The Ultimate Step by Step Guide to Cancelling a ThredUp Subscription or Membership (thredup.com)
By
Bella K.
|
Published
August 19, 2025
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Updated
August 20, 2025
ThredUp is an online thrift store where you can buy and sell secondhand clothes, making it easier to shop sustainably. They offer a membership called "ThredUp Closet" that allows you to receive regular boxes of curated clothing based on your style preferences. If you see a charge from them, it might be for your subscription to this service, where you can discover new outfits without the hassle of searching through stores.
Cancelling a subscription with ThredUp is relatively straightforward but may involve navigating through a few steps on their website. Some users may find the process slightly confusing if they are not familiar with their account settings.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ThredUp subscription.
How to Cancel ThredUp: Step by Step
If you purchased through thredup.com:
Log in to your account on thredup.com.
Click on your account icon located in the upper right corner.
Select Account Settings from the dropdown menu.
Navigate to the Subscriptions section.
Locate the subscription you wish to cancel.
Click on Manage Subscription.
Select the option to Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find and tap on your ThredUp subscription.
Tap Cancel Subscription.
Confirm cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your ThredUp subscription and tap on it.
Tap Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon) in the top right corner.
Select Payments.
Click on Manage Pre-approved Payments.
Find ThredUp in the list and click on it.
Click Cancel to stop the subscription.
How to Contact ThredUp
If you need assistance, here's how you can get in touch with ThredUp's support team.
Contact Customer Service: Reach out to customer support via chat or phone, as they tend to be more responsive than email.
Be Direct: When communicating, clearly state that you want to cancel your subscription to avoid any confusion.
Use Polite Language: Maintain a friendly and polite tone; it may lead to a smoother cancellation process.
Know Your Information: Have your account details and any relevant order numbers ready to expedite the process.
Timing is Key: Try to cancel at the beginning of the month or right after a billing cycle to avoid being charged for the next period.
Escalate if Necessary: If the first representative can’t help you, ask to speak to a supervisor for a resolution.
Use Social Media: Share your experience on platforms like Twitter if you encounter issues; companies often respond quickly to public complaints.
Document Everything: Keep records of your cancellation request, including dates and representative names, in case you are charged later.
Look for Loop Holes: Some users have had success by claiming a billing error to prompt immediate cancellation.
Check the FAQ: Sometimes users discover tips hidden in the FAQs that can aid in a smoother cancellation.
Ask About Promotions: Inquire if there are any promotions or offers available before cancelling; they may offer discounts to retain you.
Persistence Pays Off: If you get a runaround, don’t hesitate to call back later; a different representative might be more helpful.
Use Live Chat: If available, use the live chat feature for potentially quicker responses compared to phone calls.
Why Do People Request Refunds from ThredUp
Change in financial situation causing budget cuts.
Items received not meeting expectations in quality or fit.
Infrequent use of the service or purchases.
Difficulty navigating the website or app.
Shipping delays affecting satisfaction.
Prefer other clothing sources for convenience or variety.
Concerns about sustainability or ethical practices.
Lack of promotional offers or discounts.
Negative customer service experiences leading to frustration.
Subscription model not fitting lifestyle or needs any longer.
ThredUp Refund Script
Script
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Dear ThredUp, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ThredUp Refund Policy
ThredUp allows members to cancel their subscription at any time through their account settings. Once cancelled, the membership will remain active until the end of the current billing cycle, and you will not be charged for subsequent periods.
The Easiest Way to Get a ThredUp Refund
If you're frustrated trying to cancel your subscription, membership, or bill from ThredUp—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as ThredUp may have subtle tactics that delay your cancellation, such as making the process less intuitive or requiring you to go through several steps. While the subscription is generally cancelable at any time, double-check for any potential fees, promotional commitments, or terms that might complicate an instant cancelation. It's wise to read the fine print before signing up to avoid unexpected charges or hassles.
Change in financial situation causing budget cuts.
Items received not meeting expectations in quality or fit.
Infrequent use of the service or purchases.
Difficulty navigating the website or app.
Shipping delays affecting satisfaction.
Prefer other clothing sources for convenience or variety.
Concerns about sustainability or ethical practices.
Lack of promotional offers or discounts.
Negative customer service experiences leading to frustration.
Subscription model not fitting lifestyle or needs any longer.
Account email address
Password
Subscription type
Order number
Billing address
Last order date
Payment method details
Customer support contact
Cancellation reason
Confirmation number
Before cancelling your ThredUp subscription, be aware that you'll lose access to exclusive discounts and promotions on purchases, which can save you money in the long run. Additionally, if you have any active credits or rewards, these may be forfeited upon cancellation, so it’s wise to use them before ending your membership. Lastly, if you’re enrolled in a recurring box service, cancelling will halt future deliveries, meaning you won’t receive your curated items that often come with surprises.
ThredUp allows members to cancel their subscription at any time through their account settings. Once cancelled, the membership will remain active until the end of the current billing cycle, and you will not be charged for subsequent periods.
Yes, you'll need your password to cancel your ThredUp subscription. If you’ve forgotten it, you can reset your password using this link: [Reset Password](https://www.thredup.com/reset_password). Once you have access to your account, you can easily follow the steps to cancel your subscription.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ThredUp subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ThredUp account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ThredUp online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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