The Ultimate Step by Step Guide to Cancelling a theliven Subscription or Membership (theliven.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
The Liven app is like a self-discovery buddy that helps you understand your thoughts and feelings better. It has features like a mood tracker to see how your moods change over time, quick courses with advice, and calming exercises to help you relax. The app also uses tools based on therapy methods to help you break bad habits and build good ones. If you subscribe, you get uninterrupted access with automatic billing options monthly, every 3 months, or every 6 months, so if you see charges from Liven, it's likely for your ongoing subscription to these mental wellness tools.
The cancellation process for TheLiven is straightforward and can be done through common subscription platforms like Google Play or Apple App Store by following simple steps. Website cancellation is also direct via account settings, with clear instructions and confirmation provided, making it very user-friendly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a theliven subscription.
How to Cancel theliven: Step by Step
If you purchased through the Liven website:
Log in to your Liven account.
Go to your Liven Profile and click the Settings icon in the top right corner.
Select Subscription and click Cancel Subscription.
Follow the on-screen instructions to complete the cancellation.
If you purchased through the Android app:
Open the Play Store app.
Tap the icon in the top right corner.
Tap on Payments and Subscriptions.
Click on the Subscriptions section and choose the Liven app icon.
Tap Cancel Subscription and follow any prompts to confirm.
If you purchased through the App Store:
Go to your iPhone's Settings.
Tap on your name at the top.
Select Subscriptions.
Find the Liven app and tap on it.
Tap Cancel Subscription and confirm the cancellation.
How to Contact theliven
If you need assistance, here's how you can get in touch with theliven's support team.
Email the correct support address at support@theliven.com (not other invalid emails).
Use the app's cancellation feature: Navigate to settings → membership → wait for the page to load → select cancellation option.
If subscribed via Apple Store or Google Play, cancel directly through those app stores.
Call the "contact us" phone number found on the website or app to request cancellation by phone.
Block recurring card payments by contacting your bank if cancellations fail, and consider disputing charges.
Request a new card from your bank after blocking to prevent further unauthorized charges.
Don’t rely on deleting your account button as it leads to a contact page only, no direct deletion.
If charges continue after cancellation, escalate by disputing transactions with your bank.
Be persistent and combine app cancellation, support contact, and bank dispute if necessary.
Why Do People Request Refunds from theliven
Recurring charges after cancellation: Users report being charged again even after formally canceling once or multiple times.
Unauthorized billing: Complaints about unauthorized transactions and charges without user consent.
Difficulty canceling subscription: Many users mention trouble with the cancellation process, including being unable to cancel through the app.
Refund disputes: Requests for refunds are often met with partial refunds or no refunds, leading to customer dissatisfaction.
Lack of transparency: Users feel the billing and auto-renewal policies are not clearly communicated, causing confusion.
Perception of scam or auto-renewal trap: Some reviews describe TheLiven.com as an "auto renewal scam" or predatory subscription.
High cost for perceived low value: Users feel the subscription is overpriced (upwards of $400 to $600 annually) considering the app's value.
theliven Refund Script
Script
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Dear theliven, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
theliven Refund Policy
TheLiven subscription cancellation depends on how you subscribed: If through the Android or iPhone app, cancel via Google Play or App Store subscription settings. If subscribed via the Liven website (or first subscribed there before using the app), log in to your Liven account, go to Profile > Settings > Subscription, and cancel there. After cancellation, you receive confirmation and retain access until subscription period ends.
The Easiest Way to Get a theliven Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from theliven—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Liven subscription can be cancelled at any time without lock-ins or early cancellation fees. After cancellation, you maintain access until the end of the current billing period, with no further charges. Cancellation requires following steps through your app store subscription management or contacting customer support if subscribed via the website. No tricky terms or contracts prevent you from cancelling promptly, but you are responsible for the current period's charges once cancellation is processed.
Recurring charges after cancellation: Users report being charged again even after formally canceling once or multiple times.
Unauthorized billing: Complaints about unauthorized transactions and charges without user consent.
Difficulty canceling subscription: Many users mention trouble with the cancellation process, including being unable to cancel through the app.
Refund disputes: Requests for refunds are often met with partial refunds or no refunds, leading to customer dissatisfaction.
Lack of transparency: Users feel the billing and auto-renewal policies are not clearly communicated, causing confusion.
Perception of scam or auto-renewal trap: Some reviews describe TheLiven.com as an "auto renewal scam" or predatory subscription.
High cost for perceived low value: Users feel the subscription is overpriced (upwards of $400 to $600 annually) considering the app's value.
Registered email address associated with your Liven account
Liven username (recommended for identification)
Access to the app store account (Google Play or Apple App Store) if subscription was purchased via mobile app for direct cancellation
Access to your Liven Profile and Settings area for web-based or in-app cancellation
Account login credentials to access your Liven profile
Specific cancellation instructions: Emailing support with the subject line "LIVEN ACCOUNT DELETION" for account deletion requests
Confirmation of cancellation: Email confirmation or in-app on-screen notification following your request
Before cancelling your Liven subscription, know that you can cancel anytime by following the process in your account or by contacting support. After cancellation, you will receive a confirmation, and you will still have access to the platform until the end of your current subscription period. Once the subscription ends, you will lose access to all premium features and content exclusive to subscribers. It's important to ensure you've reviewed the cancellation confirmation and understand that refunds are generally not provided if you cancel mid-cycle.
TheLiven subscription cancellation depends on how you subscribed: If through the Android or iPhone app, cancel via Google Play or App Store subscription settings. If subscribed via the Liven website (or first subscribed there before using the app), log in to your Liven account, go to Profile > Settings > Subscription, and cancel there. After cancellation, you receive confirmation and retain access until subscription period ends.
To cancel your subscription with TheLiven (theliven.com), you do need to be logged into your account, which requires your password. If you subscribed via the website, you can cancel by logging into your profile, going to Settings, then Subscription, and clicking Cancel Subscription. If subscribed through the Android or iOS app stores, you cancel directly through those platforms' subscription management without needing the password for theliven.com specifically. If you need to reset your password to log in, you can do so here: https://theliven.com/reset-password.
We've actually written a step by step guide on how to get a refund from theliven. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your theliven subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your theliven account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel theliven online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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