscription fully requires either downgrading to a free plan or submitting a support request, which can be cumbersome. User complaints indicate some issues with the 'cancel subscription' button being broken and having to rely on customer service, which has mixed effectiveness, leading to a moderately high difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Sequencing subscription.
How to Cancel Sequencing: Step by Step
If you purchased through sequencing.com:
- Log in to your Sequencing.com account.
- Navigate to the Membership page.
- Click on the "Change Plan" button.
- Select the option to downgrade your membership to a Free Genome Plan.
- Confirm the cancellation. Your membership will be canceled on the next renewal date.
If you purchased through email support:
- Email support at [support@sequencing.com](mailto:support@sequencing.com).
- Request to cancel your membership and include your account details.
- Wait for confirmation from support regarding your cancellation.
If you need assistance, here's how you can get in touch with Sequencing's support team.
Tips and Tricks for Getting a Sequencing Refund
- Contact customer service directly via chat or phone and insist on speaking to a supervisor if the initial representative is unhelpful.
- Clearly explain your reason for cancellation
- Refer to any commitment period but request cancellation anyway—some users succeeded by emphasizing they want to avoid further charges beyond what they've paid.
- Keep detailed records of your cancellation requests and any responses from the company to escalate effectively if needed.
- If the online "cancel subscription" button is broken, state this explicitly and demand a manual cancellation.
- Be persistent and follow up multiple times, as some users report needing several attempts over days to weeks.
- Avoid disputing charges immediately; instead, try to resolve directly with customer service first because some users got partial fee waivers or refunds this way.
- Choose a time to cancel early in the service cycle to minimize potential lost fees or charges.
- Use strong, polite language emphasizing your right to stop using the service and request cancellation even if official policies are unclear or unhelpful.
- Leverage any social media mentions or public posts about your issue as leverage to escalate with customer support for faster resolution.
Why Do People Request Refunds from Sequencing
- Surprise monthly subscription fee that users were not initially aware of to maintain access to their own data.
- Broken "Cancel subscription" button leading to difficulty and customer service not fully canceling the subscription.
- Difficulty canceling subscription due to lack of support, bogus phone numbers, and complicated cancellation process.
- Long wait times for results, sometimes around one year, with results being difficult to interpret.
- Subscription renewals charged without user consent, causing concerns about unauthorized charges and potential credit card fraud.
- Bait and switch tactics where promised sequencing plans were not delivered, and users experienced service downgrades.
- Poor customer service and support communication, leaving customers frustrated.
- Subscription fees and app fees were not disclosed upfront, only revealed after membership.
- Confusing membership tiers and app access leading to user confusion and dissatisfaction.
- Privacy concerns such as contradictory privacy claims and unclear third-party app access policies.
Sequencing Refund Script
Script
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Dear Sequencing, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Sequencing Refund Policy
Sequencing.com requires you to submit a Support Request to cancel your membership subscription or account. Upon cancellation, all genetic data and app results stored in your account are permanently deleted, and this deletion is irreversible. Additionally, all Genome Plan subscription fees paid are non-refundable. To manage or downgrade your membership, you can log into your account and change the plan on the Membership page, or contact support if you encounter issues.
The Easiest Way to Get a Sequencing Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Sequencing—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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