Sittercity is an online service that helps you find babysitters, nannies, pet sitters, and senior care providers based on your needs and location. You can create a profile, post jobs, and contact caregivers directly if you subscribe to their Premium membership. The basic membership is free but limited, while Premium membership gives full access to contact sitters and costs $35 per month with automatic monthly billing, or you can pay for longer terms at a discounted rate. The platform also offers optional background checks for an extra fee, and payments to sitters are handled securely between users.
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The cancellation process is fairly straightforward and can be completed online by downgrading to the basic membership under Account Settings. It requires navigating a few steps but is not overly complex or hidden, though it is slightly more involved if the subscription was purchased via the iOS app, where users must manage it through Apple device settings.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Sittercity subscription.
How to Cancel Sittercity: Step by Step
If you purchased through Sittercity.com:
- Log in to your Sittercity account.
- Go to Account Settings.
- Under the Membership section, choose Manage subscription.
- Select Downgrade to basic.
- Confirm your downgrade.
If you purchased through the iOS app:
- Open Settings on your iPhone or other Apple device.
- Tap your name.
- Tap Subscriptions.
- Find the subscription you want to manage and tap it.
- Tap Cancel Subscription.
- If you don’t see a Cancel button, the subscription is already canceled.
If you purchased through the Android app:
- Open the Google Play Store.
- Tap your profile icon.
- Tap Payments & subscriptions.
- Tap Subscriptions.
- Select the Sittercity subscription.
- Tap Cancel subscription and follow the prompts.
If you need assistance, here's how you can get in touch with Sittercity's support team.
Tips and Tricks for Getting a Sittercity Refund
- Initiate cancellation during business hours to ensure quicker response times.
- Use clear and firm language stating your intent to cancel immediately without requesting retention offers.
- Document every interaction including emails, chat transcripts, and phone call details to have proof if the subscription continues.
- Send cancellation requests via multiple channels such as email and account settings to ensure the request is received.
- Wait until just before the renewal date to make cancellation requests to avoid being charged for an additional billing cycle.
- Escalate to supervisors or managers if initial cancellation attempts fail and keep polite but persistent.
- After submitting a cancellation request, monitor your bank or credit card statements to ensure no further charges are made.
- If automatic cancellation fails, consider closing your account via account settings to deactivate your profile.
- Some users find success with stating dissatisfaction or fraudulent billing but keep communication factual and professional to avoid complications.
- Keep copies of refund or cancellation confirmation emails for your records if any refunds are issued.
Why Do People Request Refunds from Sittercity
- High membership cost with upfront full-year charges that users find expensive and not flexible for limited use.
- No refunds on membership fees even if the service is not utilized or satisfactory.
- Background checks are not included in the membership, contrary to user expectations.
- Limited features; membership only allows posting jobs and replying to sitters, not all users find it worth the price.
- Difficulty in canceling or confusing cancellation process where users are unaware they need to downgrade to a basic plan.
- Unmet expectations such as finding suitable sitters or aligning schedules with sitters leading to cancellation.
- Better or free alternatives available which make paid membership less appealing.
- Deceptive or unclear billing practices and dissatisfaction with customer service related to billing.
Sittercity Refund Script
Script
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Dear Sittercity, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Sittercity Refund Policy
Sittercity's Premium Membership subscription fees are non-refundable, and no refunds or credits are given for partial-month periods. Membership cancellation is done by downgrading to Basic through Account Settings on the web or managing subscriptions via Apple if purchased on iOS. After cancellation, your account remains active until the end of the current billing period without automatic renewal.
The Easiest Way to Get a Sittercity Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Sittercity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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