SoFi helps you manage your money in one app, offering services like checking and savings accounts, personal and student loans, investing, credit cards, mortgages, and insurance. They also have a premium membership called SoFi Plus, which costs $10 every 30 days if you subscribe without direct deposit and offers benefits like higher interest rates on your accounts, rewards, discounts, and financial planning help. If you see a charge from SoFi, it might be for this SoFi Plus subscription or related to one of their financial service accounts or loans you use. SoFi Plus subscribers get special perks and must pay the subscription fee monthly unless paid through direct deposit setup, which can waive the fee.
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The process to cancel autopay on SoFi is clearly outlined on their support site and involves just a few clicks through the user dashboard. While straightforward, it requires the user to navigate through their personal loan account interface, which may pose a minor difficulty to users unfamiliar with online account management, hence not an absolute easiest level but quite manageable.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a sofi subscription.
How to Cancel sofi: Step by Step
If you purchased through SoFi Plus:
- Log in to your SoFi account in the app or on the website.
- Tap the Plus icon at the top of your Home page.
- Select the gear icon ⚙️ or go to your Profile icon.
- Select Membership & Rewards.
- Select the gear icon ⚙️ again.
If you purchased through SoFi Banking:
- Log in to your SoFi account and navigate to your SoFi Checking and Savings accounts homepage.
- Click on the More icon and select Close account.
- The system will automatically verify your accounts for any issues.
- Carefully review the information regarding account closure.
- Accept the disclaimer and reconfirm your desire to close the account.
- If necessary, select the linked account to transfer any remaining funds.
- If there's an unlinked balance, note that a check will be mailed to your address.
- Complete the brief questionnaire and click Continue.
- Review the account details for accuracy and click Submit to finalize the closure request.
- A confirmation screen will appear.
If you purchased through Automatic Payments:
- Access the billing and payment section in your account settings.
- Revoke authorization for the automatic payments.
- If needed, contact the service provider for specific forms to stop payments.
- You can also contact your bank to help stop automatic payments.
- Document the cancellation by taking a picture of confirmation messages.
If you need assistance, here's how you can get in touch with sofi's support team.
Email
The email is not available.
Tips and Tricks for Getting a sofi Refund
- Contact SoFi support multiple times via chat or phone to increase chances, and be persistent without being rude.
- Ask directly for an account manager or escalation team to handle your cancellation request if initial support is unhelpful.
- Use clear, concise language such as "I want to cancel my subscription immediately" and "Please confirm cancellation and refund if applicable."
- Request confirmation emails or written proof of cancellation to have a record of your request.
- Escalate by emailing mobilesupport@sofi.com if standard support is ineffective, as suggested by users.
- Cancel before a billing cycle renewal to avoid being charged again; timing your cancellation just before the billing date is crucial.
- If charges occur despite cancellation attempts, dispute the payment with your bank or card issuer to seek a refund.
- For subscriptions linked to direct deposit, remove or stop your direct deposit to effectively end service.
- Document every interaction including dates, times, and names of representatives to strengthen your position if escalation is needed.
Why Do People Request Refunds from sofi
- Account closure without clear explanation leading to loss of access to funds.
- Subscription fee disputes such as losing Plus Membership due to missed direct deposit or account balance requirements.
- Inability to cancel subscriptions within the app causing frustration with managing recurring payments.
- Unauthorized charges or billing errors resulting in refund requests.
- Poor customer service experience when trying to resolve billing or subscription issues.
- Changes in subscription terms or fees that users disagree with.
- Perceived waste or no longer needing the service leading to cancellation to save money.
- Contracts or verification hurdles preventing easy cancellation of services.
sofi Refund Script
Script
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Dear sofi, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
sofi Refund Policy
Sofi Plus membership can be canceled by stopping direct deposit through your employer’s HR portal or by canceling via your SoFi app/account settings. If you cancel within your billing cycle, you retain benefits until the cycle ends. After stopping direct deposit, membership ends once access expires (up to 75 days) and you'll receive an email confirmation.
The Easiest Way to Get a sofi Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from sofi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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