The Magic Scent offers luxury home and business scenting solutions with a variety of aroma diffusers and fragrances. Customers can buy diffusers ranging from small ones like the TMS Mini to larger commercial HVAC systems. When you purchase, you might see charges for these devices and scents, and there are perks like free scent bottles or gifts with purchases. Payments can be made through multiple methods, and they offer free shipping on orders over $200 plus a money-back happiness guarantee.
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The cancellation process requires contacting customer service via email or phone and providing order details. This is fairly straightforward but requires direct communication rather than a simple online cancellation button, which eases the process but adds a small layer of effort.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a The Magic Scent subscription.
How to Cancel The Magic Scent: Step by Step
If you purchased through The Magic Scent:
- Log in to your account on the The Magic Scent website.
- Navigate to the "My Account" section.
- Find the "Subscriptions" or "Manage Subscription" option.
- Select the subscription you wish to cancel.
- Click on the "Cancel Subscription" button and confirm the cancellation.
- If you cannot access your account or prefer not to cancel online, contact customer support via the contact page and request cancellation.
If you need assistance, here's how you can get in touch with The Magic Scent's support team.
Tips and Tricks for Getting a The Magic Scent Refund
- Call directly to cancel as there's no option to cancel on the website; be prepared for automated systems that don't offer cancellation.
- Persist through poor customer service and repeated hang-ups; keep calling or emailing until you get through to a live representative.
- Use strong, clear language such as "I want to cancel immediately" and "Please confirm cancellation now" to convey urgency.
- Escalate by mentioning filing complaints with the Better Business Bureau or your bank if refunds are refused or cancellations ignored.
- Be prepared to spend hours on hold or in email arguments; persistence is key for successful cancellation.
- Timing matters: Try to cancel before the next shipment is processed as sometimes cancellations are not accepted "in transit."
- Have your payment method ready in case you need to dispute charges through your bank or card issuer.
- Request confirmation of cancellation in writing (email) to avoid future charges.
- Do not rely on promised return labels as they often do not arrive; keep records of all communications.
Why Do People Request Refunds from The Magic Scent
- Price concerns – customers find the subscription cost too high or increasing unexpectedly.
- Dissatisfaction with scent selection – customers do not like the scents they receive or feel they don’t match their preferences.
- Quality issues – complaints about packaging quality or product performance.
- Inconvenience – difficulty in managing or canceling the subscription easily.
- Lack of perceived value – customers feel they are not getting enough value or benefit from the subscription.
- Payment issues – problems with payment failures, unexpected charges, or billing confusion.
- Lack of flexibility – inability to pause or customize the subscription to fit customer needs.
- Change in personal circumstances – such as financial reasons, change in fragrance preferences, or no longer needing the product.
The Magic Scent Refund Script
Script
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Dear The Magic Scent, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
The Magic Scent Refund Policy
The Magic Scent allows customers to swap, modify, or cancel their subscriptions at any time without obligation. To cancel an order, customers must contact customer service by email or phone before the order ships; if the order has shipped, cancellation is not possible, but returns for a refund (excluding shipping costs) can be requested. This policy ensures flexibility with subscriptions and clear steps for order cancellation.
The Easiest Way to Get a The Magic Scent Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Magic Scent—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
No specific statement descriptors for charges from The Magic Scent could be found from available public sources. It appears that the charge description could vary and there is no consistent public descriptor listed for The Magic Scent transactions.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.