Store Space is a self-storage company that offers month-to-month rental units where you can store your belongings. Rent is due on the first of each month, and they have a free AutoPay option that automatically bills you each month so you don't have to worry about missing payments. You can manage your account and payments online or in person, and if you start mid-month, your rent is prorated. If you get billed by them, it's likely for your monthly storage rental, which renews automatically until you cancel.
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Cancellation requires notifying the office in writing at least 10 days prior to vacating the unit, which adds a moderate step compared to instant online cancellation. The process is straightforward but not immediate or fully online, requiring some user effort and planning time.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Store Space subscription.
How to Cancel Store Space: Step by Step
If you purchased through Store Space website:
- Visit the Store Space website at storespace.com.
- Click on the "Login" button to access your account.
- Enter your login credentials (email and password) and click "Sign In".
- Navigate to the "Account Settings" or "Manage Account" section.
- Find the "Billing" or "Subscriptions" option.
- Locate the subscription or recurring payment you wish to cancel.
- Click the "Cancel" button next to the subscription and confirm your cancellation.
- You should receive a confirmation email regarding the cancellation of your subscription.
If you purchased through a mobile app (if applicable):
- Open the Store Space mobile app on your device.
- Log in to your account.
- Go to the "Settings" or "Account" section.
- Tap on "Subscriptions".
- Select the subscription you want to cancel.
- Press "Cancel Subscription" and confirm your choice.
If you need assistance, here's how you can get in touch with Store Space's support team.
Email
The email is not available.
Tips and Tricks for Getting a Store Space Refund
- Take screenshots of every cancellation attempt and any communication with customer service as proof.
- Attempt cancellation multiple times through the website, even if it reverts your membership to paid tiers after refreshing.
- Prepare for poor customer service: expect unhelpful agents and difficulty reaching supervisors or managers.
- Use chargebacks via your bank as a last resort if the company continues charging after cancellation attempts.
- Engage customer service via chat as the website’s cancellation feature may be a decoy and not effective.
- Post publicly on company-related Facebook groups where owners or admins might be active to escalate your issue.
- Cancel just before the next billing cycle to minimize the chance of being charged for an extra period.
- If possible, freeze the payment method (e.g., freeze your card) to prompt the company to contact you, then use that opportunity to cancel.
Why Do People Request Refunds from Store Space
- Laziness and difficulty in canceling cause people to keep storage units longer than planned.
- Storage units cost more than advertised due to mandatory fees and insurance.
- Customers find it easier to keep paying monthly fees than to sort through and remove belongings, benefiting the company.
- Canceling requires advance notice and direct contact, which some facilities may not promptly respond to.
- Storage facilities may place liens and charge extra fees if payments are missed, causing stress.
- Bait-and-switch pricing tactics lead to unexpected higher charges.
- Legal notice requirements before auctioning belongings may not be fully complied with.
- Emotional factors, like grief or life changes, complicate cancellation decisions.
Store Space Refund Script
Script
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Dear Store Space, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Store Space Refund Policy
Store Space offers month-to-month rentals that automatically renew on the first of each month until canceled. To cancel and avoid future charges, you must notify the office in writing at least 10 days prior to vacating the unit.
The Easiest Way to Get a Store Space Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Store Space—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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