Super.com is an app that helps you save money on hotels, get cash advances, and earn extra money. They offer a subscription service called Super+ for $15 per month, which renews automatically unless you cancel it. If you see charges from Super.com, it’s likely from this subscription or related services, and you can manage or cancel it through the app or customer support. The subscription fees are billed monthly in advance and are non-refundable.
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It is relatively easy for a consumer to cancel a Super.com subscription by either calling customer support or using the 'My Account' section on the website or app. However, the requirement to notify at least three business days before the billing date and potential non-refundable payments adds slight complexity, but overall the process is straightforward and accessible online or via phone.
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How to Cancel Super.com: Step by Step
If you purchased through Super.com:
- Open your Super.com app and go to the home page.
- In the bottom navigation menu, select 'More.'
- Select 'Personal details.'
- Scroll to the 'Manage membership' section and select the option to cancel.
If you purchased through Customer Support:
- Call the Customer Support team at 1 (844) 461-2577.
If you purchased through My Account:
- Log into your Super.com account.
- Select “My Account.”
- Select “Cancel my membership.”
Tips & Tricks for Canceling Super.com
- Monitor your credit card statements closely to catch any unexpected Super.com charges quickly.
- Cancel through the website, not the app, as cancellation functionality is only reliable via the website.
- Log into your account and navigate to Membership Details to manage and cancel your Super+ membership.
- Use the phone cancellation option by calling 1 (844) 461-2577 if website cancellation is problematic.
- Prepare for an automated menu when calling customer service—choose the subscription cancellation option to expedite the process.
- Be persistent and escalate politely with customer service if initially refused; some users have secured refunds after multiple contacts.
- Request a "one time exception" refund if you were charged after cancellation or didn't intend to subscribe.
- Note that most charges are non-refundable, but support sometimes reviews refund requests on a case-by-case basis.
- Cancel immediately upon noticing the subscription to reduce risk of multiple charges.
- Some users have resorted to canceling their credit cards to prevent further unauthorized charges from Super.com.
Super.com Customer Service Info
If you need assistance, here's how you can get in touch with Super.com's support team.
Cancel Super.com Script
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Dear Super.com team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, due to changes in my financial circumstances, I can no longer maintain this membership. I appreciate the service you provide, but I have decided to discontinue my subscription at this time.
Please confirm the cancellation and let me know if there are any further steps I need to complete.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Super.com allows users to cancel their subscription by opening the Help Chat in their Super Dashboard, then navigating to 'Billing' and selecting 'Cancel' to start the cancellation process. They also encourage users to share feedback during cancellation to help improve their service. This process is designed to be straightforward and user-supported.
To cancel your subscription on Super.com, you will need your password as you must log in by entering your email and password to manage and unsubscribe from your subscription. If you've forgotten your password, you can reset it easily at this URL: https://app.super.so/reset-password. This is necessary because cancellation requires account access to ensure the process is secure and authenticated.
- Unknowingly signed up for Super Plus membership costing $15/month during hotel bookings.
- Subscription details not clearly disclosed during booking process; often hidden in fine print.
- Unexpected monthly charges appearing on credit cards without clear consent.
- Difficulty canceling membership through app, website, or customer service.
- Frustration with deceptive and unclear billing practices, feeling misled about enrollment.
- Perception of scam or predatory practices due to hidden or automatic enrollment in subscriptions.
- No refunds for payments despite cancellation, and delayed refund processing.
- Cancellation instructions complex and timing-sensitive, requiring notification days before billing date.
- Automatic renewal of trial memberships without clear user consent.
- Lack of transparency and poor customer service in resolving subscription issues and complaints.
- Users want to stop surprise monthly charges especially if they do not travel frequently or do not use the service.
Super.com may have cancellation fees for bookings that depend on the specific reservation terms, and some bookings can be non-refundable with no refund if canceled. For the Super+ Membership, you can cancel at any time by contacting customer support or through "My Account," but you must notify at least three business days before the next billing to avoid charges, and all payments are non-refundable and non-transferable with no pro-rata refunds. Membership access ends immediately upon cancellation, but failure to notify in time will result in being charged for the next billing cycle, so be careful about timing to avoid unwanted charges.
Before cancelling your Super.com subscription, know that your access to all Super+ Membership benefits will end immediately upon cancellation. These benefits include extra savings on travel purchases, access to financial products and earnings services, discounts on flights and car rentals, trip protection, credit monitoring and building, subscription management, extended warranties, insurance access, prescription savings, and gas savings. You must notify Super.com at least three business days before your next billing date to avoid being charged. Also, note that Super.com can add or remove benefits at any time, so the features you have now may change.
- Full name on account
- Email address associated with Super.com account
- Phone number linked to the account
- Super+ membership or subscription details (if available)
- Access to the "My Account" page on Super.com or in the app
- Login credentials for Super.com (username/email & password)
- Knowledge of the upcoming billing date (as shown in your account)
- Notification at least three (3) business days before the billing date to avoid next charge
- Awareness that all payments are non-refundable and no pro-rata refund is provided upon cancellation
- Customer Support phone numbers: 1 (877) 376-2710 and 1 (844) 461-2577
- Instruction on using app or website to find the "Cancel my membership" option
- For California and New York residents: can cancel directly in "My Account"
We've actually written a step by step guide on how to get a refund from Super.com. Check it out!
The Easiest Way to Cancel Super.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Super.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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