The Ultimate Step by Step Guide to Cancelling a ShootProof Subscription or Membership (shootproof.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
ShootProof is a platform that helps photographers showcase and sell their photos through beautiful online galleries. They offer easy tools to create contracts, send invoices, and let clients book sessions and pay online. ShootProof has subscription plans based on how many photos you want to store online, starting with a free plan for 100 photos and going up to larger plans for storing thousands of photos. If you see a charge from them, it’s likely for one of these subscriptions that photographers use to manage and sell their work more easily.
The cancellation process is fairly straightforward and can be done online by the account owner through the Plan & Billing section. However, the need to contact ShootProof at least 3 days before the billing period ends to avoid automatic renewal adds a slight complexity, making it not instant or fully automated.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ShootProof subscription.
How to Cancel ShootProof: Step by Step
If you purchased through Credit Card:
Log in to your ShootProof account.
Click on the tiny head and shoulders icon in the top right corner to access Account.
Select Plan & Billing.
Choose the option below the Photo Plan section to cancel your subscription.
Contact support at least 3 calendar days before the billing period ends to avoid renewal charges.
If you purchased through PayPal:
Log in to your relevant PayPal account.
Locate the Preapproved Payments section in your account settings.
Find the ShootProof subscription.
Select the subscription and choose the option to cancel.
How to Contact ShootProof
If you need assistance, here's how you can get in touch with ShootProof's support team.
Contact support early in the billing cycle to avoid automatic renewal charges.
Be clear and firm in your cancellation request, using language like "I want to cancel my subscription immediately and confirm no further charges."
Document every communication: Save emails and chat transcripts as proof of your cancellation attempts.
Escalate the issue by requesting to speak with a supervisor or higher-level support if initial attempts fail.
Time your cancellation so it occurs just before the renewal date to prevent additional billing.
Check for multiple accounts or emails tied to your subscription to ensure you are cancelling the correct one.
Use social media or public review platforms as leverage if standard support channels are unresponsive.
Follow up persistently if confirmation of cancellation is not received promptly.
Avoid emotional language; keep your communication professional and concise.
Verify cancellation confirmation in writing before assuming the subscription is ended.
Why Do People Request Refunds from ShootProof
Poor customer service: lack of support, unresponsiveness to emails, refusal to work with dissatisfied clients.
Technical glitches: lost templates, malfunctioning gallery features (favorites system glitches), major website problems affecting user experience.
Billing issues: unexpected fees, charges for dispute investigations, retention of payments despite canceled accounts.
Failure to implement promised features: such as 3D-secure payment causing business disruptions.
Lack of phone support: difficult communication channels.
Negative impact on professional reputation: service unreliability, orders not captured, customers not receiving prints as expected.
Fraudulent charges: due to hacking, with delayed or no reimbursement.
Feeling ignored by the company: company not invested in retaining customers.
No refunds for early account closures: after paying upfront for a year, accounts closed early but payments retained without refunds or feedback attempts.
ShootProof Refund Script
Script
Copy
Dear ShootProof, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ShootProof Refund Policy
ShootProof automatically renews paid subscriptions unless canceled at least three calendar days before the end of the current subscription period via a cancellation form. They offer a 14-day money back guarantee from initial signup, but no refunds are given after this period, and downgrades or cancellations take effect at the next subscription renewal. Billing is recurring and non-refundable for partial months, with no refunds for mid-subscription changes.
The Easiest Way to Get a ShootProof Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ShootProof—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
ShootProof requires cancellation at least three calendar days before the end of the subscription period; otherwise, cancellation takes effect in the next period, which can feel restrictive. There's a 14-day money-back guarantee from initial signup, but after that, no refunds are provided regardless of subscription changes or cancellation, and downgrades only take effect next billing cycle without credits. Additionally, special deals like the Annual Plan Black Friday Bundle have strict no-downgrade and no-refund policies, so be cautious with promotional plans.
Poor customer service: lack of support, unresponsiveness to emails, refusal to work with dissatisfied clients.
Technical glitches: lost templates, malfunctioning gallery features (favorites system glitches), major website problems affecting user experience.
Billing issues: unexpected fees, charges for dispute investigations, retention of payments despite canceled accounts.
Failure to implement promised features: such as 3D-secure payment causing business disruptions.
Lack of phone support: difficult communication channels.
Negative impact on professional reputation: service unreliability, orders not captured, customers not receiving prints as expected.
Fraudulent charges: due to hacking, with delayed or no reimbursement.
Feeling ignored by the company: company not invested in retaining customers.
No refunds for early account closures: after paying upfront for a year, accounts closed early but payments retained without refunds or feedback attempts.
Account login credentials (username/email and password)
Access to the Account Owner's profile (only the owner can cancel)
Navigation to Plan & Billing section in your ShootProof account
Locate the Photo Plan section to initiate cancellation
Submission of the cancellation form via the Plan & Billing section
Cancelling at least three calendar days before the end of your current subscription period
Awareness of unpaid fees or finance charges that could apply
Knowledge of the 14-day money back guarantee eligibility (if within 14 days of paid signup and not from a trial conversion)
Confirmation of your decision to cancel (final step in the process)
Before cancelling your ShootProof subscription, be aware that if you downgrade to the Free Plan or cancel your account, you will lose the ability to buy, send, or sign contracts. Any contracts you've completed will be packaged and emailed to you in a .zip file, but repeated switching between free and paid plans will overwrite this file with only the most recent contracts. Templates you've purchased or created remain tied to your account and will be available again if you decide to upgrade later. Therefore, consider how active contracts and templates are affected before cancelling.
ShootProof automatically renews paid subscriptions unless canceled at least three calendar days before the end of the current subscription period via a cancellation form. They offer a 14-day money back guarantee from initial signup, but no refunds are given after this period, and downgrades or cancellations take effect at the next subscription renewal. Billing is recurring and non-refundable for partial months, with no refunds for mid-subscription changes.
To cancel your ShootProof subscription, you need to be logged into your account as the account owner and go to Account > Plan & Billing to select the cancellation option. There is no indication that you can cancel without a password or login. ShootProof requires you to be logged in, so you will need your password. If you've forgotten your password, you can reset it here: https://shootproof.com/users/password/new. Phone support exists but it does not appear to allow cancellations without signing in.
We've actually written a step by step guide on how to get a refund from ShootProof. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ShootProof subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ShootProof account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ShootProof online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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