Thinkific is an online platform that helps people create and sell courses, memberships, webinars, and digital downloads. They offer easy-to-use tools to build courses and manage payments, including subscription options so customers can pay regularly for access to content or memberships. Thinkific handles the payment processing, so if you see charges from them, it might be for a course or membership subscription you signed up for. They have different pricing plans based on how many features or courses you want to offer, and you can manage your subscription easily through their site.
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The cancellation process is straightforward and can be completed from the Admin Dashboard in a few steps, but requires manual cancellation of recurring payments and some preparatory steps which adds minor complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Thinkific subscription.
How to Cancel Thinkific: Step by Step
If you purchased through Thinkific:
- From your Admin Dashboard, select Account.
- Click Account Management.
- Click Manage Subscription.
- Select Cancel Plan.
- Fill out the confirmation popups to complete the cancellation.
If you need assistance, here's how you can get in touch with Thinkific's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Thinkific Refund
- Contact support immediately via the official email (support@thinkific.com) and keep a clear record of all correspondence.
- Use firm and concise language emphasizing your desire to cancel immediately and refuse any further charges. Mention specific billing dates and payment amounts to show diligence.
- Escalate your request if initial support is unresponsive or unclear: Reply to support emails politely insisting on cancellation and possible refund, or ask for supervisor contact.
- Cancel any linked payments on third-party platforms like Stripe or Google Play if applicable, to double ensure no further billing.
- Consider timing your cancellation notice just before the next billing cycle. Some users report easier cancellations when canceling early but close to renewal.
- Be persistent and patient when contacting support; some users report wait times of 1-2 days or longer to get final confirmation.
- Remove any linked custom domains or payment methods from your account before or during cancellation to avoid automatic renewals.
- Document all attempts and save screenshots of cancellation confirmations or chat logs.
- Leverage community forums or Reddit threads to share experiences and find up-to-date tips from other users facing similar cancellation difficulties.
- If stuck, clearly state that you will dispute further charges with your payment provider if cancellation isn’t handled promptly.
Why Do People Request Refunds from Thinkific
- Poor features and user interface (UI/UX)
- Bad customer service and lack of support
- Inability to easily cancel an account, leading to continued billing
- Refusal to assist with subscription removal or provide refunds
- Over-billing clients
- Lack of important features like a native community feature
- Complex and confusing pricing model
- Account suspensions and course deactivation without proper explanation or warning
- Inadequate access to site or courses due to technical and customer support issues
- High price compared to cheaper alternatives
- Desire for more modern features such as drag-and-drop and templates
- General dissatisfaction with product complexity and missing/delayed features
Thinkific Refund Script
Script
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Dear Thinkific, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Thinkific Refund Policy
Thinkific's subscription cancellation policy allows only Site Owners to cancel their subscription or change their plan at any time. Canceling a subscription stops future payments, removes access to paid features at the end of the billing cycle (add-ons are disabled immediately), but the site and students' access to purchased products remain active. Users must manually cancel any recurring payments to avoid continued charges, and account deletion requires contacting Thinkific Support for permanent removal of all content.
The Easiest Way to Get a Thinkific Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Thinkific—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.