The Ultimate Step by Step Guide to Cancelling a SoEnergy Subscription or Membership (so.energy)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
SoEnergy provides easy and flexible energy solutions for homes and businesses, focusing on renewable energy sources. They offer subscription plans that let you pay for energy based on your usage, making it simple to manage your bills. If you receive a charge from them, it’s likely for the energy you've used through their service, which aims to make energy more sustainable and affordable for everyone.
I rated it a 4 because although the cancellation process may require some steps, it's generally not overly complicated or time-consuming. Users may encounter customer service requirements that could add to the difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a SoEnergy subscription.
How to Cancel SoEnergy: Step by Step
If you purchased through the SoEnergy website:
Go to the SoEnergy website at so.energy.
Log in to your account using your registered email address and password.
Navigate to the Account Settings section.
Select Subscriptions from the menu options.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button next to the relevant subscription.
Follow the on-screen prompts to confirm the cancellation.
You will receive an email notification confirming your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Find and tap on the SoEnergy subscription.
Tap Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top-right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Locate and select the SoEnergy subscription.
Tap Cancel subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Settings gear icon.
Select Payments from the options.
Click on Manage automatic payments.
Find the SoEnergy subscription in the list.
Click on it and select Cancel.
Confirm your cancellation.
How to Contact SoEnergy
If you need assistance, here's how you can get in touch with SoEnergy's support team.
Document Everything: Keep records of all interactions, including dates, times, and names of representatives.
Be Polite but Firm: Use a friendly tone to make representatives more likely to help you.
Use Cancellation as Leverage: Mention you're considering canceling if they don’t offer a better rate or deal.
Call During Off-Peak Hours: Try to call early in the morning or late in the evening to avoid long wait times.
Ask for a Supervisor: If the representative can’t help, don’t hesitate to request to speak to a supervisor.
Know Your Rights: Familiarize yourself with your consumer rights; it can empower your cancellation request.
Use Social Media: Reach out on platforms like Twitter or Facebook if you encounter difficulties; companies often respond faster in public forums.
Be Prepared for Retention Offers: Anticipate being offered discounts or specials to keep you as a customer.
Specify Your Request Clearly: Clearly state that you want to cancel to avoid any confusion or pushback.
Follow Up in Writing: After a cancellation phone call, send a follow-up email to confirm your request in writing.
Monitor Your Account: Keep an eye on your billing statements after cancellation to ensure no additional charges occur.
Share Your Experience: Consider posting your cancellation process on forums to help others and gather additional tips.
Why Do People Request Refunds from SoEnergy
High monthly fees that don't fit the budget.
Unsatisfactory customer service experiences.
Lack of usage or frequency of services.
Complicated billing process leading to confusion.
Better offers from competitors.
Difficulty in cancelling the subscription.
Changes in personal circumstances such as job loss or relocation.
Service interruptions or reliability issues.
Disappointment with service quality not meeting expectations.
Concerns about data privacy and security.
SoEnergy Refund Script
Script
Copy
Dear SoEnergy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
SoEnergy Refund Policy
SoEnergy's membership can be cancelled at any time without penalties. Customers are encouraged to provide a notice of cancellation to ensure their subscription ends as intended, with final billing adjusted accordingly.
The Easiest Way to Get a SoEnergy Refund
If you're frustrated trying to cancel your subscription, membership, or bill from SoEnergy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as SoEnergy may have terms that include early-cancellation fees or require a notice period before cancellation, which can trap you into paying longer than intended. Always read the fine print for any hidden clauses about contract length or automatic renewals to avoid unexpected charges.
High monthly fees that don't fit the budget.
Unsatisfactory customer service experiences.
Lack of usage or frequency of services.
Complicated billing process leading to confusion.
Better offers from competitors.
Difficulty in cancelling the subscription.
Changes in personal circumstances such as job loss or relocation.
Service interruptions or reliability issues.
Disappointment with service quality not meeting expectations.
Concerns about data privacy and security.
Account Number
Billing Address
Email Address
Phone Number
Reason for Cancellation
Last Payment Date
Preferred Cancellation Method
Service Address
Confirmation of Identity (e.g., Security Questions)
Subscription or Membership Type
Before cancelling your SoEnergy subscription, be aware that you will lose access to features like personalized energy usage reports and potential savings insights tailored to your consumption patterns. Additionally, any loyalty rewards or discounts you may have earned will be forfeited. Ensure you check for any remaining contract terms or early termination fees that might apply, as these could impact your final bill.
SoEnergy's membership can be cancelled at any time without penalties. Customers are encouraged to provide a notice of cancellation to ensure their subscription ends as intended, with final billing adjusted accordingly.
Yes, you will need your password to cancel your subscription with SoEnergy. However, if you've forgotten your password, you can reset it by visiting [this link](https://so.energy/reset-password). It's important to log in to your account to complete the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your SoEnergy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your SoEnergy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel SoEnergy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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