Skype offers services that let you make calls, send messages, and stay connected via video and voice chats. They have subscriptions which are like monthly plans that automatically renew unless you cancel them a few days before the renewal date. Skype also uses something called Skype Credit, which is pay-as-you-go credit for calls or messages that you can add to your account, and it only charges you if you set it to auto-recharge. If you see a charge from Skype, it's likely from either a subscription plan or Skype Credit top-up for making calls or other services. Skype will stop its service in May 2025, moving users to Microsoft Teams Free.
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Cancelling a Skype subscription involves a straightforward process of going to the account profile, selecting manage, and clicking cancel with a confirmation. The website explains the process clearly and does not require complex navigation, making it relatively easy for users familiar with basic account management on websites.
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How to Cancel Skype: Step by Step
If you purchased through Skype.com:
- Log into your Skype account on skype.com.
- Go to your Account profile page.
- Find the active subscription you wish to cancel.
- Select Manage next to the subscription.
- Click on Cancel Subscription.
- Select your reason for cancelling.
- Confirm cancellation by selecting Cancel Subscription.
- Your subscription will remain active until the expiration date.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top.
- Select Subscriptions.
- Find and tap on your Skype subscription.
- Select Cancel Subscription.
- Follow the prompts to complete the cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap on the menu icon (three horizontal lines).
- Select Subscriptions.
- Find your Skype subscription.
- Tap Cancel Subscription.
- Follow the instructions to cancel.
If you purchased through Microsoft Store:
- Visit the Microsoft Account Services page at account.microsoft.com/services.
- Sign in to your Microsoft Account.
- Locate your Skype subscription under Subscriptions.
- Select Manage.
- Click on Cancel Subscription.
- Confirm your cancellation.
Tips & Tricks for Canceling Skype
- Cancel your Skype subscription at least 3 days before the renewal date to avoid next billing cycle charges, as close timing can cause auto-renewal charges.
- Use the Skype app to navigate to your profile, then Settings > Your Account which opens a browser window where you can manage and cancel your subscription—if the 'Manage' button is non-responsive, check for UI issues or try a different device/browser.
- If cancellation through Skype/Microsoft accounts UI fails, try cancelling the debit/credit card attached to the Skype subscription; be aware Microsoft might request you add a new card for other Microsoft service subscriptions.
- Ask your bank to block or refuse charges from Skype as a last resort when subscription cancellation is ineffective or deliberately obstructed.
- Escalate by contacting Microsoft support and insist on speaking to higher-level support or open a support ticket, mentioning the billing issue persist despite multiple attempts to cancel.
- Users report frustration due to convoluted account management between Skype and Microsoft services, so have your Microsoft account credentials ready and specify which subscription you want to cancel when contacting support.
- Check your billing account and subscriptions regularly to catch unauthorized or forgotten recurring charges early.
- Use direct, clear language emphasizing you want to stop all Skype-related charges when speaking to support to avoid miscommunication.
- Document all cancellation attempts, support requests, and communications in case you need to escalate further or dispute charges with your bank or payment provider.
Skype Customer Service Info
If you need assistance, here's how you can get in touch with Skype's support team.
Cancel Skype Script
Script
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Hello Skype Support,
I hope this message finds you well. I am writing to request the cancellation of my Skype subscription due to changes in my communication needs. I would appreciate your assistance in processing this cancellation promptly to avoid any further billing.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Skype subscriptions automatically renew until cancelled. You must cancel your subscription at least three days before the renewal date to avoid being charged for the next billing cycle. After cancelling, the subscription remains active until its expiration date. Cancellation is done through the Skype account profile page by selecting Manage on the subscription and then Cancel subscription. Refunds may be available for subscriptions that haven't expired, but you cannot change an existing subscription; you must cancel and purchase a new one if needed.
Yes, you need to sign in to your Microsoft/Skype account, which requires your password, in order to cancel your Skype subscription. The cancellation process involves going to your Skype account profile, managing your subscription, and then selecting cancel. If you have forgotten your password, you can reset it at this URL: https://account.live.com/password/reset. This is necessary because Skype requires you to be authenticated to make subscription changes.
- Difficulty in canceling subscriptions due to complex or unclear cancellation processes.
- Unexpected or automatic renewals charging users without explicit consent.
- Reduction of service features, such as removal of Skype Credit, leading to dissatisfaction.
- Billing issues, including being charged despite having an active subscription or exceeding fair usage limits.
- Technical problems, such as subscriptions not activating or working properly.
- Transition to alternative services, as Microsoft phases out or reduces Skype functionality.
- Customer service problems, including refusal of refunds and poor support response.
- Lack of value perception, where users feel the service cost outweighs the benefits.
- Privacy or security concerns prompting cancellation of online subscriptions.
Skype subscriptions automatically renew until you cancel, and you must cancel at least three days before the renewal date to avoid being charged for the next billing cycle. After you cancel, your subscription remains active until the expiration date, so you don't lose access immediately. There are no early cancellation fees or lock-ins, but you cannot switch subscriptions without canceling the current one first, and refunds are only available for subscriptions that haven't expired per Skype's refund policy.
Before cancelling your Skype subscription, it's important to know that your subscription will remain active until the current expiration date even after cancellation, so you won't lose access immediately. You'll need to cancel at least three days before your renewal date to avoid being charged for the next billing cycle. Once cancelled, you will lose access to all premium subscription features after the subscription expires. Also, if eligible, you may be able to get a refund according to Skype's refund policy. Make sure to manage your subscription through the Skype account profile page for cancellation.
- Skype account username (Skype Name) used for the subscription
- Email address or phone number associated with the account
- Password for logging into the Skype account
- Access to your Skype account profile page
- Name of the specific subscription you want to cancel
- Ability to select a reason for cancellation (reason may be required as a step, not as verification)
- Knowledge of renewal date (important to avoid extra charges)
- Check for confirmation/order emails to verify the correct account or Skype Name
We've actually written a step by step guide on how to get a refund from Skype. Check it out!
The Easiest Way to Cancel Skype
If you’re frustrated trying to cancel your subscription, membership, or bill from Skype—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Skype?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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