The Ultimate Step by Step Guide to Cancelling a Springbig Subscription or Membership (springbig.com)
By
Bella K.
|
Published
September 11, 2025
|
Updated
September 12, 2025
Springbig is a company that helps cannabis businesses manage their customer rewards programs and subscriptions. They offer services like customer loyalty programs, text message marketing, and billing solutions, making it easy for shops to connect with their customers. If you're receiving a bill from Springbig, it’s likely related to a subscription or rewards program you signed up for at your favorite cannabis store.
Springbig requires users to follow specific steps for cancellation, which may not be immediately clear. However, the process is generally manageable for those who are familiar with subscription management.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Springbig subscription.
How to Cancel Springbig: Step by Step
If you purchased through springbig.com:
Navigate to springbig.com.
Log in to your account by clicking on the Login button.
Once logged in, go to your Account Settings.
Select the Subscriptions or Memberships section.
Find the subscription you wish to cancel and click on the Cancel button next to it.
Follow the prompts to confirm your cancellation.
You should receive a confirmation email once the cancellation is processed.
If you purchased through the Apple App Store:
Open the App Store on your device.
Tap your profile icon in the top right corner.
Select Subscriptions.
Find the springbig subscription you want to cancel.
Tap on it to view the subscription details.
Select Cancel Subscription and confirm your choice.
A confirmation message will appear; check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the top left.
Select Subscriptions.
Find the springbig subscription.
Tap on it to open the subscription details.
Tap Cancel Subscription and follow the prompts to confirm.
A confirmation will be sent to your email once complete.
If you purchased through a third-party payment service:
Log into the third-party payment service (e.g., PayPal).
Navigate to Account Settings or Subscriptions.
Find the springbig subscription in your list.
Select the option to Cancel or End Subscription.
Confirm your cancellation in the prompt that appears.
You should receive a confirmation notification via email.
How to Contact Springbig
If you need assistance, here's how you can get in touch with Springbig's support team.
Document everything - Keep records of all communications.
Be polite but firm in your requests to cancel.
Contact customer service during low-traffic hours for quicker responses.
Use specific language, such as "I want to cancel my subscription immediately."
Ask for a supervisor if the first representative isn’t helpful.
Leverage social media to voice your cancellation if other methods fail.
Cancel during a billing cycle ending to avoid subsequent charges.
Potentially threaten to dispute charges with your bank if needed.
Utilize online cancellation forms if available for faster processing.
Express dissatisfaction to give them a reason to retain you while they process the cancellation.
Follow up after initial cancellation request to confirm it was processed.
Use direct messaging options if available for quicker resolutions.
Know your rights regarding subscription laws, particularly if auto-renewals are involved.
Check for hidden cancellation fees in case they are trying to deter you.
Be persistent if you encounter roadblocks; multiple attempts may lead to success.
Why Do People Request Refunds from Springbig
Financial constraints: Members may find it challenging to afford ongoing payments.
Limited usage: Subscribers may not utilize the service as much as anticipated.
Service dissatisfaction: Members may feel that the service does not meet their expectations.
Better alternatives: Users might discover more attractive options with similar services.
Change in business needs: Changes in business strategy or focus can lead to cancellation.
Technical issues: Ongoing technical difficulties could frustrate users, prompting them to leave.
Poor customer service: Negative experiences with support can diminish trust and value.
Promotional offers end: Once promotions are no longer available, members may reconsider their commitment.
Lack of updates: Infrequent updates or improvements in service can lead to member dissatisfaction.
Content relevancy: Changes in available content or offerings that no longer meet member interests.
Springbig Refund Script
Script
Copy
Dear Springbig, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Springbig Refund Policy
Springbig allows members to cancel their subscription at any time. However, cancellation will take effect at the end of the current billing cycle, and no refunds will be provided for any unused portion of the subscription.
The Easiest Way to Get a Springbig Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Springbig—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Springbig may implement practices like requiring advance notice for cancellations or locking you into a minimum contract period. Review the terms carefully for any mention of early cancellation fees, as these could result in unexpected charges if you decide to cancel before a designated timeframe. Always double-check your subscription details to avoid falling into potential traps.
Financial constraints: Members may find it challenging to afford ongoing payments.
Limited usage: Subscribers may not utilize the service as much as anticipated.
Service dissatisfaction: Members may feel that the service does not meet their expectations.
Better alternatives: Users might discover more attractive options with similar services.
Change in business needs: Changes in business strategy or focus can lead to cancellation.
Technical issues: Ongoing technical difficulties could frustrate users, prompting them to leave.
Poor customer service: Negative experiences with support can diminish trust and value.
Promotional offers end: Once promotions are no longer available, members may reconsider their commitment.
Lack of updates: Infrequent updates or improvements in service can lead to member dissatisfaction.
Content relevancy: Changes in available content or offerings that no longer meet member interests.
Account Email Address
Account Username
Subscription Plan Details
Payment Method Used
Billing Address
Reason for Cancellation
Confirmation of Subscription Details
Contact Information for Customer Support
Last Transaction Date
Any Promotional Codes Used
Before cancelling your Springbig subscription, be aware that you will lose access to key features such as loyalty program management, customer engagement tools, and detailed analytics that can enhance your marketing strategy. Additionally, consider any upcoming promotions or integrations that may benefit your business, as cancelling could limit your future growth potential. Lastly, review the cancellation policy, as you may have billing cycles or commitments that could affect your decision.
Springbig allows members to cancel their subscription at any time. However, cancellation will take effect at the end of the current billing cycle, and no refunds will be provided for any unused portion of the subscription.
To cancel your Springbig subscription, you will need your password to access your account. If you've forgotten your password, you can easily reset it by visiting [this link](https://springbig.com/reset-password). If you have any difficulties, consider reaching out to their support team for assistance.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Springbig subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Springbig account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Springbig online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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