The Ultimate Step by Step Guide to Cancelling a Southwest Airlines Subscription or Membership (southwest.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Southwest Airlines is a popular airline that offers affordable flights to various destinations across the U.S. and beyond. They provide services like flight bookings, loyalty programs, and travel packages. If you're seeing a charge from them, it might be for a flight you booked or a subscription to their Rapid Rewards program, which helps you earn points for future travel.
Canceling a subscription with Southwest Airlines is relatively straightforward but requires navigating their website or customer service. While it's not overly complicated, some users may find it slightly challenging due to potential wait times or unclear instructions.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Southwest Airlines subscription.
How to Cancel Southwest Airlines: Step by Step
If you purchased through southwest.com:
Go to the Southwest Airlines website at southwest.com.
Log in to your account using your email address and password.
Navigate to the Account Settings section.
Select Memberships & Subscriptions from the list of options.
Find the subscription you wish to cancel.
Click on the Cancel Subscription button next to the relevant subscription.
Confirm the cancellation by following the on-screen instructions.
You will receive a confirmation email regarding the cancellation.
If you purchased through the Southwest Airlines app:
Open the Southwest Airlines app on your mobile device.
Log in to your account.
Tap on the Account icon.
Select Memberships & Subscriptions.
Locate the subscription you want to cancel.
Tap on the Cancel Subscription option.
Follow the prompts to confirm the cancellation.
A cancellation confirmation will be sent to your email.
If you purchased through a third-party provider (e.g., Google Play, Apple App Store):
If purchased through Google Play:
Open the Google Play Store on your device.
Tap the menu icon (three lines) in the top left corner.
Go to Subscriptions.
Find the subscription you wish to cancel.
Tap on it and then tap Cancel Subscription.
Confirm cancellation as prompted.
If purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top.
Select Subscriptions.
Find the subscription you wish to cancel.
Tap on it and select Cancel Subscription.
Follow prompts to confirm cancellation.
How to Contact Southwest Airlines
If you need assistance, here's how you can get in touch with Southwest Airlines's support team.
Tips and Tricks for Getting a Southwest Airlines Refund
Call During Off-Peak Hours: Try to call early morning or late evening to avoid long wait times.
Be Persistent: If the first representative is unhelpful, don’t hesitate to hang up and call again.
Use Specific Language: Clearly state you want to cancel and ask for confirmation of any cancellation fee.
Ask for a Supervisor: If your request is denied, ask to speak with a supervisor who may have more authority to assist you.
Emphasize Loyalty: Mention how long you’ve been a customer and express your disappointment as a loyal member.
Request a Waiver: Politely ask if any fees can be waived, citing personal circumstances or dissatisfaction.
Check Cancellation Policies: Research any loopholes in their cancellation policy that might work in your favor.
Time Your Call: Try to call shortly after a bad experience (like a delayed flight) as they may be more willing to help.
Leverage Social Media: Post about your issue on social media platforms to get attention from customer service.
Document Everything: Keep records of whom you spoke with and what was said for future reference.
Use Email or Chat: If calling is proving difficult, try writing an email or using live chat for a paper trail.
Stay Calm: Maintain a respectful tone; often, representatives respond better to politeness.
Why Do People Request Refunds from Southwest Airlines
Higher cheaper fares available with other airlines.
Frequent flight delays or cancellations.
Poor customer service experiences.
Changing travel needs or infrequent travel.
Increased baggage fees or inconsistent policies.
Limited routes or destinations.
Frequent schedule changes affecting travel plans.
Difficulty redeeming points or rewards.
Budget constraints leading to cutbacks on non-essential expenses.
Negative changes in loyalty program benefits.
Southwest Airlines Refund Script
Script
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Dear Southwest Airlines, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Southwest Airlines Refund Policy
Southwest Airlines allows members to cancel or modify their reservations without incurring any fees, providing flexibility for travelers. However, the cancellation must occur prior to the scheduled departure time, and any fare difference may apply when rebooking. Refunds for cancelled flights are typically processed back to the original payment method.
The Easiest Way to Get a Southwest Airlines Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Southwest Airlines—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
While Southwest Airlines allows you to cancel your subscription or membership at any time, be cautious of potential pitfalls like automatic renewals or limited-time offers that may lead to unexpected charges. It's crucial to thoroughly read the terms and conditions associated with your account to avoid any early cancellation fees or other hidden costs that could arise.
Higher cheaper fares available with other airlines.
Frequent flight delays or cancellations.
Poor customer service experiences.
Changing travel needs or infrequent travel.
Increased baggage fees or inconsistent policies.
Limited routes or destinations.
Frequent schedule changes affecting travel plans.
Difficulty redeeming points or rewards.
Budget constraints leading to cutbacks on non-essential expenses.
Negative changes in loyalty program benefits.
Account Login - Username and password for your Southwest account.
Reservation Confirmation Number - Unique identifier for your booking.
Email Address - Associated email tied to the account.
Membership Number - If applicable, for Rapid Rewards account.
Billing Information - Credit card or payment details used for the subscription.
Reason for Cancellation - Optional, but may be required for feedback.
Contact Information - Phone number or alternative email for follow-up.
Cancellation Policy - Awareness of the terms regarding cancellations and any applicable fees.
Before cancelling your Southwest Airlines subscription or membership, be aware that you'll lose access to benefits like Rapid Rewards points, priority boarding, and any exclusive promotional offers. Additionally, if you're signed up for the Southwest Airlines credit card, you may miss out on earning bonus points for certain purchases. Review any cancellation fees or policies, as they could impact your decision. Lastly, consider if you have any upcoming flights that may be affected by the cancellation.
Southwest Airlines allows members to cancel or modify their reservations without incurring any fees, providing flexibility for travelers. However, the cancellation must occur prior to the scheduled departure time, and any fare difference may apply when rebooking. Refunds for cancelled flights are typically processed back to the original payment method.
To cancel your subscription on Southwest Airlines (southwest.com), you will need to log into your account, which requires your password. If you've forgotten your password, you can reset it [here](https://www.southwest.com/forgot-password). If you prefer, you can also contact their customer support for assistance.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Southwest Airlines subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Southwest Airlines account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Southwest Airlines online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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