The Ultimate Step by Step Guide to Cancelling a Sunrise Subscription or Membership (findsunrise.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Sunrise offers a personalized weight loss medication program where you get online medical consultations and prescriptions for treatments like compounded Semaglutide. To join, you pay a membership fee of $149 every 4 weeks which covers doctor access, support, and insurance help, but this fee does not include the cost of the medication itself. You pay separately for the medication, which can range from $30 to $1,600 per month depending on what you need and your insurance coverage. You can cancel the membership anytime, but the subscription fees are non-refundable, and medication costs are final.
Cancellation requires sending an email to support with prior notice and receiving confirmation, which is a manual and somewhat indirect process compared to instant online cancellation. However, the instructions are clear and cancellation is guaranteed once the support team confirms, making it moderately easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Sunrise subscription.
Call accounting and mention a "billing error" to get connected to the cancellation process.
Send a registered letter to Sunrise as a confirmation of your cancellation request with the date and time of your call and when you want the contract to end.
Email a PDF copy of the registered letter to Sunrise, including the dates of the registered mailing and your call.
The regular customer service hotline cannot process cancellations; you must contact the specific cancellations department, which is usually hard to reach.
Switch providers so the new provider can cancel your contract for you—this often simplifies the process.
Cancellations by postal mail are legally valid, and if Sunrise denies it, you can stop payments after the notice period and consider legal action.
Use ombudscom.ch or similar consumer protection services for further assistance if needed.
Sunrise live chat claims to handle cancellations, but often redirects you to schedule a phone call instead.
Do not attempt to cancel in Sunrise physical stores, as they typically do not accept cancellations in person.
Expect that Sunrise may respond stating cancellations must be done by phone per contract, so be persistent in using registered mail and call documentation to assert your rights.
Timing call attempts during non-peak hours may help avoid long waiting times.
Escalate by requesting to speak to a supervisor or manager if frontline agents refuse to process your cancellation.
Keep detailed records of all communication (dates, times, names of representatives) to strengthen disputes or complaints.
Be firm and clear in your language, stating explicitly that you are terminating the contract as per your rights and do not accept alternative offers or continued billing.
Why Do People Request Refunds from Sunrise
Being charged monthly subscription fees ($150/month) without receiving the prescribed medication due to nationwide shortages.
Paying for monitoring and membership benefits that cannot be utilized because the medications (like Wegovy) are inaccessible.
False advertising claims by Sunrise promoting easy access to medications that are not actually available in pharmacies.
Refund requests denied after cancellation due to unclear refund policy disclosure upfront.
Poor communication and delayed responses from support team; lack of direct contact phone numbers and reliance on automated email or text replies.
Alternative medications offered after payment which were not what customers initially wanted or expected.
Subscription fees being non-refundable even when services or medications were not rendered or accessible.
Sunrise Refund Script
Script
Copy
Dear Sunrise, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Sunrise Refund Policy
Sunrise's membership subscription auto-renews for successive periods at the current rate unless canceled. To cancel, you must contact support@findsunrise.com or terminate your Cloud Health account before the next billing period; no prorated refunds are given, but you can use the subscription until the end of your paid term. Free trials must be canceled before they end to avoid charges, and inadvertent charges can be disputed by emailing support.
The Easiest Way to Get a Sunrise Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Sunrise—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Sunrise allows you to cancel your subscription at any time by logging into your subscription management page. However, be aware that subscription fees are non-refundable, and there are no refunds for previously incurred monthly membership fees or prescribed medications. Additionally, there are no contracts or lock-in periods, but you should be cautious that lost or stolen packages are not their responsibility, which could cause unexpected costs.
Being charged monthly subscription fees ($150/month) without receiving the prescribed medication due to nationwide shortages.
Paying for monitoring and membership benefits that cannot be utilized because the medications (like Wegovy) are inaccessible.
False advertising claims by Sunrise promoting easy access to medications that are not actually available in pharmacies.
Refund requests denied after cancellation due to unclear refund policy disclosure upfront.
Poor communication and delayed responses from support team; lack of direct contact phone numbers and reliance on automated email or text replies.
Alternative medications offered after payment which were not what customers initially wanted or expected.
Subscription fees being non-refundable even when services or medications were not rendered or accessible.
Full name associated with the account
Email address used for the account
Details of the charge or subscription to be canceled
Access to the subscription management page (via login credentials)
Contacting customer service via support@findsunrise.com for manual assistance or changes
Current, complete, and accurate billing information as needed for identification
Request in writing (via email) specifying the intention to cancel
Telephone number may be needed if opt-out or further identification is required
No physical documentation is typically required; accurate account and billing details are sufficient
Refunds are not available for incurred monthly membership fees or prescribed medications
Before cancelling your Sunrise subscription, know that you can cancel your membership at any time. However, there are no refunds for previously incurred monthly membership fees due to the ongoing provider support and insurance assistance costs. After cancellation, you will lose access to the personalized medication cycle and support services tied to your subscription. Additionally, prescribed medications cannot be returned or refunded once purchased.
Sunrise's membership subscription auto-renews for successive periods at the current rate unless canceled. To cancel, you must contact support@findsunrise.com or terminate your Cloud Health account before the next billing period; no prorated refunds are given, but you can use the subscription until the end of your paid term. Free trials must be canceled before they end to avoid charges, and inadvertent charges can be disputed by emailing support.
To cancel your subscription on Sunrise (findsunrise.com), you need to email their support at support@findsunrise.com. There is no explicit mention that you must enter your password to cancel via email, but managing your account or billing details requires logging in with your password at their login page: https://findsunrise.com/login. If you need to reset your password, you can do so here: https://app.findsunrise.com/join. This means you can potentially cancel by email without needing your password, but changes to your account require your login credentials.
We've actually written a step by step guide on how to get a refund from Sunrise. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Sunrise subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Sunrise account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Sunrise online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
SUNRISE SUNRISE*FIND CLOUD HEALTH SYSTEMS FINDSUNRISE.COM SUNRISE SUBSCRIPTION FIND SUNRISE
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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