Speedtest by Ookla offers internet speed testing services, including a popular app that lets users check their internet speed for free. They also provide a VPN service called Speedtest VPN, which comes with a Premium subscription plan costing $4.99 per month. This plan includes unlimited data for the VPN, the ability to select different servers, and an ad-free experience on the Speedtest app. Users might see charges from Ookla if they subscribe to the VPN Premium plan, which is billed monthly through app stores with no yearly contract.
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The cancellation process for Speedtest by Ookla subscriptions largely depends on the platform where the subscription was made (Apple iOS or Android). For iOS, it involves navigating device settings to cancel, and for Android, it entails managing the subscription via Google Pay. This is typically straightforward but requires some familiarity with device or payment app interfaces, making it relatively easy but not instant or one-click simple.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Speedtest by Ookla subscription.
How to Cancel Speedtest by Ookla: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone, iPad, or Apple Vision Pro.
- Tap your name at the top of the screen.
- Tap on Subscriptions.
- Tap the subscription you want to cancel.
- Tap Cancel Subscription. You might need to scroll down to find the button. If there is no Cancel button or an expiration message in red text, the subscription is already canceled.
If you purchased through Google Play:
- Sign in to Google Pay.
- In the order details, click on Manage.
- Click Cancel subscription.
- After cancellation, you won’t be charged for future subscription fees, but past fees won’t be refunded.
- If you have any questions, contact the developer through Google Pay.
If you purchased through the Speedtest website directly:
- Log in to your Speedtest account on their website.
- Navigate to the account settings or subscription management section.
- Select the subscription you wish to cancel.
- Click on Cancel Subscription.
- Follow any additional prompts to confirm the cancellation.
If you need assistance, here's how you can get in touch with Speedtest by Ookla's support team.
Tips and Tricks for Getting a Speedtest by Ookla Refund
- Contact customer support via email multiple times, being polite but firm about your intention to cancel.
- Specify exact subscription details like account info and subscription type to avoid confusion.
- Request confirmation of cancellation and keep a record of their replies.
- Try cancelling right before the renewal date to avoid extra billing cycles.
- Use language that emphasizes dissatisfaction with the service or a change in personal situation to strengthen your case.
- Escalate to a supervisor if the initial support agent is unhelpful.
- Check your app store or payment platform for direct subscription management options if the company support is slow.
- Leverage social media or public forum posts to get faster responses if stuck.
- Be persistent and follow up regularly until you receive final confirmation.
- Know your rights and be ready to mention possible dispute with your payment provider as a last resort if cancellation is unfairly denied.
Why Do People Request Refunds from Speedtest by Ookla
- Biased results favoring certain networks.
- Manipulation of results through tampering with browser local storage.
- Use of pre-calculated and randomized data leading to inaccurate testing.
- Utilization of compressible data causing unrealistic speed measurements.
- Overestimation of connection speeds by 2-3 times actual throughput.
- Presence of many trackers that collect and sell user data.
- Bombardment with ads during or after tests.
- Pattern of biased results that may shift to preserve reputation.
- Speed test results do not reflect real internet content due to stream compression differences.
Speedtest by Ookla Refund Script
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Dear Speedtest by Ookla, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Speedtest by Ookla Refund Policy
Speedtest by Ookla subscription cancellations are managed through the platform where you purchased the subscription, such as the Apple App Store or Google Play Store. Refunds, if applicable, must be requested through these stores as well, following their respective refund policies. There is no direct cancellation or refund process through Speedtest itself; users must follow the instructions provided by their device's app store for both cancellation and refunds.
The Easiest Way to Get a Speedtest by Ookla Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Speedtest by Ookla—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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