The Printing House (TPH) offers a variety of services including custom printing, signage, apparel, business cards, marketing materials, stickers, décor, signs, and digital design services. They serve customers across Canada with 65 retail centers and provide flexible payment options like Pay As You Go—charging your card when your order is ready—or Pay On Account with invoicing and payment within 10 days. For subscriptions, TPH offers an optional storage service for print-ready files; files are stored for free for 45 days after your order, but you can subscribe for extended storage every 6 months at a $15 fee. This might be why you see billing from them if you opted to keep your files stored longer.
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The cancellation process involves contacting customer service via live chat within business hours or sending an email to request cancellation, which makes it slightly inconvenient as it is not immediate or automated. Deleting login and profile information is simpler but results in permanent deletion of data, indicating moderate difficulty for subscription cancellation overall.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a The Printing House subscription.
How to Cancel The Printing House: Step by Step
If you purchased through The Printing House directly:
- Compose an email to tphonline@tph.ca.
- In the subject line, type "Cancel".
- Make sure to send the email from the address associated with your TPH account.
- In the body of the email, include a request to delete your TPH account.
- Submit the email and wait for confirmation of your account cancellation.
If you purchased through an Affiliate Vendor:
- Visit the vendor's website where you originally completed the transaction.
- Log into your account on that vendor’s website.
- Navigate to the subscriptions or account settings page.
- Locate the option to cancel your subscription or membership.
- Follow the vendor's specific instructions to complete the cancellation process.
If you need assistance, here's how you can get in touch with The Printing House's support team.
Email
The email is not available.
Tips and Tricks for Getting a The Printing House Refund
- Call to cancel after buying a replacement ink cartridge from a store to avoid printer stoppage issues.
- Cancel right after an ink order is processed to maximize use of the current subscription period without losing printing ability immediately.
- Use firm but polite language, explicitly stating you do not agree with the subscription terms and expect immediate cancellation.
- Escalate politely by asking to speak to a supervisor if initial cancellation is resisted.
- Document all communication such as dates, times, and names of representatives spoken to for potential dispute evidence.
- Pause the subscription first if possible to test if cancellation will lead to loss of printing capability; some find pausing a safer option if uncertain.
- Cancel through the website if phone calls are blocked or ineffective, as some users note full cancellation can be done online.
- Be aware of subscription types: some allow use of consumables bought before cancelation for a time, others disable printing immediately.
- Timing matters: avoid cancelling mid-cycle if you want to use consumables; cancel right after consumables arrive or are used up.
Why Do People Request Refunds from The Printing House
- High cost or better price found elsewhere
- Product or service did not meet expectations
- Receiving damaged or poor quality products
- Inefficient or slow customer service
- Technical issues or bugs with online ordering or account management
- Change in business needs or less requirement for printing services
- Difficulty in canceling or managing subscriptions easily
- Shipping delays or problems with order fulfillment
- Unexpected billing or payment issues
- Unsatisfactory product variety or customization options
- Privacy concerns or data management issues
The Printing House Refund Script
Script
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Dear The Printing House, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
The Printing House Refund Policy
The Printing House (tph.ca) does not have a publicly detailed membership or subscription cancellation policy on their website. However, for order cancellations, customers are advised to contact TPH as soon as possible via live chat or email (tphonline@tph.ca). Orders that have already shipped cannot be canceled. For account deletion, customers must email tphonline@tph.ca with the subject line “Cancel.”
The Easiest Way to Get a The Printing House Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Printing House—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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