Tervis is a company that sells drinkware like tumblers, water bottles, and mugs. They offer free shipping on orders over $75 and have discounts for bulk purchases and special groups like first responders and students. Customers might see billing from Tervis if they have bought products directly from their website. While they offer sign-ups for email and text to get 15% off and be notified about deals, they do not have a subscription service for regular shipments or recurring billing.
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Tervis does not prominently provide a direct subscription cancellation process on their website, and orders cannot be changed or canceled once placed, which might complicate subscription cancellations. However, contacting customer service via phone or email is the viable option for cancellation, which typically makes the process relatively straightforward but not instant or fully self-service.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Tervis subscription.
How to Cancel Tervis: Step by Step
If you purchased through Tervis.com:
- Visit the Unsubscribe page.
- Log into your account using your username and password.
- Follow the prompts to unsubscribe from your membership.
- If you have trouble unsubscribing online, you can call Tervis customer service at (866) 886-2537 for assistance.
If you need assistance, here's how you can get in touch with Tervis's support team.
Tips and Tricks for Getting a Tervis Refund
- Start cancellation early to avoid being auto-charged for the next billing cycle.
- Use clear and firm language when requesting cancellation—avoid ambiguous terms. For example, say "I want to cancel my subscription effective immediately."
- Ask for confirmation of cancellation in writing or email to have proof.
- Escalate politely but firmly if the first customer service representative is unhelpful—try supervisors or managers.
- Document all interactions including dates, names, and what was said.
- Consider timing cancellations right before renewal dates for stronger leverage.
- If online cancellation options are confusing or ineffective, call customer service directly to speak to a live agent.
- If the subscription attempts to renew regardless, dispute charges with your bank or credit card issuer as a last resort.
- Some users find selecting reasons like "moving to a location where service is unavailable" effective to bypass retention offers.
- Keep a record of cancellation confirmation emails or screenshots in case the company continues to bill after cancellation.
Why Do People Request Refunds from Tervis
- Late or non-delivery of orders, especially for time-sensitive purchases like Christmas gifts
- Poor communication and unresponsiveness from customer service via phone, email, and online forms
- Delays caused by equipment failure impacting shipping and delivery times
- Inability to get tracking information or updates on orders
- Frustration with lack of live phone support and slow or no email responses
- Additional charges for expedited shipping when orders are already delayed
- Product quality issues such as receiving damaged items or those appearing used without proper retail packaging
- Difficulty obtaining return shipping labels and refunds for defective or unsatisfactory products
- Lengthy warranty replacement processing times, sometimes up to 90 business days
- Poor resolution efforts and insufficient refund or complaint handling by the company
- Requests to delete personal data ignored, failing to comply with privacy policy commitments
Tervis Refund Script
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Dear Tervis, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Tervis Refund Policy
Tervis processes orders immediately, so changes or cancellations after placing an order are not possible. To stop receiving text messages or marketing communication from Tervis, you can text STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to 43095 or contact customercare@tervis.com. For product returns, items can be returned within 30 days of purchase in new and unused condition, but shipping charges are non-refundable, and personalized items are non-refundable.
The Easiest Way to Get a Tervis Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tervis—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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