SimpliSafe is a home security company that offers professional alarm monitoring services to keep your home safe. They have monitoring plans that you pay for monthly with no long-term contracts, and you can cancel anytime. Their plans range from basic 24/7 monitoring that covers indoor sensors to more advanced plans that include outdoor protection and AI-powered live monitoring to stop threats in real time. You might get billed by them for these monitoring services which alert authorities in emergencies and help protect your home through cameras, sensors, and quick response agents.
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Cancelling a SimpliSafe subscription requires calling a specific phone number and having a Safe Word ready, which is straightforward but involves waiting on a phone call. The process is not complicated but lacks online cancellation which adds minor inconvenience.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a SimpliSafe subscription.
How to Cancel SimpliSafe: Step by Step
If you purchased through SimpliSafe:
- Call SimpliSafe customer service at 1-888-783-8441.
- Make sure to have your Safe Word ready, as the representative will need it to verify your account.
- Inform the representative that you want to cancel your subscription.
- Follow any additional instructions provided by the representative.
- Confirm the cancellation and ask for a confirmation email for your records.
If you need assistance, here's how you can get in touch with SimpliSafe's support team.
Email
The email is not available.
Tips and Tricks for Getting a SimpliSafe Refund
- Call customer service directly to initiate cancellation, as there is no online cancellation option.
- Prepare for retention tactics: Expect representatives to ask multiple questions about why you want to cancel and offer reduced rates or discounts to keep you subscribed.
- Be firm and consistent in stating your intention to cancel to avoid being guilt-tripped or pushed into staying.
- Time your call when you can dedicate enough time; cancellations can take a long hold time, sometimes up to 50 minutes or more.
- Escalate if necessary: If initial reps are unhelpful, ask to speak to a supervisor or send a certified letter to the company headquarters demanding cancellation.
- Use payment method tricks: Some users create a payment method with a low limit (e.g., $1 limit card) so the billing eventually fails and subscription stops after repeated attempts.
- Document everything: Keep records of all calls, dates, and representative names or numbers in case of disputes.
- Be prepared for inconsistent experiences: Some users report quick and polite cancellations, others report pushy or unhelpful reps.
- Threaten to contact your bank or credit card company to stop future payments if cancellation is refused or ignored.
- Don't rely on emails or online chats alone, as phone calls are the primary successful cancellation method.
Why Do People Request Refunds from SimpliSafe
- Financial considerations such as budget changes or the recurring monthly fees becoming burdensome.
- Changing living arrangements like moving, relocating, or downsizing which change security needs.
- Dissatisfaction with service including unreliable equipment, poor customer support, or dissatisfaction with features.
- Exploring alternative options for security solutions with better features, value, or alignment with needs.
- Minimal usage of the system due to lifestyle changes or shifting priorities.
- Privacy concerns regarding personal data collection and handling.
- Relocation to secure environments where security needs are reduced due to low crime or community protections.
- Other companies offering better value.
- Preference for no long-term contracts.
SimpliSafe Refund Script
Script
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Dear SimpliSafe, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
SimpliSafe Refund Policy
SimpliSafe allows customers to cancel their subscription at any time by notifying the company via mail, phone (1-800-548-9508), or other methods including the app, with cancellation effective upon confirmation. There are no termination fees, and refunds are issued for any full calendar month unused after cancellation, while the system continues to operate locally with limited features but without monitoring services.
The Easiest Way to Get a SimpliSafe Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SimpliSafe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
2800 VSA RECUR SIMPLISAFE SIMPLISAFE /MA US CARD PURCHASE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.