Supabase offers different subscription plans including a Free Plan with basic features and paid plans like Pro, Team, and Enterprise that include more storage, users, and support options. You might get billed for things like extra usage beyond what's included in your plan—such as more monthly active users, extra storage, or bandwidth. They also charge for add-ons like custom domains, advanced security features, or backup options. Basically, if you're using their service more than what your plan covers or want extra features, that's why you would see charges from them.
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Cancelling a Supabase subscription is done by downgrading to the Free Plan through the billing page, which is straightforward and immediate, requiring a few clicks with clear instructions. No complex steps like contacting support or waiting periods are involved, making it quite easy for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a supabase subscription.
How to Cancel supabase: Step by Step
If you purchased through Supabase directly:
- Log in to your Supabase account.
- Navigate to the Billing page from your dashboard.
- In the Subscription Plan section, click on Manage subscription.
- Select Downgrade to change your plan or click Cancel to stop the subscription completely.
- Follow the prompts to confirm your cancellation. You will receive credits for any unused time on your subscription.
If you purchased through a third-party service or platform:
- Check the platform through which you subscribed (e.g., if you used a payment method through Apple or Google).
- Follow the respective cancellation process for that platform, as Supabase does not manage subscriptions through third-party apps directly.
If you need assistance, here's how you can get in touch with supabase's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a supabase Refund
- Contact support promptly and be clear but firm in your cancellation request.
- Document all communication with timestamps for reference if issues arise.
- Use direct language such as "Please cancel my subscription effective immediately" to avoid ambiguity.
- Escalate by requesting to speak with a supervisor if initial support responses stall or deny cancellation.
- Attempt cancellation near billing cycle end to minimize prepaid service wasted and leverage timing for quicker processing.
- Leverage social media or public forums if private support is unresponsive, as companies monitor reputational impact.
- Avoid using vague terms like "pause" or "suspend" to prevent accidental continuation of payments.
- Request confirmation email or screenshot verifying cancellation to use as proof.
- Check for any secondary linked services that might auto-renew independently and cancel those as well.
- If cancellation via UI is problematic, try via support email or phone which sometimes gets faster results.
Why Do People Request Refunds from supabase
- Excessive usage charges: Users may cancel to avoid paying additional charges for usage beyond their plan limits.
- Cost control: Some cancel or downgrade subscriptions to better manage their spending and avoid unexpected bills.
- Service restrictions: If users exceed quotas or have overdue invoices, restrictions like paused projects or read-only databases may lead them to cancel.
- Billing issues: Overdue invoices, expired credit cards, or unexpected charges can prompt cancellations.
- Quota limits: Users may cancel if the quotas of free or paid plans do not meet their needs or if they want to avoid fair use policy restrictions.
- Plan downgrades: Users sometimes downgrade from paid plans to free plans and may eventually cancel if the service no longer fits their needs.
- Unmet expectations: Users may cancel if the service does not fully deliver on features essential for their projects.
supabase Refund Script
Script
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Dear supabase, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
supabase Refund Policy
Supabase allows immediate downgrade of subscriptions with any prepaid subscription fee credited back for unused time in the billing cycle as account credit for future invoices. No refunds are issued to the payment method on file due to their policy. Usage charges are billed in arrears and may still apply even after downgrading or cancellation if there was excessive usage in the previous billing cycle.
The Easiest Way to Get a supabase Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from supabase—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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