The Ultimate Step by Step Guide to Cancelling a Simple Subscription or Membership (simple.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 10, 2025
Simple.com offers a subscription service called Simple Premium that helps with personalized fasting and nutrition plans, progress tracking, educational content, and coaching through an AI. The subscription costs vary depending on the plan you pick, like monthly or yearly, and it auto-renews unless you cancel at least 24 hours before the next billing period. You might see charges on your billing if you subscribed to their premium plans via their app or website. Payments can be made through credit cards, PayPal, or app stores depending on where you signed up.
The cancellation process is straightforward and can be done directly within the app or website by following clear steps such as accessing the profile, managing subscription, and confirming cancellation. The instructions are easy to follow and do not require contacting customer support for typical cancellations, making the process quite easy for users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Simple subscription.
How to Cancel Simple: Step by Step
If you purchased through the Simple website:
Tap on the profile icon on the Home or Track tab.
Scroll down and tap Manage subscription.
Tap Manage Subscription button again.
Provide the email used to subscribe and verify it with a code sent to that email.
Tap on Plan Management.
You will see subscription details and have the option to pause or cancel by clicking Turn-off auto-renewal.
Confirm a reason for cancellation in the survey to receive a confirmation message.
If you purchased through the App Store:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and select your Simple subscription.
Tap Cancel Subscription to confirm cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon at the top right.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find and select your Simple subscription.
Tap Cancel Subscription and follow the prompts to confirm cancellation.
How to Contact Simple
If you need assistance, here's how you can get in touch with Simple's support team.
Set a reminder to cancel at the end of the billing cycle to avoid losing access immediately and possibly get a pro rata refund.
Use a computer for cancellation if the mobile app is limited or confusing; some cancellation options are only available on desktop.
Look carefully for the correct cancellation menu, it may be under "Manage Subscription," "Account Settings," or "Current Plan."
Call customer service if online cancellation fails; be ready for staff trying to retain you by offering deals or asking why you want to leave.
Keep the language polite but firm, state that you no longer want the service and expect the cancellation to be effective immediately or at the end of the current term.
Be persistent and escalate to supervisors if front-line staff do not complete the cancellation.
Beware of multiple confirmation screens or hidden buttons meant to dissuade you; follow through every step until you get cancellation confirmation.
If the subscription is linked to a payment method, consider freezing or removing the payment method as a last resort to stop charges.
Document or screenshot the cancellation confirmation in case of disputes.
Some users reported success by mentioning specific issues (e.g., financial hardship, service dissatisfaction) to get immediate cancellation.
Consider subscription cancellation services that manage the process for you if it becomes too complicated.
If you want to keep the subscription at a lower rate, try negotiating during the cancellation call before confirming cancellation.
Why Do People Request Refunds from Simple
Unexpected Charges or Unauthorized Billing: Users often want to cancel if they experience charges they did not anticipate or authorize.
Difficulty in Canceling or Poor Customer Support: Frustration with not being able to easily cancel, unresponsive or unhelpful customer service, and automated responses lead to cancellations.
Lack of Clear Information or Transparency: Subscriptions that require forced acceptance of additional offers or unclear terms cause dissatisfaction.
Service or App Not Meeting Expectations: If the app or service does not provide the value promised or has usability issues, customers cancel.
Price or Cost Concerns: High cost or feeling the subscription is too expensive compared to the value is a common reason.
Not Using the Service Enough: Customers cancel because they do not use the subscription enough to justify the cost.
Achieving Intended Goal: For apps related to routines or goals (e.g., fasting apps), users cancel after achieving their goal.
Wanting to Avoid Recurring Charges: Importance of canceling before renewal date to avoid being charged for the next period.
Lack of Refunds or Partial Refunds: Users seek refunds when dissatisfied, but often refunds are limited or handled case-by-case.
Simple Refund Script
Script
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Dear Simple, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Simple Refund Policy
Simple.com allows subscription cancellation through the platform of purchase: App Store, Google Play, or directly on their website. After cancellation, users retain access to premium features until the end of the current billing cycle, and subscriptions renew automatically unless canceled at least 24 hours before the renewal date. Refunds depend on the purchase platform, with App Store and Google Play handling refunds directly, while website purchase refunds are considered on a case-by-case basis by support.
The Easiest Way to Get a Simple Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Simple—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can typically cancel your Simple Premium subscription at any time without early cancellation fees or lock-ins. The cancellation process depends on how you purchased the subscription (App Store, Google Play, or Simple website), and your access to premium features continues until the end of the current billing cycle after cancellation. However, be aware that Simple does offer commitment plans with reduced monthly rates for 3, 6, or 10 months, which may have terms disclosed before purchase, so those could involve a commitment period.
Unexpected Charges or Unauthorized Billing: Users often want to cancel if they experience charges they did not anticipate or authorize.
Difficulty in Canceling or Poor Customer Support: Frustration with not being able to easily cancel, unresponsive or unhelpful customer service, and automated responses lead to cancellations.
Lack of Clear Information or Transparency: Subscriptions that require forced acceptance of additional offers or unclear terms cause dissatisfaction.
Service or App Not Meeting Expectations: If the app or service does not provide the value promised or has usability issues, customers cancel.
Price or Cost Concerns: High cost or feeling the subscription is too expensive compared to the value is a common reason.
Not Using the Service Enough: Customers cancel because they do not use the subscription enough to justify the cost.
Achieving Intended Goal: For apps related to routines or goals (e.g., fasting apps), users cancel after achieving their goal.
Wanting to Avoid Recurring Charges: Importance of canceling before renewal date to avoid being charged for the next period.
Lack of Refunds or Partial Refunds: Users seek refunds when dissatisfied, but often refunds are limited or handled case-by-case.
Email address used to register for the Simple account
Simple account password (if cancelling via the website)
Access to the device used to subscribe (if cancelling via App Store or Google Play)
Apple ID credentials (for App Store cancellation)
Google Play account credentials (for Google Play cancellation)
Subscription details (plan type, renewal status if viewing in settings)
Verification code sent to email (if required during website cancellation process)
Reason for cancellation (may be prompted in a cancellation survey)
Screenshot of payment/receipt (if contacting support for manual cancellation)
Contact support through the app or website (if unable to cancel through other means)
Before cancelling a Simple.com subscription, it's important to know that you will lose access to premium features such as personalized fasting and nutrition plans, advanced progress tracking, exclusive educational content, and one-on-one coaching with the AI Coach AVO after your current billing cycle ends. However, you retain access to these premium features until the end of the billing period you have paid for. Cancellation methods differ based on whether you purchased through the App Store, Google Play, or directly from the Simple website. Also, cancelling does not immediately stop your subscription; it remains active until the paid period is over.
Simple.com allows subscription cancellation through the platform of purchase: App Store, Google Play, or directly on their website. After cancellation, users retain access to premium features until the end of the current billing cycle, and subscriptions renew automatically unless canceled at least 24 hours before the renewal date. Refunds depend on the purchase platform, with App Store and Google Play handling refunds directly, while website purchase refunds are considered on a case-by-case basis by support.
To cancel your subscription with Simple (simple.com), you do need to verify your email address used for subscribing by entering it and confirming a verification code sent to that email. This means you don't need your password directly but must have access to your email account for authentication. If you need to reset your password to access your account, you can do so here: https://simple.com/reset-password.
We've actually written a step by step guide on how to get a refund from Simple. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Simple subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Simple account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Simple online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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