The Ultimate Step by Step Guide to Cancelling a SignRequest Subscription or Membership (signrequest.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
SignRequest is an online service that helps people sign and send documents securely from any device. They offer two main subscription plans: the Professional Plan, which is €9 per month per user and includes features like unlimited documents, custom branding, and signing reminders; and the Business Plan, which is €15 per month per user and adds unlimited teams, bulk sending options, and premium integrations. Subscriptions renew automatically each month or year but can be canceled anytime, and some features may cost extra. So if you see a bill from SignRequest, it’s likely for one of these subscription plans to use their signing services.
The cancellation process for SignRequest is straightforward: the user just needs to change their plan to the 'Free' plan on the billing page and confirm. This is easy to do online without needing to contact support or navigate complex menus, thus making it quite simple.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a SignRequest subscription.
How to Cancel SignRequest: Step by Step
If you purchased through SignRequest:
Log in to your SignRequest account.
Navigate to your Billing page.
Look for the section that shows your current subscription plan.
Select the Free plan option.
If prompted, check the box next to 'I understand that this subscription will automatically renew'.
Click the Subscribe button to confirm this change. (This button is treated as 'Save' or 'Update').
Your subscription is now cancelled, and you can use the paid features until the end of your billing cycle.
How to Contact SignRequest
If you need assistance, here's how you can get in touch with SignRequest's support team.
Initiate cancellation shortly after billing cycle renews to maximize the time you get after cancellation while avoiding next charges.
Be persistent and firm when talking to customer support—clear language like "I want to cancel immediately" helps.
Ask to speak with a supervisor or escalate if the frontline support refuses or stalls on cancellation.
Use the messaging or email support channel to create a written record and force company to acknowledge cancellation requests.
Prepare a story or reason that might encourage retention offers if you want to leverage discounts; otherwise, be unequivocal about not wanting any offers.
Document all interactions including dates, times, and names of representatives for dispute purposes if charges continue after cancellation.
Check your account settings thoroughly for hidden or non-obvious cancel buttons or subscription plan management pages.
Consider using your bank or credit card to dispute charges if the company continues billing after you have requested cancellation multiple times.
Cancel through the platform used for initial sign-up (like Apple, Google Play, or another subscription platform) if applicable, as some subscriptions can't be canceled directly through SignRequest.
Timing cancellation requests during business hours can help ensure quicker and more responsive customer service interactions.
Why Do People Request Refunds from SignRequest
Charges started without consent or clear subscription invoice seen.
Difficulty or inability to cancel subscription directly; sometimes cancellation requires reinstating an old email or canceling via bank.
Continued billing even after cancellation or account closure.
Terrible, unresponsive, or non-existent customer service and support.
Intransparent UI leading to complicated cancellation processes.
No refund or credit note given despite wrongful or unwanted charges.
Automatic renewal without clear notification or easy cancellation options.
Issues with account management when employees leave, leading to continued charges.
Users being charged during free trial or without active use.
No easy way to delete account; escalation via credit card company needed.
Software or service quality complaints prompting cancellation.
Billing and invoicing issues causing users to cancel.
SignRequest Refund Script
Script
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Dear SignRequest, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
SignRequest Refund Policy
SignRequest allows users to cancel their paid or trial subscription by switching to the 'Free' plan on their billing page, which stops further billing immediately while maintaining access until the end of the current billing cycle. Subscriptions must be canceled at least three business days before the renewal date to avoid being charged for the next period. Refunds are available within 30 days of the first invoice if the subscription was purchased mistakenly or if the user converted from a free trial to a paid plan without sending documents. No refunds are given for cancellations made after the three-day pre-renewal deadline.
The Easiest Way to Get a SignRequest Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SignRequest—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
SignRequest subscriptions are billed annually and automatically renew unless canceled at least three business days before the renewal date. Annual subscriptions cannot be canceled, downgraded, or have seat reductions until the one-year term ends, effectively locking you in for that period. While you can cancel at any time for future billing, there are no refunds for payments already made, and failure to cancel on time results in automatic renewal and charges. Free trials must be canceled before they end to avoid charges, and cancellations require following specific account instructions or emailing support for confirmation.
Charges started without consent or clear subscription invoice seen.
Difficulty or inability to cancel subscription directly; sometimes cancellation requires reinstating an old email or canceling via bank.
Continued billing even after cancellation or account closure.
Terrible, unresponsive, or non-existent customer service and support.
Intransparent UI leading to complicated cancellation processes.
No refund or credit note given despite wrongful or unwanted charges.
Automatic renewal without clear notification or easy cancellation options.
Issues with account management when employees leave, leading to continued charges.
Users being charged during free trial or without active use.
No easy way to delete account; escalation via credit card company needed.
Software or service quality complaints prompting cancellation.
Billing and invoicing issues causing users to cancel.
SignRequest account login credentials (email and password)
Access to your account's Billing page
The plan you wish to cancel (monthly/yearly identification)
Knowledge of your next billing/renewal date
Account details (such as registered email address) if contacting support
Invoice number or invoice date (for refund requests within 30 days of the first invoice)
Reason for canceling or requesting refund (e.g., accidental purchase, rollover from free trial, etc.)
Confirmation of non-usage (for refund requests involving the free trial period)
Ability to access and select the Free Plan to cancel paid subscriptions through the billing process
Removal of any associated team accounts (if deleting the main account)
Timely action (requests must be made at least three business days before renewal for cancellation, and refunds within 30 days of invoice)
Confirmation email/notification after cancellation
Before cancelling a SignRequest subscription, know that once you cancel your paid subscription, you can still use the paid features until the end of your current billing cycle. However, if you delete your SignRequest account, you will lose all access to your documents and data permanently, although some data may be recoverable within 30 days of deletion. Cancelling the subscription itself (without deleting the account) means you will no longer be billed, but you can continue accessing your account on the free plan with limited features. It is important to confirm your cancellation to avoid unwanted charges and contact customer support if you need assistance or guidance during the process.
SignRequest allows users to cancel their paid or trial subscription by switching to the 'Free' plan on their billing page, which stops further billing immediately while maintaining access until the end of the current billing cycle. Subscriptions must be canceled at least three business days before the renewal date to avoid being charged for the next period. Refunds are available within 30 days of the first invoice if the subscription was purchased mistakenly or if the user converted from a free trial to a paid plan without sending documents. No refunds are given for cancellations made after the three-day pre-renewal deadline.
To cancel your subscription with SignRequest, you do need to be able to access your account, which requires your password. Cancellation is done by logging into your account and switching to the 'Free' plan in the billing settings. If you don't remember your password, you can reset it using this link: https://signrequest.com/password-reset. This process ensures your subscription is canceled securely without the need for phone or chat support.
We've actually written a step by step guide on how to get a refund from SignRequest. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your SignRequest subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your SignRequest account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel SignRequest online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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