The Ultimate Step by Step Guide to Cancelling a telyrx Subscription or Membership (telyrx.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
TelyRx is an online service that helps people get prescription medications by connecting them with doctors through telehealth. You order your medicine on their website, a doctor reviews and approves the prescription, and then TelyRx ships the medication right to your home. They don't have subscriptions but do offer refills when approved by the doctor, and you'll be charged when your order ships. Shipping costs vary, but orders over $100 get free standard shipping, and packages arrive in discreet packaging without the TelyRx name on them.
Cancelling a subscription with TelyRx involves contacting their support via phone or email, both of which are prominently provided on their website and in their FAQ. While the process requires some manual effort and waiting for a response, it is straightforward and doesn't involve overly complex steps or hidden procedures.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a telyrx subscription.
How to Cancel telyrx: Step by Step
If you purchased through telyrx.com:
Log in to your TelyRx account using your credentials.
Navigate to the Account Settings section.
Select Manage Subscriptions or a similar option.
Locate the subscription you wish to cancel.
Click on Cancel Subscription and follow any on-screen prompts to confirm cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID.
Select Subscriptions.
Find and tap on the TelyRx subscription.
Tap Cancel Subscription and confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines).
Select Subscriptions.
Find the TelyRx subscription and tap on it.
Tap Cancel Subscription and follow any prompts to confirm.
How to Contact telyrx
If you need assistance, here's how you can get in touch with telyrx's support team.
Cancel directly through your TelyRx account or remove the payment method tied to the subscription immediately after deciding to cancel.
Disassociate your debit/credit card from the account to avoid further charges.
Contact customer support quickly via their toll-free number 800-878-1660 or local 813-336-6619 to notify them of cancellation and refund requests.
Email hello@telyrx.com with a polite but firm refund request, emphasizing unexpected charges and lack of prior renewal notice.
Use the TelyRx support form at https://telyrx.com/support to submit refund requests officially.
Keep detailed records of all communications, including screenshots and emails.
Emphasize if the subscription was unused or inactive during the billing period to strengthen your case for a refund.
Be prompt in addressing charges and follow up consistently until the refund is processed.
If direct approaches fail, escalate by contacting chargeback services that specialize in canceling subscriptions and securing refunds.
Use firm but respectful language; mention errors, lack of notice, and billing issues clearly in your communication.
Expect to pay for one or two days if usage accrues, but there are usually no cancellation penalties or contracts.
Deleting your profile can assist in stopping billing but ensure all subscriptions and payments are canceled first.
Prepare for waiting for refund timelines and request confirmation on processing steps and schedule.
Consider timing your cancellation immediately after noticing charges or subscription renewals for best results.
Why Do People Request Refunds from telyrx
Unexpected subscription or membership charges posted without prior notice of renewal
Unused or inactive subscription during the billing period
Order issues such as no order confirmation or shipping information
Concerns over legitimacy and trust issues with the online pharmacy
Credit card holds until prescription issuance but charges become final after processing
Doctor determines prescription not appropriate, leading to cancellation or refund (no charge or refund required in this case)
No refunds on medication purchases once order charge processed due to safety and regulatory reasons
telyrx Refund Script
Script
Copy
Dear telyrx, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
telyrx Refund Policy
TelyRx allows you to terminate your membership or subscription at any time for any reason by notifying them. However, once an order is complete and in process, it cannot be canceled to ensure safe delivery and comply with laws. If you are not ready for a refill, you can delay it as the prescription remains valid for about a year, and you can refill when ready.
The Easiest Way to Get a telyrx Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from telyrx—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
TelyRx does not require subscriptions or contracts, so you are not locked into any long-term commitment. However, once an order is complete and in process, it cannot be canceled, which means you cannot stop a shipment of medication after it has entered fulfillment. There are no early cancellation fees, but this policy regarding order cancellation could be a pain point if you need to cancel quickly.
Unexpected subscription or membership charges posted without prior notice of renewal
Unused or inactive subscription during the billing period
Order issues such as no order confirmation or shipping information
Concerns over legitimacy and trust issues with the online pharmacy
Credit card holds until prescription issuance but charges become final after processing
Doctor determines prescription not appropriate, leading to cancellation or refund (no charge or refund required in this case)
No refunds on medication purchases once order charge processed due to safety and regulatory reasons
Account holder's full name
Email address associated with the account
Phone number associated with the account (if applicable)
Reason for cancellation (optional, but could help in processing the request)
Account or membership ID (if provided)
Written request for cancellation (as required by their terms, must be sent by email to hello@telyrx.com)
Confirmation of outstanding payments or orders (since completed and in-process orders cannot be canceled)
Reference to Terms & Conditions agreement (for formal termination of services)
Before cancelling your subscription or membership with TelyRx, be aware that you will lose access to their online pharmacy services which include prescription management and medication delivery features. Canceling might also impact any active prescriptions or refill schedules you have set up through the platform. Additionally, consider any billing cycles or payments already processed, as cancellation may not result in refunds for those periods. It's important to review TelyRx policies directly for specifics on termination terms and any potential effects on your account or services.
TelyRx allows you to terminate your membership or subscription at any time for any reason by notifying them. However, once an order is complete and in process, it cannot be canceled to ensure safe delivery and comply with laws. If you are not ready for a refill, you can delay it as the prescription remains valid for about a year, and you can refill when ready.
To cancel your subscription with TelyRx, you typically need to sign in with your password to manage your account online. However, you can also contact TelyRx customer support by phone at (800) 878-1660 during their business hours for assistance, which may provide an alternative method without needing your password immediately. If you do need to reset your password, you can do so here: https://telyrx.com/customer/account/forgotpassword. So, having your password or access to reset it is generally necessary to cancel your subscription effectively.
We've actually written a step by step guide on how to get a refund from telyrx. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your telyrx subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your telyrx account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel telyrx online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
TELERX TELYRX COM TELYRX ONLINE PHARMACY TELYRX PRESCRIPTIONS TELYRX MEDS TELYRX TELEHEALTH TELYRX RX SERVICE
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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