The Ultimate Step by Step Guide to Cancelling a The Face Shop Subscription or Membership (thefaceshop.in)
By
Bella K.
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Published
Invalid Date
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Updated
August 20, 2025
The Face Shop is a beauty brand that offers a wide range of skincare and makeup products, focusing on natural ingredients. They also have subscription services that let you receive your favorite products regularly, so you never run out. If you see a charge from them, it’s probably for a subscription order you signed up for, making it easy to keep your beauty routine going without any hassle!
Canceling a subscription at The Face Shop involves navigating their online platform, which may not always be straightforward. While not overly complex, users might encounter delays or customer service responses that can complicate the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a The Face Shop subscription.
How to Cancel The Face Shop: Step by Step
If you purchased through thefaceshop.in:
Visit the official website: thefaceshop.in.
Log in to your account using your credentials.
Navigate to the ‘My Account’ section found at the top right of the homepage.
Select ‘Subscriptions’ or ‘Memberships’ from the account dashboard.
Locate the subscription you wish to cancel.
Click on the ‘Cancel Subscription’ button next to the relevant subscription.
A confirmation pop-up will appear; click ‘Confirm’ to finalize the cancellation.
You will receive a confirmation email about your cancellation. Keep it for your records.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select ‘Subscriptions’.
Find and tap on your subscription for The Face Shop.
Tap on ‘Cancel Subscription’.
Follow the prompts to complete the cancellation process.
If you purchased through Apple App Store:
Open the Settings app on your device.
Tap on your name at the top of the screen.
Select ‘Subscriptions’.
Find The Face Shop subscription and tap on it.
Tap ‘Cancel Subscription’.
Confirm your cancellation through the prompts provided.
How to Contact The Face Shop
If you need assistance, here's how you can get in touch with The Face Shop's support team.
If the first representative isn’t helpful, escalate the issue to a supervisor or manager.
Be aware of cancelation loopholes; some users found success by stating they couldn’t afford the subscription.
Utilize social media platforms to publicly address your issue; it might prompt a quicker response.
Timing matters—try to call early in the morning or later in the evening to avoid long wait times.
Consider using non-confrontational phrases, like "I'm looking to discontinue my membership" rather than "I want to cancel".
If cancellations via phone are difficult, look for online forms or chat support, as they may offer alternative methods.
Sometimes, asking them to pause the subscription can lead to a quicker cancellation.
Check for any promotional offers as some users report they were offered discounts to stay instead of canceling.
Be persistent; users often had to follow up multiple times before successful cancellation.
Why Do People Request Refunds from The Face Shop
High costs of products and subscriptions
Unsatisfactory product results not meeting expectations
Change in personal budget or financial circumstances
Limited product range or lack of desired items
Inconvenient cancellation process or poor customer service experience
Frequent promotional offers making memberships less appealing
Preference for alternative brands with better products
Allergies or sensitive skin reactions to products
Infrequent use of products or membership benefits
Desire for more variety in skincare routines
The Face Shop Refund Script
Script
Copy
Dear The Face Shop, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
The Face Shop Refund Policy
The Face Shop allows members to cancel their subscription or membership at any time through their account settings or by contacting customer service. Cancellations will take effect immediately, and any pending charges will be stopped, but already processed orders will not be refundable.
The Easiest Way to Get a The Face Shop Refund
If you're frustrated trying to cancel your subscription, membership, or bill from The Face Shop—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering a subscription with The Face Shop, as they may employ tactics like requiring a notice period before cancellation or imposing early termination fees. Always read the fine print in their terms and conditions, as you might find clauses that lock you into a specific timeframe or prevent immediate cancellation. It's essential to clarify these details upfront to avoid any unexpected charges or complications.
High costs of products and subscriptions
Unsatisfactory product results not meeting expectations
Change in personal budget or financial circumstances
Limited product range or lack of desired items
Inconvenient cancellation process or poor customer service experience
Frequent promotional offers making memberships less appealing
Preference for alternative brands with better products
Allergies or sensitive skin reactions to products
Infrequent use of products or membership benefits
Desire for more variety in skincare routines
Account email address
Order number
Subscription type
Last payment date
Customer service contact number
Reason for cancellation
Billing information
Account username
Confirmation of cancellation
Before cancelling your subscription or membership with The Face Shop, consider that you may lose access to exclusive discounts and promotions that are only available to members. Additionally, any accumulated loyalty points or rewards may expire upon cancellation, so it’s wise to redeem them before you proceed. Keep in mind that cancelling might affect your access to personalized beauty recommendations or special releases tailored to subscribers. Finally, review the cancellation policy for any potential fees or notice periods that could apply.
The Face Shop allows members to cancel their subscription or membership at any time through their account settings or by contacting customer service. Cancellations will take effect immediately, and any pending charges will be stopped, but already processed orders will not be refundable.
To cancel your subscription with The Face Shop, you will need your password for authentication. If you’ve forgotten your password, you can reset it using this link: [Reset Password](https://thefaceshop.in/reset-password). If you prefer assistance, you can also reach out to customer support via phone or their chat service.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your The Face Shop subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your The Face Shop account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel The Face Shop online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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