The Ultimate Step by Step Guide to Cancelling a THEA Subscription or Membership (hellothea.ai)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
THEA is an AI-powered skincare app that helps you analyze your skin and bathroom products using advanced AI scanning. It offers personalized skincare plans, skin scores, and 24/7 AI-based dermatological advice to help manage your skin health. THEA operates on a subscription model where you can start with a free trial, and after that, your subscription will auto-renew unless you cancel it at least 24 hours before the trial ends. Payments are handled through Apple or the website, and you can manage or cancel subscriptions via your Apple account or on their website, but subscription payments are generally non-refundable.
The cancellation process for THEA subscriptions is moderately easy since it is managed by the user directly through their account settings or Apple ID subscription settings, but users must cancel at least 24 hours before renewal, and no cancellation is allowed during the active subscription period, which adds a minor complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a THEA subscription.
How to Cancel THEA: Step by Step
If you purchased through Apple:
Open the Settings app on your iPhone, iPad, or Apple Vision Pro.
Tap your name to access your account details.
Tap Subscriptions.
Select the subscription you want to cancel.
Tap Cancel Subscription.
For Mac:
Open the App Store app.
Click your name.
Click Account Settings.
Scroll to Subscriptions, click Manage.
Select the subscription and click Cancel Subscription.
For Windows PC (iTunes):
Open iTunes.
Go to Account, view account.
Go to Settings section, manage subscriptions.
For Android:
Visit account.apple.com and follow the onscreen instructions.
If you can’t find the subscription, ensure it’s not tied to a family member’s Apple Account.
If you purchased through Google Play:
Sign in to the Google Account that has your subscriptions.
Go to subscriptions in Google Play.
For the subscription you want to cancel, click Manage.
Click Cancel subscription.
Within the confirmation pop-up, select a reason.
Click Continue.
How to Contact THEA
If you need assistance, here's how you can get in touch with THEA's support team.
Start cancellation during business hours to increase chance of immediate response.
Use precise language such as "I want to cancel my subscription effective immediately" to avoid confusion.
Keep a record of all correspondence including screenshots, emails, and chat logs as proof.
Try cancelling directly through account settings first before contacting support.
Escalate the issue politely to supervisors or managers if front-line support resists cancellation.
Use public forums or social media mentioning the company’s name to prompt faster resolution.
Watch out for auto-renewal cut-off times and cancel subscriptions well before the renewal date.
Be persistent and patient, follow up regularly if cancellations don’t reflect immediately.
Check multiple platforms if subscription is tied to third party stores (Apple, Google Play, etc.).
Leverage trial period cancellations immediately and confirm there are no pending charges.
Why Do People Request Refunds from THEA
Difficulty in canceling the subscription or membership.
Unexpected recurring charges even after cancellation attempts.
Lack of clarity about billing terms and subscription details.
Perception of the service being a scam or unreliable.
Unsatisfactory customer support when trying to resolve issues or cancel.
Change in personal needs, such as no longer requiring the service.
Better alternatives found elsewhere.
Concerns about privacy or data security with the service.
Technical issues or app performance problems causing dissatisfaction.
Financial reasons like wanting to save money or cut expenses.
THEA Refund Script
Script
Copy
Dear THEA, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
THEA Refund Policy
THEA's subscription policy specifies that subscriptions auto-renew unless auto-renewal is disabled at least 24 hours before the current period ends. Cancellation of the current active subscription period is not allowed, and users must manage and cancel subscriptions themselves (such as via Apple ID settings for iPhone app subscriptions) prior to renewal to avoid further charges. Removing the app does not cancel the subscription, and all payments are non-refundable except as noted.
The Easiest Way to Get a THEA Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from THEA—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
THEA (hellothea.ai) uses auto-renewing subscriptions that will charge you automatically unless you cancel at least 24 hours before the end of the free trial or the current subscription period. Importantly, you cannot cancel the current active subscription period; cancellations take effect only after the period ends, and removing the app does not stop your subscription. Also, subscriptions are non-refundable, and you must manually manage and cancel subscriptions to avoid unwanted charges.
Difficulty in canceling the subscription or membership.
Unexpected recurring charges even after cancellation attempts.
Lack of clarity about billing terms and subscription details.
Perception of the service being a scam or unreliable.
Unsatisfactory customer support when trying to resolve issues or cancel.
Change in personal needs, such as no longer requiring the service.
Better alternatives found elsewhere.
Concerns about privacy or data security with the service.
Technical issues or app performance problems causing dissatisfaction.
Financial reasons like wanting to save money or cut expenses.
Email address associated with your THEA (hellothea.ai) account
Apple ID account access (for cancellations via iPhone App)
Knowledge of your renewal date (to cancel at least 24 hours before renewal)
Payment method information (used for confirming subscription details; for website: credit/debit card or PayPal)
Access to Apple ID account settings (for disabling auto-renewal)
Direct contact email for support (support@hellothea.ai, if issues arise)
Understanding that deleting the app does not cancel the subscription
Before cancelling your THEA subscription, it is important to know that subscriptions may have a trial period that automatically converts to a paid plan if not cancelled before the trial ends. Once cancelled, your subscription will not renew at the end of the current period, but you will retain access to the basic functions of the app; however, premium features will no longer be available. Cancellation must be done at least 24 hours before the renewal date to avoid being charged for the next period, and all subscription payments are generally non-refundable. Also, simply removing the app does not cancel the subscription—cancellations must be managed through your account settings.
THEA's subscription policy specifies that subscriptions auto-renew unless auto-renewal is disabled at least 24 hours before the current period ends. Cancellation of the current active subscription period is not allowed, and users must manage and cancel subscriptions themselves (such as via Apple ID settings for iPhone app subscriptions) prior to renewal to avoid further charges. Removing the app does not cancel the subscription, and all payments are non-refundable except as noted.
To cancel your subscription with THEA (hellothea.ai), you generally do not need your password as cancellation is typically managed through your account settings or your subscription platform (like Apple or Google) without logging in each time. If you do need to access your account but have forgotten your password, you can reset it via this link: https://hellothea.ai/reset-password. This makes canceling your subscription manageable even if you don't currently remember your password.
We've actually written a step by step guide on how to get a refund from THEA. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your THEA subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your THEA account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel THEA online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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