The Coach is a personalized men's health app that helps with issues like stamina, sexual wellness, and hormone balance through programs like kegel exercises and testosterone-boosting workouts. The app works on a subscription basis, usually costing around $20 per month, though some users have noted charges of about $60 every three months. You get daily tailored plans and expert video courses, but you need a subscription to access everything because there's no free version. If you see charges from The Coach, it's likely from this subscription model that renews automatically unless you cancel.
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The cancellation process requires several steps: unlinking all companies from the subscription, managing admin-level permissions, and then actively canceling the subscription via the account settings. This multi-step procedure is moderately complex, making it not immediately straightforward for all consumers, hence a mid-level difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a The Coach subscription.
How to Cancel The Coach: Step by Step
If you purchased through the.coach:
- Access the Subscription Page: Log in to your account and navigate to the Subscription page located at the bottom of the left-side panel.
- Unlink All Companies: On the "Payment Plan" tab, ensure that all companies are unlinked from your coach subscription by clicking the "Unlink" button next to each company.
- Cancel Your Subscription: Once all companies are unlinked, scroll to the "Coach Membership" section and click "Cancel Subscription." Your subscription will remain active until the end of your current billing period.
If you need assistance, here's how you can get in touch with The Coach's support team.
Tips and Tricks for Getting a The Coach Refund
- Start cancellation requests during business hours when live support is more responsive.
- Use clear, firm language like "I would like to cancel my subscription immediately" and "Please confirm cancellation and cessation of future billing."
- Document every interaction—keep screenshots, emails, chat transcripts as proof.
- Escalate via multiple channels: initiate cancellation on the app/website, follow up with email and direct messaging on social platforms.
- Employ urgency and cancellation threats (e.g., mention contacting bank or disputing charges if cancellation is not confirmed).
- Ask for confirmation emails or cancellation reference numbers to avoid recurring charges.
- If no cancellation option on app/website: request cancellation via customer support and/or Apple/Google subscription management settings.
- Check subscription status regularly post-cancellation to ensure charges have stopped.
- Check for family/shared account complications on Apple ID or Google Play which can hinder cancellation.
- Leverage trial period timing to cancel before automatic renewal, sometimes up to 24 hours before renewal.
- Be persistent and polite but firm in all communications.
Why Do People Request Refunds from The Coach
- Failed payments or inability to maintain recurring payments through platforms like PayPal or Stripe.
- Low cost membership price causing forgetfulness or set-and-forget cancellations.
- Weaker direct connection and accountability compared to group coaching, leading to less commitment.
- Lack of clarity about the membership direction and what members will receive.
- Administrative issues and complexity causing inconvenience to members.
- Unmet expectations or not getting desired results from the coaching or subscription service.
- Better offerings from competitors drawing members away.
- Business or personal financial constraints leading to cancellations.
- Services no longer helpful or relevant to the member's current needs.
- Lack of proactive, caring customer service making members feel undervalued.
The Coach Refund Script
Script
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Dear The Coach, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
The Coach Refund Policy
The Coach's subscription cancellation policy requires users to access their account subscription page, unlink all companies associated with their coaching account, and then click 'Cancel Subscription' in the 'Coach Membership' section. The subscription remains active until the end of the current billing period after cancellation. For any assistance, users can contact the support team.
The Easiest Way to Get a The Coach Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Coach—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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