Super Simple is a subscription-based app that offers preschool-friendly songs, animated stories, read-aloud storybooks, and live action episodes. The app includes a free version with sample content, but most of the content is locked and can be accessed by subscribing. Subscriptions start after a 7-day free trial and cost $5.99 per month, $28.49 for 6 months, or $49.99 per year. Subscribers enjoy an ad-free experience, can customize playlists, download content for offline use, and navigate the app easily for kids.
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The cancellation steps are straightforward and clearly provided for different platforms (website, iOS, Android). The user needs only to follow a few clicks and taps through well-known interfaces, making it relatively easy though requiring access to their device or the website.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a super-simple subscription.
How to Cancel super-simple: Step by Step
If you purchased through super-simple.co:
- Go to accounts.supersimple.com.
- Enter your email and password.
- Click "Manage" on your current subscription.
- Click "Unsubscribe".
If you purchased through Apple:
- Open your iOS device's Settings.
- Tap on your Apple ID.
- Select Subscriptions.
- Choose Super Simple and tap "Cancel Subscription".
If you purchased through Google Play:
- Open the Google Play app.
- Tap on your profile icon.
- Select Payments & Subscriptions, then Subscriptions.
- Choose your subscription and tap "Cancel Subscription".
- Follow the on-screen instructions.
If you purchased through Amazon:
- Go to Your Account.
- Select Your Apps under Digital content and devices.
- Click on Your Subscriptions under Manage.
- Update your subscription as needed.
If you need assistance, here's how you can get in touch with super-simple's support team.
Tips and Tricks for Getting a super-simple Refund
- Start with clear, concise language: When cancelling, repeatedly say "I want to cancel my subscription" without giving reasons or engaging in persuasion tactics.
- Don’t provide reasons: Avoid explaining why you want to cancel, as providing reasons may open the door for retention offers or pressure.
- Be persistent and firm: If speaking to customer service, firmly repeat your cancellation request without accepting alternatives or discounts unless you want to keep the service.
- Use multiple cancellation paths: If one route (app, website) doesn’t work, try cancelling through the device’s app store (Apple or Google Play) or the company’s direct website account management.
- Timing matters: Cancel well before the renewal date to avoid being charged for another billing cycle, but be aware some companies make early cancellations difficult by charging fees.
- Escalation: If initial attempts fail, escalate by demanding cancellation via certified letter or email, documenting your requests in case of disputes.
- Watch for tricky UI: Companies often use confusing interfaces or obfuscate cancellation buttons; search for exact instructions on forums or directly in device subscription settings.
- Ignore retention tactics: Be aware of screens offering discounts, alternative plans, or guilt-inducing messages like "You’ll miss out if you cancel"—do not engage.
- Use your app store subscriptions: Subscriptions made via Apple App Store or Google Play are best cancelled directly through those platforms for immediate effect.
- Document all steps: Keep screenshots or copies of cancellation confirmations to protect against unauthorized future charges.
Why Do People Request Refunds from super-simple
- Financial difficulties leading to an inability to pay bills.
- Lack of use or need for the service or product.
- Better alternatives found at a lower cost or with better features.
- Unclear billing practices causing frustration or mistrust.
- Poor customer service or negative experiences with support.
- Technical issues that disrupt access or usability.
- Changes in personal circumstances such as relocation or change in lifestyle.
- Forgetfulness leading to accidental renewals and subsequent cancellations.
- Unmet expectations regarding the quality or scope of the service.
- Contractual obligations ending or desire to avoid long-term commitments.
- Privacy concerns about data handling or sharing.
- Subscription fatigue from managing too many recurring payments.
super-simple Refund Script
Script
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Dear super-simple, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
super-simple Refund Policy
Super Simple's subscription can be canceled anytime with no cancellation fee by turning off auto-renewal, which stops the subscription from renewing at the end of the current billing period. Cancellation procedures differ based on where you subscribed—via Apple iOS, Google Play, Amazon, or directly on supersimple.com—with instructions provided for each platform. Even after cancellation, you retain access until the current subscription period expires.
The Easiest Way to Get a super-simple Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from super-simple—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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