TruStage offers Term Life Insurance that provides financial protection for your family for a set period, as long as you keep paying monthly premiums. You don't need medical exams to get coverage, which starts right after your first payment. They make payments easy to manage online, and you might see charges from them for your monthly bill. If you change your mind within 30 days, you can cancel and get a refund. They also have agents available by phone to help with questions or applying.
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The cancellation process requires the policyholder to call the customer service number during business hours and speak with a service agent to request cancellation. This process is straightforward but requires direct phone interaction and adherence to specific hours, making it somewhat easy but not instant or fully automated.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Term Life insurance subscription.
How to Cancel Term Life insurance: Step by Step
If you purchased through Trustage.com:
- Call customer service:
- Dial 1-855-591-9026.
- Follow the prompts to reach a representative.
- Request to cancel your Term Life insurance policy.
If you need assistance, here's how you can get in touch with Term Life insurance's support team.
Tips and Tricks for Getting a Term Life insurance Refund
- Cancel within the free look period (usually 10-30 days) for a full premium refund; act fast by calling and emailing the company immediately.
- Request cancellation in writing (email preferred) and save confirmation numbers or responses as proof.
- Stop premium payments manually or cancel autopay to initiate cancellation if outside the free look period.
- Be direct and firm with customer service—clear statements like "I want to cancel my policy effective immediately" work best.
- If an agent is unresponsive or unhelpful, escalate by contacting the insurance company directly, emailing higher-ups, or even the CEO.
- Use the application or policy number in all communications to reduce confusion and speed up processing.
- Keep detailed records of all communications for potential disputes or proofs, especially if refund is expected.
- Timing is crucial: cancel before policy fully goes into effect to avoid fees or no refunds; watch for premium billing cycles.
- Persistence pays off: If initially ignored, escalate to insurance regulators or ombudsman bodies to compel action.
- Beware of vague or evasive language from insurers—insist on written confirmation and clarify refund policies explicitly.
- If premium refunds are disputed, formal complaints and legal pressure such as contacting consumer protection agencies or financial regulatory bodies can be necessary.
- Don’t rely solely on agents; sometimes bypassing them and dealing directly with the insurer can speed up cancellations.
- Some users find success citing consumer protection laws and requesting escalation to executive level or regulatory complaints when facing pushback.
Why Do People Request Refunds from Term Life insurance
- Financial constraints such as tight budget or unaffordable rates.
- No longer needing coverage because dependents are financially independent or major debts like mortgages have been paid off.
- Switching to another insurance plan, often permanent life insurance for lifetime protection and cash value accumulation.
- Overestimating savings by cancelling, not realizing long-term risks and costs can be higher.
- Policy expiration after the term ends with no need for continuation.
- Desire to reduce coverage instead of complete cancellation for lower premiums.
- Life changes such as divorce, retirement, or changes in financial responsibilities.
- Policy lapse due to stopping premium payments, which results in loss of coverage.
- Age or health changes making new coverage difficult or more expensive if cancelling and reapplying.
- Cancellation within first 30 days for a full refund if dissatisfied.
- Switching from term to whole life insurance for accumulated cash value and other benefits.
- Seeking expert advice before cancelling, as brokers can help find better or more flexible options.
Term Life insurance Refund Script
Script
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Dear Term Life insurance, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Term Life insurance Refund Policy
TruStage Term Life insurance offers a simple cancellation policy that includes a no-strings-attached refund if you cancel within 30 days after your coverage begins. If you decide to cancel within this period, you are entitled to a full refund of your premiums paid. This policy ensures a risk-free trial of their coverage.
The Easiest Way to Get a Term Life insurance Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Term Life insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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