The Ultimate Step by Step Guide to Cancelling a Telus Communications Subscription or Membership (telusmail.net)
By
Bella K.
|
Published
August 25, 2025
|
Updated
August 26, 2025
Telus Communications is a company that provides essential services like internet, TV, and phone plans. If you see a bill from them, it’s likely for your monthly subscription to one of these services. They focus on delivering high-speed internet and reliable phone coverage, so you can stay connected and entertained. Basically, they help you keep your devices running smoothly and your favorite shows streaming!
Cancelling a subscription with Telus Communications can often involve navigating through multiple customer service channels and possibly facing retention attempts. Users may also encounter automated systems that complicate the process further.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Telus Communications subscription.
How to Cancel Telus Communications: Step by Step
If you purchased through Telus Communications Website:
Go to telusmail.net.
Log in to your account using your username and password.
Navigate to the Account Management section.
Select Subscriptions or Billing from the menu.
Find the subscription you want to cancel.
Click on Manage Subscription.
Select Cancel Subscription.
Follow any on-screen prompts to complete the cancellation process.
You will receive a confirmation email regarding your cancellation.
If you purchased through Apple (iTunes):
Open the App Store on your device.
Tap on your profile icon in the top right corner.
Select Subscriptions.
Find and select the subscription to cancel.
Tap on Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate the Telus subscription.
Tap Cancel Subscription and follow the prompts to confirm.
If you purchased via PayPal:
Log in to your PayPal account.
Select Activity to view your transactions.
Find the recurring payment for Telus.
Click on it to view details.
Select Cancel to stop the recurring payment.
How to Contact Telus Communications
If you need assistance, here's how you can get in touch with Telus Communications's support team.
Tips and Tricks for Getting a Telus Communications Refund
Be prepared: Have your account details ready, including your account number and any relevant documentation.
Use the right time: Call during off-peak hours, like mid-morning on weekdays, to avoid long wait times.
Stay calm and polite: Being courteous can lead to better outcomes, even if you’re frustrated.
Use specific language: Clearly state that you wish to cancel and ask for confirmation in writing.
Mention competitor offers: If you’ve found better deals elsewhere, mention them; it might prompt retention offers.
Ask for retention deals: Before proceeding to cancellation, inquire if there are any discounts or offers to keep you as a customer.
Escalate if necessary: If the first representative can’t help, politely ask to speak with a supervisor.
Follow up in writing: Send an email or use the online chat after the call to confirm your cancellation and keep a record.
Check for fees: Inquire about any cancellation fees and insist they be waived if possible.
Document everything: Keep a detailed log of calls, including dates, times, and names of representatives you spoke with.
Be persistent: If your cancellation request isn’t processed, follow up until it is confirmed.
Use social media: Publicly messaging or commenting on Telus’s social media can attract attention to your issue, leading to quicker resolution.
Contact the CRTC: If all else fails, mentioning that you'll involve the CRTC can sometimes prompt quicker action.
Why Do People Request Refunds from Telus Communications
High costs compared to competitors.
Unsatisfactory customer service experiences.
Poor network reliability or service interruptions.
Unwanted charges on bills.
Lack of desired features in the service plan.
Difficulty in managing online account settings.
Service no longer needed (e.g., moving or switching providers).
Negative reviews or recommendations from others.
Increased competition with better offers.
Frustration with contract terms or cancelation policies.
Telus Communications Refund Script
Script
Copy
Dear Telus Communications, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Telus Communications Refund Policy
Telus Communications allows customers to cancel their membership or subscription at any time, with potential notice requirements depending on the specific service. Any outstanding charges will be billed up to the cancellation date, and some plans may have early termination fees. Customers are encouraged to review their account details or contact customer service for specific cancellation processes.
The Easiest Way to Get a Telus Communications Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Telus Communications—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Telus Communications may employ tactics such as lengthy cancellation processes or hidden fees that could deter immediate cancellation. Always review your contract terms for any lock-in periods or early cancellation fees that could lead to unexpected charges. It's wise to clarify these details before attempting to cancel your subscription to avoid any unpleasant surprises.
High costs compared to competitors.
Unsatisfactory customer service experiences.
Poor network reliability or service interruptions.
Unwanted charges on bills.
Lack of desired features in the service plan.
Difficulty in managing online account settings.
Service no longer needed (e.g., moving or switching providers).
Negative reviews or recommendations from others.
Increased competition with better offers.
Frustration with contract terms or cancelation policies.
Account number
Billing address
Email associated with the account
Phone number linked to the account
Full name of the account holder
Reason for cancellation
Date of cancellation request
Last payment date
Type of service or subscription to cancel
Confirmation of identity
Before cancelling your Telus subscription, be aware that you'll lose access to any exclusive content, premium features, or services tied to your account, such as special promotions and discounts. Additionally, consider any contract commitments you may have, as cancelling early could result in early termination fees. Make sure to back up any personal data or files associated with your account, as they may not be retrievable after cancellation. Lastly, check if you're eligible for any prorated refunds based on your billing cycle.
Telus Communications allows customers to cancel their membership or subscription at any time, with potential notice requirements depending on the specific service. Any outstanding charges will be billed up to the cancellation date, and some plans may have early termination fees. Customers are encouraged to review their account details or contact customer service for specific cancellation processes.
Yes, you will need your password to cancel your subscription with Telus Communications through their online portal. If you've forgotten your password, you can easily reset it by visiting [this link](https://telusmail.net/reset-password). Alternatively, you may also contact their customer support for assistance without needing to log in.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Telus Communications subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Telus Communications account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Telus Communications online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Telus Communications May Show Up On Your Statement As:
Telus TELUS Comm TELUS Mobility TELUS Communications Telusmail TELUS Services Telus internet TELUS Billing TELUS Wireless TELUS Phone
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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