The Ultimate Step by Step Guide to Cancelling a TherapyAppointment Subscription or Membership (therapyappointment.com)
By
Bella K.
|
Published
Invalid Date
|
Updated
August 13, 2025
TherapyAppointment is an easy-to-use platform designed for mental health professionals and their clients. It helps manage appointments, billing, and insurance claims all in one place. If you’re being billed by them, it’s likely for subscription services that your therapist uses to manage your sessions and payments. This makes it simpler for both you and your therapist to handle everything online.
Cancelling a subscription with TherapyAppointment is generally straightforward, but may require navigating some account settings or contacting customer support. Users might encounter minor frustrations if they need assistance or experience delays.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a TherapyAppointment subscription.
How to Cancel TherapyAppointment: Step by Step
If you purchased through therapyappointment.com:
Visit therapyappointment.com and log into your account using your credentials.
Navigate to the Account Settings section by clicking on your profile icon at the top right corner.
In the Account Settings menu, select Billing.
Look for the Subscriptions tab and click on it.
Find the subscription you wish to cancel and click on the Cancel Subscription button next to it.
Follow the prompts to confirm your cancellation. You may need to provide a reason for cancelling.
You will receive a confirmation email regarding your cancellation; ensure you check for it to confirm your subscription has ended.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Tap on Subscriptions.
Select the subscription for TherapyAppointment from the list.
Tap on Cancel Subscription and confirm your choice.
You will receive a confirmation email from Apple; check for it to ensure cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions from the menu.
Find and select your TherapyAppointment subscription.
Tap on Cancel Subscription and confirm your decision.
A confirmation email will be sent to your Google account; check for it to ensure cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Click on Settings (gear icon) at the top right.
Select Payments and then Manage Automatic Payments.
Find and select TherapyAppointment from the list.
Click on Cancel to stop the subscription payment.
Verify the cancellation confirmation in your email or within PayPal.
If you purchased through a different billing method:
Contact TherapyAppointment customer support directly via their website or by email.
Provide them with your account details and state your request to cancel the subscription.
Follow any further instructions given by customer support.
Document any communication for confirmation in case you need to reference it later.
How to Contact TherapyAppointment
If you need assistance, here's how you can get in touch with TherapyAppointment's support team.
Tips and Tricks for Getting a TherapyAppointment Refund
Have your account information ready before contacting customer support to streamline the process.
Contact during off-peak hours (early morning or late evening) to reduce wait times.
Be polite but firm when explaining that you want to cancel; a courteous approach often leads to better results.
Use specific language like "I want to cancel my subscription" rather than "I’m thinking about cancelling" to avoid confusion.
Ask for a confirmation email after cancelling, so you have documentation of the cancellation.
If faced with resistance, ask to speak with a supervisor to escalate the issue and resolve it quicker.
Check for any pending charges before calling to avoid being surprised by a bill after cancellation.
Request to have your account disabled immediately rather than waiting for the end of the billing cycle.
Follow up with an email confirmation of your cancellation request if you don't receive an email promptly.
Utilize social media to express your intent to cancel; companies often respond faster in public forums.
Why Do People Request Refunds from TherapyAppointment
Financial constraints - Users may find it difficult to keep up with monthly payments.
Changing needs - Individuals’ therapy needs may evolve, requiring different services.
Lack of usage - Some users may not utilize the service enough to justify the cost.
Unsatisfactory experience - A negative experience with therapists or the platform can lead to cancellations.
Relocation - Moving to a different area where services are not available may prompt cancellation.
Preference for in-person therapy - Users may prefer traditional face-to-face therapy over online options.
Technical difficulties - Persistent issues with the platform may frustrate users.
Shifting focus - Individuals may decide to pursue other forms of mental health support.
Pending insurance changes - Changes in insurance coverage can make membership less viable.
Personal circumstances - Life changes such as family obligations may limit the ability to participate.
TherapyAppointment Refund Script
Script
Copy
Dear TherapyAppointment, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
TherapyAppointment Refund Policy
TherapyAppointment offers a flexible cancellation policy, allowing users to cancel their membership at any time without penalty. However, to avoid being charged for the upcoming billing cycle, cancellations must be made prior to the next billing date.
The Easiest Way to Get a TherapyAppointment Refund
If you're frustrated trying to cancel your subscription, membership, or bill from TherapyAppointment—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering cancellation with TherapyAppointment; some services may have terms that require a notice period or may not allow immediate cancellation. It’s important to read the fine print, as there could be recurring charges until the end of a billing cycle or potential fees for early termination. Always double-check the cancellation policy to avoid unexpected charges.
Financial constraints - Users may find it difficult to keep up with monthly payments.
Changing needs - Individuals’ therapy needs may evolve, requiring different services.
Lack of usage - Some users may not utilize the service enough to justify the cost.
Unsatisfactory experience - A negative experience with therapists or the platform can lead to cancellations.
Relocation - Moving to a different area where services are not available may prompt cancellation.
Preference for in-person therapy - Users may prefer traditional face-to-face therapy over online options.
Technical difficulties - Persistent issues with the platform may frustrate users.
Shifting focus - Individuals may decide to pursue other forms of mental health support.
Pending insurance changes - Changes in insurance coverage can make membership less viable.
Personal circumstances - Life changes such as family obligations may limit the ability to participate.
Account login credentials (username and password)
Email address associated with the account
Phone number on file
Subscription type (e.g., monthly, yearly)
Billing information (last four digits of card used)
Reason for cancellation
Confirmation of last billing cycle
Any outstanding balances
Cancellation policy (specific terms and conditions)
Customer support contact details
Before cancelling your TherapyAppointment subscription, be aware that you will lose access to all current features, including client management tools and secure communication capabilities. Additionally, if you're on a contracted plan, you may forfeit any remaining sessions or credits you have. Make sure to download any important documents or data you wish to keep, as this information will no longer be accessible once your account is closed. Lastly, check for any cancellation fees or notice periods you may need to adhere to.
TherapyAppointment offers a flexible cancellation policy, allowing users to cancel their membership at any time without penalty. However, to avoid being charged for the upcoming billing cycle, cancellations must be made prior to the next billing date.
To cancel your subscription on TherapyAppointment, you will need to log into your account, which requires your password. If you've forgotten your password, you can reset it using this link: [Reset Password](https://therapyappointment.com/reset-password). If you have any issues, their customer support may also assist you, but having your password will generally be necessary for the cancellation process.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TherapyAppointment subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TherapyAppointment account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TherapyAppointment online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
