The Ultimate Step by Step Guide to Cancelling a StrutPup Subscription or Membership (strutpup.com)
By
Bella K.
|
Published
August 20, 2025
|
Updated
August 21, 2025
StrutPup is a service that helps pet owners keep their furry friends looking stylish and well-cared for. They offer subscription plans for pet grooming, including baths, haircuts, and nail trims, delivered right to your door. If you see a charge from them, it’s likely for the grooming services you signed up for to pamper your pup and keep them looking great!
Cancelling a subscription with StrutPup is relatively straightforward, but it may require navigating their website or contacting customer service. Some users might find it slightly inconvenient depending on their familiarity with the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a StrutPup subscription.
How to Cancel StrutPup: Step by Step
If you purchased through strutpup.com:
Visit the official StrutPup website at strutpup.com.
Log in to your account using your email and password.
Navigate to the Account Settings section in the menu.
Select Subscriptions from the list of options.
Find the subscription you wish to cancel.
Click on the Cancel Subscription button next to the relevant service.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email regarding the cancellation of your subscription.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select Subscriptions.
Locate the StrutPup subscription from the list.
Tap on the subscription and select Cancel Subscription.
Confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the StrutPup subscription in the list.
Tap on it and select Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account on the website or app.
Go to the Settings gear icon.
Select Payments.
Click on Manage automatic payments.
Find StrutPup in the list of merchants.
Select it, then click on Cancel to stop the payments.
Confirm the cancellation.
How to Contact StrutPup
If you need assistance, here's how you can get in touch with StrutPup's support team.
Document Everything: Keep a record of all communication, including dates and times of calls or emails.
Use Direct Language: Be clear and firm in stating that you want to cancel the subscription.
Call During Off-Peak Hours: Try to contact customer support early in the morning or late at night to avoid long wait times.
Ask for a Supervisor: If the first representative is unhelpful, ask to speak to a supervisor for better resolution.
Highlight Unwanted Charges: Mention any issues with the service or unexpected charges to strengthen your case.
Timing is Key: Aim to cancel just before your billing cycle to avoid further charges.
Simplify Your Request: Use concise language and avoid unnecessary explanations to keep the conversation focused.
Online Chat Options: If available, use online chat for potentially faster cancellations without long hold times.
Social Media Leverage: Post about your cancellation issue on platforms like Twitter to prompt a quicker response.
Follow Up: After cancellation, verify that there's no further billing by checking your bank statements regularly.
Why Do People Request Refunds from StrutPup
Financial constraints - members may be looking to cut expenses.
Unsatisfactory service - experiences that did not meet expectations.
Lack of usage - members not utilizing the service frequently.
Change in lifestyle - life events that alter the need for the service.
Competing services - better alternatives available elsewhere.
Quality issues - concerns about product quality or reliability.
Customer service problems - dissatisfaction with support received.
Temporary inactivity - members who may want to pause instead.
Technical difficulties - issues with app or website functionality.
Lack of new features - members desiring fresh content or offerings.
StrutPup Refund Script
Script
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Dear StrutPup, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
StrutPup Refund Policy
StrutPup offers a flexible cancellation policy that allows members to cancel their subscription at any time. Cancelled memberships will remain active until the end of the current billing cycle, ensuring that members retain access until their subscription officially ends.
The Easiest Way to Get a StrutPup Refund
If you're frustrated trying to cancel your subscription, membership, or bill from StrutPup—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as StrutPup may have clauses in their terms that could complicate cancellation, such as requiring you to cancel before a specific billing cycle or potential early-cancellation fees. Always check for any minimum commitment period or auto-renewal policies that could lock you in longer than expected. Make sure to read the fine print before signing up to avoid unpleasant surprises when you want to cancel.
Financial constraints - members may be looking to cut expenses.
Unsatisfactory service - experiences that did not meet expectations.
Lack of usage - members not utilizing the service frequently.
Change in lifestyle - life events that alter the need for the service.
Competing services - better alternatives available elsewhere.
Quality issues - concerns about product quality or reliability.
Customer service problems - dissatisfaction with support received.
Temporary inactivity - members who may want to pause instead.
Technical difficulties - issues with app or website functionality.
Lack of new features - members desiring fresh content or offerings.
Account email associated with the subscription
Account password for verification
Subscription or membership ID
Payment method used to sign up
Date of last payment
Reason for cancellation
Contact information for customer service
Instructions or link to the cancellation page
Confirmation of cancellation request
Before canceling your StrutPup subscription, be aware that you'll lose access to premium features such as personalized training plans, progress tracking, and exclusive content tailored for you and your pup. Additionally, if you're part of any ongoing challenges or events, you will not be able to participate once your subscription ends. Make sure to review any cancellation terms, as your billing cycle may impact when you'll stop being charged. Consider reaching out to customer support for any potential retention offers that might benefit you before making your final decision.
StrutPup offers a flexible cancellation policy that allows members to cancel their subscription at any time. Cancelled memberships will remain active until the end of the current billing cycle, ensuring that members retain access until their subscription officially ends.
Yes, you will need your password to cancel your StrutPup subscription. If you’ve forgotten your password, you can reset it using the following link: [Reset Password](https://strutpup.com/reset-password). Make sure to have it handy when you proceed with the cancellation.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your StrutPup subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your StrutPup account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel StrutPup online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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