The Ultimate Step by Step Guide to Cancelling a Silhouette Subscription or Membership (silhouetteamerica.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 1, 2025
Silhouette America offers a membership called Club Silhouette, which is great for people who love crafting. By joining the club, you get perks like free classes, 5GB of cloud storage for your designs, 10 exclusive new designs every month, and even free blades and mats delivered three times a year. Members also get 10% off most items on the Silhouette website and free shipping on orders over $50 within the U.S. If you see a charge from Silhouette, it's likely from this subscription or from buying their crafting products and designs online.
The cancellation process is straightforward, requiring only logging into the user's Silhouette account, navigating to the subscriptions tab, and clicking the 'Cancel Membership' button. The process is clearly explained on the official website, making it relatively easy for the consumer to complete without needing additional help.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Silhouette subscription.
How to Cancel Silhouette: Step by Step
If you purchased through Silhouette America directly:
Email cancellation requests directly rather than relying on web portal to ensure it is received.
Cancel as early as possible before renewal to avoid being charged for another term.
Use firm but polite language, stating clearly you want to cancel effective immediately.
Keep a copy of all communications for proof if there is a dispute later.
Follow up if you don’t get confirmation within a few days or you still see charges.
Timing is key: cancel before the next billing cycle starts, ideally a few days early.
Talk about unused credits or balance and ask for them to be honored or extended, some users report occasional success.
If initial contact fails, escalate by replying firmly or contacting through other channels like forums or social media.
Be aware of cancellation terms buried in the fine print including possible minimum commitment periods or forfeiting unused credits.
Do not rely on automated cancellations from website-only actions if users have reported that explicit email confirmation was required.
Why Do People Request Refunds from Silhouette
Disappointment with exclusive shapes and designs offered through the membership.
Customer service dissatisfaction, including difficulty in getting support and poor communication during cancellation requests.
Surprise or dissatisfaction with cancellation policies, such as mandatory minimum membership periods and undisclosed terms at sign-up.
Issues with automatic renewal or unexpected charges after attempting to cancel or sell the Silhouette machine.
Lack of value perceived in the membership materials or benefits compared to cost.
Product shipping delays or failure to receive promised free items like mats or blades during membership enrollment.
Financial constraints leading to inability to afford ongoing membership fees.
General mistrust or wariness based on previous purchase experiences or negative advertising perception.
Silhouette Refund Script
Script
Copy
Dear Silhouette, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Silhouette Refund Policy
Silhouette's Club Silhouette membership auto-renews until canceled by the customer, who can cancel anytime through their online account or by contacting support. After cancellation, members retain 5GB of cloud storage for 30 days before it reduces to 1GB, and no refunds are given for the first month's service if free products have been shipped. Members must cancel before the initial free product shipment to avoid charges, and reinstatement requires support contact.
The Easiest Way to Get a Silhouette Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Silhouette—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Silhouette's Club Silhouette subscription can be cancelled at any time by logging into your account or contacting support, but refunds are not given for the first month if you've already received a free product shipment. You must cancel before the initial shipment to avoid charges, and once cancelled, you have 30 days to access your extra cloud storage before it reduces to the free limit. There are no lock-in contracts or early-cancellation fees, but you should be aware that free items received are non-returnable and the membership auto-renews until you actively cancel.
Disappointment with exclusive shapes and designs offered through the membership.
Customer service dissatisfaction, including difficulty in getting support and poor communication during cancellation requests.
Surprise or dissatisfaction with cancellation policies, such as mandatory minimum membership periods and undisclosed terms at sign-up.
Issues with automatic renewal or unexpected charges after attempting to cancel or sell the Silhouette machine.
Lack of value perceived in the membership materials or benefits compared to cost.
Product shipping delays or failure to receive promised free items like mats or blades during membership enrollment.
Financial constraints leading to inability to afford ongoing membership fees.
General mistrust or wariness based on previous purchase experiences or negative advertising perception.
Silhouette account username and password (to log into the design store and access your subscriptions)
Access to the Subscriptions tab within your Silhouette account settings
The specific subscription or membership you wish to cancel (for example, Club Silhouette or Design Store subscription)
Payment method details (if paid via PayPal, confirmation may be needed on PayPal to turn off autopay)
Aware of unused subscription credits (any unused credits will be forfeited upon cancellation)
Before cancelling a Silhouette subscription or Club Silhouette membership, know that cancellation immediately forfeits any unused subscription credits and stops membership auto-renewal. You will lose access to benefits such as exclusive monthly digital designs, expanded 5 GB cloud storage (reduced to 1 GB after cancellation), 10% discounts on most items, free shipping on orders over $50, and free shipment of blades and mats. Additionally, any Club Silhouette Points you have will be forfeited and can no longer be used unless you reinstate your membership. If you have an annual subscription, be aware that cancelling before three months may incur a cancellation fee.
Silhouette's Club Silhouette membership auto-renews until canceled by the customer, who can cancel anytime through their online account or by contacting support. After cancellation, members retain 5GB of cloud storage for 30 days before it reduces to 1GB, and no refunds are given for the first month's service if free products have been shipped. Members must cancel before the initial free product shipment to avoid charges, and reinstatement requires support contact.
To cancel your Silhouette subscription, you need to contact Silhouette America customer support directly. They do not ask for or receive your password for account changes, but you must verify your account ownership to proceed. If you need to reset your password before contacting support, you can do so here: https://silhouetteamerica.com/customer/account/forgotpassword. There is no indication that phone or chat support can cancel subscriptions without some form of account verification.
We've actually written a step by step guide on how to get a refund from Silhouette. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Silhouette subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Silhouette account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Silhouette online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Silhouette America Silhouette Design Store Club Silhouette OTT* SUBSCRIPTIONNAME
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
