ShiftCare is a service that helps manage home care with tools like staff scheduling, care notes, attendance tracking, and billing all in one place. They offer different subscription plans starting at $9 per user per month, with options to pay monthly or yearly, and you need a minimum of 5 staff licenses. After a free 7-day trial, you pay by credit card automatically either monthly or yearly. You might see bills from them if you're using their service for managing caregiving schedules, billing, or client care documentation.
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The cancellation process is straightforward and can be done directly on the subscription page by clicking the 'Close Account' button at the bottom of the page, making it easy and quick for users to cancel their ShiftCare subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a shiftcare subscription.
How to Cancel shiftcare: Step by Step
If you purchased through Shiftcare.com:
- Log in to your ShiftCare account.
- Navigate to the Account section.
- Select Subscription from the left sidebar menu.
- Scroll to the bottom of the page and locate the Close Account button.
- Click the Close Account button to terminate your subscription.
- Your subscription will remain active until the end of the current billing period.
- No refunds will be issued; you will retain access until the billing period ends.
If you need assistance, here's how you can get in touch with shiftcare's support team.
Tips and Tricks for Getting a shiftcare Refund
- Start cancellation requests well before the billing cycle renews to avoid being charged for another term.
- Document every interaction with customer support, including dates, times, and representative names, to use as proof if disputes arise.
- Be clear and firm in your language; use phrases like "I want to cancel effective immediately" or "Please confirm cancellation and stop all future charges."
- Use multiple communication channels (email, support tickets, phone calls, social media) to increase chances of getting a response.
- Escalate to supervisors or managers if frontline support resists cancellation or delays it.
- Request written confirmation of cancellation via email or message and save it safely.
- Leverage trial lapse method if applicable—let a free trial expire instead of actively canceling if you want to avoid hassle.
- Check for recurring shift edits or cancellations in your account dashboard as managing shifts can sometimes impact subscription status.
Why Do People Request Refunds from shiftcare
- Cost issues: Subscription becomes costly quickly, especially on a volume scale.
- Billing and payment problems: Complaints about billing features causing time management issues.
- Limited control over notifications: Frustration over inability to delete individual notifications.
- Additional charges: Extra fees for allowing team members to adjust their own shifts.
- Customer service inconsistency: Mixed experiences with support quality.
- Not meeting user needs: Some users cancel after achieving their goal or because the software no longer fits their requirements.
- Complexity or difficulty in use: Users who find it hard to use or navigate the software may cancel.
- Price increases: Unexpected price hikes can cause users to cancel.
- No refunds policy: Users frustrated by the lack of refunds upon cancellation.
shiftcare Refund Script
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Dear shiftcare, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
shiftcare Refund Policy
Shiftcare does not offer refunds for any payments made. You may cancel your subscription at any time, and no further charges will apply for subsequent billing periods. Upon cancellation, you will retain access to your account and services until the end of the current paid billing period, but any outstanding charges must be paid immediately.
The Easiest Way to Get a shiftcare Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from shiftcare—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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