The Ridge is a company that makes simple, durable everyday carry essentials like minimalist wallets that can hold multiple cards and block RFID for security. They offer products made to last, including wallets made from materials like titanium, aluminum, and carbon fiber. The Ridge also has a subscription service where users pay a recurring fee to use their services, with payments handled through Stripe. If you see a bill from them, it’s likely for a subscription you signed up for, and you can manage or cancel it through their online system or by contacting them by email.
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The Ridge website directs users to a self-service portal for assistance, implying a straightforward online process. There is no indication of complicated steps or prolonged delays, and some reviews suggest customer service is responsive for returns and claims.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a The Ridge subscription.
How to Cancel The Ridge: Step by Step
If you purchased through Ridge.com:
- Visit the Ridge website and log in to your account.
- Navigate to the **"Account"** section found typically in the upper right corner of the homepage.
- Locate the **"Subscriptions"** tab within your account settings.
- Find the subscription you wish to cancel.
- Click on **"Manage Subscription"** next to the relevant plan.
- Choose **"Cancel Subscription"** and follow the prompts to confirm your cancellation.
- You may receive a confirmation email regarding your subscription cancellation. Make sure to check your email for this confirmation.
If you purchased through Apple:
- Open the **Settings** app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select **"Subscriptions"**.
- Find the subscription for The Ridge.
- Tap on it and select **"Cancel Subscription"**.
- Confirm the cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap on the **Menu** icon (three horizontal lines).
- Select **"Subscriptions"**.
- Find your subscription for The Ridge.
- Tap on it and select **"Cancel Subscription"**.
- Confirm your cancellation by following the prompts.
If you need assistance, here's how you can get in touch with The Ridge's support team.
Tips and Tricks for Getting a The Ridge Refund
- Request cancellation in writing, preferably via registered mail or email with delivery/read receipt to have proof.
- Familiarize yourself with the cancellation terms in your membership agreement and highlight key deadlines or notice periods.
- Stop payment on your credit card or bank account used for recurring billing if the company is uncooperative.
- Contact the company during business hours and escalate by asking to speak with a manager or supervisor if initial staff resists cancelling.
- Be persistent and firm in your language, clearly state you want to terminate the membership effective immediately or on a specific date.
- Mention that you understand your contractual obligations and are complying with notice periods; name key contract clauses if possible.
- If applicable, use a reason that triggers cancellation like relocation or job change; some have success stating they are moving out of the area or changing jobs.
- Consider timing your cancellation at least 30 days before the billing cycle to avoid being charged for another billing period.
- Join online forums or Reddit communities to see if there are recent tips or scripts that worked for others with the same company.
- File complaints with consumer protection agencies or Better Business Bureau if stuck in disputes.
- Use social media to publicly message or comment tagging the company which sometimes accelerates responses.
- Some have success quitting memberships by canceling the payment method (credit card or bank account) used to bill the membership, forcing the company to cancel it.
Why Do People Request Refunds from The Ridge
- Product dissatisfaction: Customers sometimes find the wallet excessively overpriced compared to similar alternatives.
- Durability issues: Complaints about dents, chips, scratches appearing within several months despite the premium price.
- Wrong item ordered: Customers mistakenly order wrong size or accessory and seek exchanges.
- Customer service delays: Some report slow responses impacting urgent needs.
- Warranty claims: Issues with product defects lead to warranty claims, replacements, or repair kits.
- Return for refund: Some customers return items within the 99-day policy if not satisfied.
- Price concerns: Perception of the wallet being too expensive compared to other minimalistic wallets available.
- Functionality complaints: Issues opening the wallet or aspects of design not matching expectations.
- Shipping mistakes: Errors in shipped items lead to exchanges or returns.
The Ridge Refund Script
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Dear The Ridge, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
The Ridge Refund Policy
The Ridge's subscription cancellation policy states that when you cancel your subscription, there will be no refund for unused fees for the remainder of the current paid billing cycle. You retain access to the service until the end of that cycle. To avoid charges for the next cycle, cancellations must be requested at least 10 business days before the next billing cycle begins, either by email to hello@readtheridge.com or through their subscription management system online.
The Easiest Way to Get a The Ridge Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Ridge—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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