The Ultimate Step by Step Guide to Cancelling a Storage Subscription or Membership (sroa.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Storage Rentals of America (sroa.com) offers self-storage units with easy payment options to fit your needs. You can pay in person with cash or cards, by phone, or online through their secure portal. They also offer AutoPay for automatic monthly payments from your credit or debit card, making it hassle-free. If you're getting billed by them, it's probably for renting a storage unit with monthly fees due around the first of each month and they send reminders by email.
The cancellation process for Storage Rentals of America (sroa.com) is relatively straightforward but requires contacting customer service either through a phone call or through local property management. No complex steps or excessive delays were found, making it easier than average to cancel, but not instant or fully automated online.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Storage subscription.
How to Cancel Storage: Step by Step
If you purchased through Credit Card:
Log into your account on the Storage Rentals of America website.
Navigate to the account settings or subscription management section.
Locate the subscription you wish to cancel.
Click on the cancel subscription button and confirm your cancellation.
Check your email for a confirmation of the cancellation.
If you purchased through PayPal:
Go to the PayPal website and log into your account.
Click on the Settings gear icon.
Select Payments, then click on Manage pre-approved payments.
Choose the subscription for Storage Rentals of America.
Click on Cancel and confirm the cancellation.
How to Contact Storage
If you need assistance, here's how you can get in touch with Storage's support team.
Be persistent and clear: Always state unequivocally that you want to cancel your subscription or membership without negotiation.
Use specific cancellation language repeatedly: Reiterate "I want to cancel my subscription" at every contact point with customer service to avoid upsell or retention attempts.
Document all communication: Save emails, chat logs, and call recordings as proof of your cancellation request.
Cancel before billing date: Time your cancellation request a few days before your next billing cycle to reduce the chance of being charged for the next period.
Stop autopay immediately: Disable automatic payments before requesting cancellation to prevent ongoing charges.
Schedule move-out or service end date: When dealing with physical storage, choose a move-out date strategically to avoid extra charges if moving out early in the month.
Escalate when necessary: If frontline agents refuse or delay cancellation, ask repeatedly for a manager or higher-level support.
Be prepared for tactics: Expect companies to use confusing language or force multiple confirmation clicks and do not relent.
Leverage chargebacks if needed: If ongoing charges persist after cancellation attempts, dispute the charges with your bank as a last resort.
Avoid polite negotiation tricks: Use firm, clear language rather than trying to negotiate or ask nicely, which often slows the process.
Why Do People Request Refunds from Storage
Financial hardships making it difficult to pay for the storage.
Divorce leading to changes in personal circumstances.
Extended hospitalization preventing access or payment.
Untimely death causing abandonment of the unit.
Imprisonment making use of the unit impossible.
Relocation and forgetfulness, where renters simply forget about the unit after moving.
Difficulty accessing the unit due to lost keys or unit numbers.
Psychological factors such as laziness or uncertainty about what to do with stored items.
Accumulation of too many belongings leading to indefinite storage and eventual cancellation.
Storage Refund Script
Script
Copy
Dear Storage, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Storage Refund Policy
Storage Rentals of America (sroa.com) has a cancellation policy where you are not entitled to a refund for any unused portion of the rental period once you have paid, including prepaid rent. They do not provide refunds for cancelled memberships or subscriptions if the rental period has already been paid for.
The Easiest Way to Get a Storage Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Storage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Storage Rentals of America (sroa.com) uses a month-to-month lease model with the first month prorated and the final month charged until the last day of the month. Importantly, all fees are non-refundable, and there may be additional administrative fees or tenant protection fees. Users should be aware that while you can typically cancel, you will still be responsible for paying through the end of the final month, and certain fees or conditions in the lease could add costs at cancellation.
Financial hardships making it difficult to pay for the storage.
Divorce leading to changes in personal circumstances.
Extended hospitalization preventing access or payment.
Untimely death causing abandonment of the unit.
Imprisonment making use of the unit impossible.
Relocation and forgetfulness, where renters simply forget about the unit after moving.
Difficulty accessing the unit due to lost keys or unit numbers.
Psychological factors such as laziness or uncertainty about what to do with stored items.
Accumulation of too many belongings leading to indefinite storage and eventual cancellation.
Account holder's full name
Storage unit number or rental location
Account number or reservation number
Government-issued photo ID (to verify identity)
Contact information (phone number and/or email address used for the account)
Reason for cancellation (if required)
Date you want the cancellation to take effect
Payment information to settle outstanding balances (if needed)
Before canceling your subscription or membership with Storage Rentals of America (SROA), keep in mind that all fees paid are non-refundable, and cancellation means you will lose access to your rented storage unit and all related services. The lease agreement is typically month-to-month, which means your access will end at the conclusion of the rental period you have paid for, usually the last day of the month. Special pricing or discounts apply only to new customers and won't be available if you choose to restart service later. It's important to review your specific lease terms for any additional details or fees related to cancellation.
Storage Rentals of America (sroa.com) has a cancellation policy where you are not entitled to a refund for any unused portion of the rental period once you have paid, including prepaid rent. They do not provide refunds for cancelled memberships or subscriptions if the rental period has already been paid for.
To cancel your subscription with Storage Rentals of America (sroa.com), you will need your account password to access your online account. This is because the cancellations typically must be done through your secure account to verify your identity. If you have forgotten your password, you can reset it via this link: https://sroa.com/account/password/reset. Alternatively, you can contact their call center at 1-800-457-5678 for assistance, but having account credentials will likely be required for cancellation.
We've actually written a step by step guide on how to get a refund from Storage. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Storage subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Storage account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Storage online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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savings for customers. ² Average requests times may vary depending on volume of requests
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